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Business Systems Analyst

Job ID 10130044 Location Kissimmee, Florida, United States Business Walt Disney World Resort Date posted Sep. 17, 2025
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Job Summary:

Job Overview:

As a Risk Management Systems Team member, the Business Systems Analyst is responsible for maintaining day-to-day claims systems support and project managing new technologies within Risk Management. We are looking for a candidate who can get up to speed quickly, has a great attitude, and is passionate about support and service. This candidate is a team player who holds themselves accountable in their responsibilities, team partnership, business user support, and collaboration with internal and external partners. An ideal candidate believes the impossible is possible and can accomplish anything by asking the right questions and thinking outside the box.

What You Will Do:

  • Using a moderate level of guidance, manage projects of small to medium complexity to ensure business needs are met and completed within a defined schedule and budget.
  • Work with vendors and internal partners on tasks to ensure that design, development, and testing are completed successfully for project implementations.
  • Work collaboratively with users to understand business problems and opportunities for efficiency and optimization. Then, analyze and present solution options.
  • Identify, troubleshoot, and resolve straight-forward user-reported system issues, including data interface and functional issues with minimal guidance using documented procedures.
  • Act as the liaison between business users, IT technical personnel and vendors, to accurately articulate technical issues, business impact, and ensure timely resolution of issues and escalation of complex or critical business problems.
  • Explain complex business and technology information, to internal and external contacts in both written and verbal formats.

Required Qualifications & Skills:

  • Minimum of 3 years experience with identifying, troubleshooting, and resolving user-reported application issues.
  • Minimum 2 years of project management experience.
  • Ability to interpret business needs into application requirements and recommend solutions for enhancements.
  • Ability to partner with Information Technology and 3rd party teams to test upgrades and changes to the environments.
  • Proven experience with supporting Interfaces, including outbound/inbound file transfers and web services.
  • Ability to effectively communicate highly complex business and technology information with both internal and external contacts in both written and verbal formats.
  • Ability to lead meetings and reach desired outcomes set for those meetings.
  • Must be highly organized and capable of managing multiple tasks during the workday.
  • Experience working with cross-functional teams; understanding tasks and responsibilities; providing direction to users and vendors to complete work efforts.
  • Excellent interpersonal and relationship-building skills.
  • Ability to provide after-hours on-call support in a team rotation, including weekends and holidays.

Preferred Qualifications:

  • Master's degree in computer science or related Technology field. 
  • Project Management Professional Certification (PMP)
  • Proven experience with supporting applications: Riskonnect ClearSight, Edge, and Chrome
  • Basic knowledge using software such as ServiceNow, Smartsheet, and SharePoint

Education:

  • Bachelors Degree in Information Technology or related field

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

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  • Be Part of the Story

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  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Kissimmee, FL

The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.

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