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Supervisor, DTC Content Fulfilment

Job ID 10148070 Location London, United Kingdom Business Disney Entertainment and ESPN Product & Technology Date posted May 26, 2026
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Job Summary:

About the Role & Team 

Working within a dedicated team, the AMP Supervisor is responsible for the delivery of high‑quality, value‑for‑money TV and Feature Art & Metadata assets to Disney’s Direct‑to‑Consumer (DTC) platforms. The role focuses on the end‑to‑end operational management of legal approvals, creation, and servicing of Art & Metadata materials in line with Disney’s requirements and standards.

Partnering closely with global internal teams and external vendors, the AMP Supervisor must be able to effectively multi‑task and remain calm under pressure, reflecting the high‑profile nature of the content and the volume of work managed. The role also has responsibility for supporting and coaching AMP Coordinators, acting as the first point of contact for day‑to‑day tasks, guidance, and queries, while ensuring strong customer focus, clear communication, creative thinking and collaborative ways of working.

This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home. 

 

Values 

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day. 

 

What You Will Do

Artwork and Metadata Management

  • Oversee the creation and delivery of artwork and metadata to the Disney+ platform.
  • Help maintain, design, and establish workflows for the delivery of artwork and metadata for Disney+ Originals, acquisitions, library content, and week‑to‑week titles.
  • Be responsible for ingesting assets into Disney+, including live artwork and metadata refreshes via AMP.
  • Partner with vendors and teams across EMEA, CEE, and MENA to oversee localisation and delivery of assets into Disney systems.
  • Conduct artwork QC reviews and manage feedback for artwork assets, ensuring high quality deliverables.
  • Supervise the verification and fulfilment of artwork and metadata orders within Disney ordering systems.
  • Resolve artwork and metadata delivery challenges, including asset correction and remediation.
  • Be responsible for liaising with the US IP legal team, legally clearing local main titles for use in local territories.
  • Provides first point of contact for AMP Coordinators to provide support and advice as needed

Other General Activities

  • Provides coverage and support for other AMP Supervisors and the AMP Manager as needed
  • Attend and contribute to team; departmental, vendor and Content Operations meetings.
  • Coordinate representation of team within broader Company meetings as required.
  • Work effectively with departmental colleagues and cross-functionally with other members of studio operations.
  • Work with TWDC Accounts Payable to resolve Vendor billing issues.
  • Develop and maintain strong working relationships with internal and external parties.
  • Maintain a strong awareness of technical developments in the digital media space.
  • Adhere to defined Content Operations business processes, taking opportunities to improve.
  • Drive to continually develop knowledge of the product slate, media types and the territories, including customers & market dynamics.
  • Provide training for colleagues as required.
  • Ensure other Departments are familiar with our role, and how to access relevant information.
  • Participate in systems testing and contribute suggestions for workflow and systems improvement.
  • Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme.

Areas of Accountability

Accountable to DTC AMP Manager  

Experience and Professional Qualifications Required

  • Working knowledge of supply chain process
  • Experience of delivering/packaging content to non-linear distribution
  • Working knowledge of Adobe Suite, Microsoft Excel, Google Docs, Slack, Smartsheet, Airtable
  • Basic knowledge of .xml
  • Project coordination skills
  • Excellent organizational and multi-tasking skills
  • Critical thinking and problem-solving skills
  • Excellent time management
  • Ability to work effectively in a team setting
  • Ability to work well under tight deadlines

Competencies Required

  • Stays current on business issues, industry trends, and technological advances
  • Interacts well with people who have different backgrounds and work styles
  • Excellent communication and interpersonal skills.
  • Listens and asks questions to ensure understanding.
  • Conveys relevant information in a candid and timely manner
  • Uses technology to facilitate better results
  • Keeps commitments
  • Ability to prioritise
  • Demonstrates flexibility in response to changes
  • Remains productive despite uncertainty
  • Earns the trust and respect of colleagues, partners and customers
  • Treats others with respect
  • Supports productivity and morale of the team

Apply Now

About Disney Entertainment and ESPN Product & Technology:

At Disney Entertainment and ESPN Product & Technology, we’re blending imagination and innovation to reimagine the ways people experience and engage with the world’s most beloved stories and products. Our work is wide-ranging and deeply sophisticated. We create amazing experiences, transform the future of media, and build products and platforms that enable the connection between people everywhere and the stories and sports they love.

Disney’s ability to marry world-class technology with one-of-a-kind creativity makes us unique. It is at the heart of our past, present, and future. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited, which is part of a business we call Disney Entertainment and ESPN Product & Technology.

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

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custom_fields.FullJobDescription-<p><b><span>About-the-Role-&amp;-Team</span></b><span> </span></p><p></p><p>Working-within-a-dedicated-team,-the-<b>AMP-Supervisor</b>-is-responsible-for-the-delivery-of-high‑quality,-value‑for‑money-TV-and-Feature-<b>Art-&amp;-Metadata</b>-assets-to-Disney’s-Direct‑to‑Consumer-(DTC)-platforms.-The-role-focuses-on-the-end‑to‑end-operational-management-of-legal-approvals,-creation,-and-servicing-of-Art-&amp;-Metadata-materials-in-line-with-Disney’s-requirements-and-standards.</p><p>Partnering-closely-with-global-internal-teams-and-external-vendors,-the-AMP-Supervisor-must-be-able-to-effectively-multi‑task-and-remain-calm-under-pressure,-reflecting-the-high‑profile-nature-of-the-content-and-the-volume-of-work-managed.-The-role-also-has-responsibility-for-supporting-and-coaching-AMP-Coordinators,-acting-as-the-first-point-of-contact-for-day‑to‑day-tasks,-guidance,-and-queries,-while-ensuring-strong-customer-focus,-clear-communication,-creative-thinking-and-collaborative-ways-of-working.</p><p></p><div><p><i><span>This-role</span></i><span><span><span> </span></span></span><i><span>will-be-based-in-our-London-Hammersmith-office,-4-days-a-week,-with<span> </span></span><span>either<span> </span></span><span>a-Monday</span><span><span> </span>or-Friday</span><span><span> </span>working-from-home.<span> </span></span></i></p></div><div><p><span> </span></p></div><div><p><b><span>Values</span></b><span> </span></p></div><div><p><span><span>You’ll</span><span><span> </span>join-a-team-grounded-in-our<span> </span></span></span><b><span>Disney-values</span></b><span><span><span> </span>—-acting-with-Integrity,-welcoming-everyone-through-Inclusion,-embracing-boundless-Creativity,-working-together-through<span> </span></span><span>Collaboration</span><span><span> </span>and-caring-deeply-for-our<span> </span></span><span>Community</span><span>.-These-values-shape-how-we-work-and-how-we-support-one-another-every-day.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>What-You-Will-Do</span></b></p></div><p><b>Artwork-and-Metadata-Management-</b></p><ul><li>Oversee-the-creation-and-delivery-of-artwork-and-metadata-to-the-Disney&#43;-platform.</li><li>Help-maintain,-design,-and-establish-workflows-for-the-delivery-of-artwork-and-metadata-for-Disney&#43;-Originals,-acquisitions,-library-content,-and-week‑to‑week-titles.</li><li>Be-responsible-for-ingesting-assets-into-Disney&#43;,-including-live-artwork-and-metadata-refreshes-via-AMP.</li><li>Partner-with-vendors-and-teams-across-EMEA,-CEE,-and-MENA-to-oversee-localisation-and-delivery-of-assets-into-Disney-systems.</li><li>Conduct-artwork-QC-reviews-and-manage-feedback-for-artwork-assets,-ensuring-high-quality-deliverables.</li><li>Supervise-the-verification-and-fulfilment-of-artwork-and-metadata-orders-within-Disney-ordering-systems.</li><li>Resolve-artwork-and-metadata-delivery-challenges,-including-asset-correction-and-remediation.</li><li>Be-responsible-for-liaising-with-the-US-IP-legal-team,-legally-clearing-local-main-titles-for-use-in-local-territories.</li><li>Provides-first-point-of-contact-for-AMP-Coordinators-to-provide-support-and-advice-as-needed</li></ul><p></p><p><b>Other-General-Activities</b></p><ul><li>Provides-coverage-and-support-for-other-AMP-Supervisors-and-the-AMP-Manager-as-needed</li><li>Attend-and-contribute-to-team;-departmental,-vendor-and-Content-Operations-meetings.</li><li>Coordinate-representation-of-team-within-broader-Company-meetings-as-required.</li><li>Work-effectively-with-departmental-colleagues-and-cross-functionally-with-other-members-of-studio-operations.</li><li>Work-with-TWDC-Accounts-Payable-to-resolve-Vendor-billing-issues.</li><li>Develop-and-maintain-strong-working-relationships-with-internal-and-external-parties.</li><li>Maintain-a-strong-awareness-of-technical-developments-in-the-digital-media-space.</li><li>Adhere-to-defined-Content-Operations-business-processes,-taking-opportunities-to-improve.</li><li>Drive-to-continually-develop-knowledge-of-the-product-slate,-media-types-and-the-territories,-including-customers-&amp;-market-dynamics.</li><li>Provide-training-for-colleagues-as-required.</li><li>Ensure-other-Departments-are-familiar-with-our-role,-and-how-to-access-relevant-information.</li><li>Participate-in-systems-testing-and-contribute-suggestions-for-workflow-and-systems-improvement.</li><li>Provide-holiday-and-sickness-cover-for-colleagues-under-the-‘Buddy’-scheme.</li></ul><p></p><p><b>Areas-of-Accountability</b></p><p></p><p>Accountable-to-DTC-AMP-Manager- </p><p></p><p><b>Experience-and-Professional-Qualifications-Required</b></p><ul><li>Working-knowledge-of-supply-chain-process</li><li>Experience-of-delivering/packaging-content-to-non-linear-distribution</li><li>Working-knowledge-of-Adobe-Suite,-Microsoft-Excel,-Google-Docs,-Slack,-Smartsheet,-Airtable</li><li>Basic-knowledge-of-.xml</li><li>Project-coordination-skills</li><li>Excellent-organizational-and-multi-tasking-skills</li><li>Critical-thinking-and-problem-solving-skills</li><li>Excellent-time-management</li><li>Ability-to-work-effectively-in-a-team-setting</li><li>Ability-to-work-well-under-tight-deadlines</li></ul><p></p><p><b>Competencies-Required</b></p><ul><li>Stays-current-on-business-issues,-industry-trends,-and-technological-advances</li><li>Interacts-well-with-people-who-have-different-backgrounds-and-work-styles</li><li>Excellent-communication-and-interpersonal-skills.</li><li>Listens-and-asks-questions-to-ensure-understanding.</li><li>Conveys-relevant-information-in-a-candid-and-timely-manner</li><li>Uses-technology-to-facilitate-better-results</li><li>Keeps-commitments</li><li>Ability-to-prioritise</li><li>Demonstrates-flexibility-in-response-to-changes</li><li>Remains-productive-despite-uncertainty</li><li>Earns-the-trust-and-respect-of-colleagues,-partners-and-customers</li><li>Treats-others-with-respect</li><li>Supports-productivity-and-morale-of-the-team</li></ul><p></p> custom_fields.IndustryCustomField-Disney-Entertainment-and-ESPN-Product-&-Technology custom_fields.ExternalReferenceCode-10148070

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