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Manager, Cast Engagement

Job ID 10130981 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Sep. 19, 2025
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Job Summary:

The Manager, Cast Engagement at Hong Kong Disneyland Resort (HKDL) spearheads initiatives to foster a positive, fun, and caring workplace, ensuring cast members feel valued, motivated, and aligned with HKDL’s priorities.

This role involves leveraging data to develop and implement engagement strategies and collaborating with cross-functional stakeholders to create a cohesive approach that enhances cast satisfaction, morale, and productivity. They act as the primary point of contact, coordinating between teams to meet objectives.

Responsibilities

  • Design and execute cast engagement programs (events, activities, recognition) that foster a positive workplace culture.

  • Lead the development and implementation of engagement strategies aligned with HKDL priorities and values.

  • Build strong cross-functional partnerships across Lines of Business (LoBs) to deliver cohesive, impactful programs.

  • Serve as the strategic liaison between segment and HKDL to ensure consistent program delivery.

  • Use employee surveys, data analysis, and feedback to generate insights and recommendations; report findings to stakeholders.

  • Manage budgets, resources, and timelines to ensure efficient execution of engagement projects.

  • Stay current on market and industry trends to continuously improve programs.

  • Lead and develop a team of three direct reports.

Requirements

  • Bachelor’s degree in Business, Human Resources, Marketing, Psychology, Communications, or related field (Master’s preferred).

  • Minimum 10 years of relevant experience (e.g., general management, project management, communications, HR, marketing); preferred experience in multinational corporations.

  • Proven track record in designing and implementing engagement strategies and programs.

  • Strong stakeholder management, relationship-building, and influencing skills across multiple LoBs.

  • Excellent communication and negotiation skills; able to articulate insights in a business-friendly way and obtain buy-in.

  • Data-driven mindset with experience analyzing employee surveys/feedback and translating insights into action.

  • Strong problem-solving skills; able to operate in ambiguity, balance competing priorities, and adapt quickly.

  • Program/project management skills, including impact-based prioritization and resource/budget management.

  • Understanding of how engagement impacts business performance and cast experience; familiarity with market landscape and offerings.

  • High self-awareness and consistency; able to empower partners and incorporate feedback to refine strategies.

HKProfessional #LI-KY1

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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ABOUT HONG KONG DISNEYLAND

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    Hong Kong Disneyland Resort touches the hearts of millions of visitors every year by bringing immersive storytelling to life. We are proud to call Hong Kong home and are dedicated to supporting our city as a leading tourist destination in the world.

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    Disney is committed to providing comfort, happiness, and inspiration to kids and families around the globe. Hong Kong Disneyland Resort has been committed to help building a stronger community. We believe the power of Disney magic can make a positive difference to our community. We partner with community leaders and non-profit organizations to understand the social needs and create impactful initiatives that support families in getting through life challenges, and promote quality moments of togetherness or help people dream big.

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