Supervisor, DTC Content Fulfilment
Detalles del empleo:
About the Role & Team
Working within a dedicated team, the AMP Supervisor is responsible for the delivery of high‑quality, value‑for‑money TV and Feature Art & Metadata assets to Disney’s Direct‑to‑Consumer (DTC) platforms. The role focuses on the end‑to‑end operational management of legal approvals, creation, and servicing of Art & Metadata materials in line with Disney’s requirements and standards.
Partnering closely with global internal teams and external vendors, the AMP Supervisor must be able to effectively multi‑task and remain calm under pressure, reflecting the high‑profile nature of the content and the volume of work managed. The role also has responsibility for supporting and coaching AMP Coordinators, acting as the first point of contact for day‑to‑day tasks, guidance, and queries, while ensuring strong customer focus, clear communication, creative thinking and collaborative ways of working.
This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.
Values
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
Artwork and Metadata Management
- Oversee the creation and delivery of artwork and metadata to the Disney+ platform.
- Help maintain, design, and establish workflows for the delivery of artwork and metadata for Disney+ Originals, acquisitions, library content, and week‑to‑week titles.
- Be responsible for ingesting assets into Disney+, including live artwork and metadata refreshes via AMP.
- Partner with vendors and teams across EMEA, CEE, and MENA to oversee localisation and delivery of assets into Disney systems.
- Conduct artwork QC reviews and manage feedback for artwork assets, ensuring high quality deliverables.
- Supervise the verification and fulfilment of artwork and metadata orders within Disney ordering systems.
- Resolve artwork and metadata delivery challenges, including asset correction and remediation.
- Be responsible for liaising with the US IP legal team, legally clearing local main titles for use in local territories.
- Provides first point of contact for AMP Coordinators to provide support and advice as needed
Other General Activities
- Provides coverage and support for other AMP Supervisors and the AMP Manager as needed
- Attend and contribute to team; departmental, vendor and Content Operations meetings.
- Coordinate representation of team within broader Company meetings as required.
- Work effectively with departmental colleagues and cross-functionally with other members of studio operations.
- Work with TWDC Accounts Payable to resolve Vendor billing issues.
- Develop and maintain strong working relationships with internal and external parties.
- Maintain a strong awareness of technical developments in the digital media space.
- Adhere to defined Content Operations business processes, taking opportunities to improve.
- Drive to continually develop knowledge of the product slate, media types and the territories, including customers & market dynamics.
- Provide training for colleagues as required.
- Ensure other Departments are familiar with our role, and how to access relevant information.
- Participate in systems testing and contribute suggestions for workflow and systems improvement.
- Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme.
Areas of Accountability
Accountable to DTC AMP Manager
Experience and Professional Qualifications Required
- Working knowledge of supply chain process
- Experience of delivering/packaging content to non-linear distribution
- Working knowledge of Adobe Suite, Microsoft Excel, Google Docs, Slack, Smartsheet, Airtable
- Basic knowledge of .xml
- Project coordination skills
- Excellent organizational and multi-tasking skills
- Critical thinking and problem-solving skills
- Excellent time management
- Ability to work effectively in a team setting
- Ability to work well under tight deadlines
Competencies Required
- Stays current on business issues, industry trends, and technological advances
- Interacts well with people who have different backgrounds and work styles
- Excellent communication and interpersonal skills.
- Listens and asks questions to ensure understanding.
- Conveys relevant information in a candid and timely manner
- Uses technology to facilitate better results
- Keeps commitments
- Ability to prioritise
- Demonstrates flexibility in response to changes
- Remains productive despite uncertainty
- Earns the trust and respect of colleagues, partners and customers
- Treats others with respect
- Supports productivity and morale of the team
Acerca de Disney Entertainment and ESPN Product & Technology:
En Disney Entertainment and ESPN Product & Technology, fusionamos imaginación e innovación para reinventar las formas en las que las personas disfrutan e interactúan con los cuentos y los productos más queridos del mundo. Nuestro trabajo tiene un gran alcance y es sumamente sofisticado. Brindamos experiencias increíbles, transformamos el futuro de los medios de comunicación y creamos productos y plataformas que permiten la conexión entre las personas de cualquier lugar del mundo y los cuentos y los deportes que más les gustan.
Disney tiene la capacidad de combinar tecnología de primer nivel con una creatividad inigualable, y eso nos hace únicos. Es la esencia de nuestro pasado, presente y futuro. Somos narradores e innovadores. Creadores y constructores. Artistas e ingenieros.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en The Walt Disney Company Limited, que forma parte de una empresa comercial que denominamos Disney Entertainment and ESPN Product & Technology.
The Walt Disney Company Limited es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán la consideración de empleo sin distinción de edad, raza, color, religión o creencia, sexo, nacionalidad, origen étnico o nacional, orientación sexual, reasignación de género, estado civil o de pareja civil, discapacidad, embarazo o maternidad. Disney fomenta una cultura empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo que cambia rápidamente.
¿Tiene problemas técnicos? Consulte las preguntas frecuentes para obtener ayuda.
Proceso de contratación
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Formar parte del cuento
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El próximo capítulo
Una vez que hayas presentado la solicitud, recibirás un correo electrónico que te permitirá acceder al panel de candidatos. Crea tu información de inicio de sesión y asegúrate de revisar el panel con frecuencia para ver el progreso de tu aplicación.
Explora esta ubicación EMEA
Disney EMEA tiene como objetivo impulsar el crecimiento, la innovación y la afinidad de marca en un conjunto extremadamente diverso de países con un equipo de más de 6000 empleados que operan en 59 mercados con oficinas en 29 países.
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</span></p></div><div><p><b><span>What-You-Will-Do</span></b></p></div><p><b>Artwork-and-Metadata-Management-</b></p><ul><li>Oversee-the-creation-and-delivery-of-artwork-and-metadata-to-the-Disney+-platform.</li><li>Help-maintain,-design,-and-establish-workflows-for-the-delivery-of-artwork-and-metadata-for-Disney+-Originals,-acquisitions,-library-content,-and-week‑to‑week-titles.</li><li>Be-responsible-for-ingesting-assets-into-Disney+,-including-live-artwork-and-metadata-refreshes-via-AMP.</li><li>Partner-with-vendors-and-teams-across-EMEA,-CEE,-and-MENA-to-oversee-localisation-and-delivery-of-assets-into-Disney-systems.</li><li>Conduct-artwork-QC-reviews-and-manage-feedback-for-artwork-assets,-ensuring-high-quality-deliverables.</li><li>Supervise-the-verification-and-fulfilment-of-artwork-and-metadata-orders-within-Disney-ordering-systems.</li><li>Resolve-artwork-and-metadata-delivery-challenges,-including-asset-correction-and-remediation.</li><li>Be-responsible-for-liaising-with-the-US-IP-legal-team,-legally-clearing-local-main-titles-for-use-in-local-territories.</li><li>Provides-first-point-of-contact-for-AMP-Coordinators-to-provide-support-and-advice-as-needed</li></ul><p></p><p><b>Other-General-Activities</b></p><ul><li>Provides-coverage-and-support-for-other-AMP-Supervisors-and-the-AMP-Manager-as-needed</li><li>Attend-and-contribute-to-team;-departmental,-vendor-and-Content-Operations-meetings.</li><li>Coordinate-representation-of-team-within-broader-Company-meetings-as-required.</li><li>Work-effectively-with-departmental-colleagues-and-cross-functionally-with-other-members-of-studio-operations.</li><li>Work-with-TWDC-Accounts-Payable-to-resolve-Vendor-billing-issues.</li><li>Develop-and-maintain-strong-working-relationships-with-internal-and-external-parties.</li><li>Maintain-a-strong-awareness-of-technical-developments-in-the-digital-media-space.</li><li>Adhere-to-defined-Content-Operations-business-processes,-taking-opportunities-to-improve.</li><li>Drive-to-continually-develop-knowledge-of-the-product-slate,-media-types-and-the-territories,-including-customers-&-market-dynamics.</li><li>Provide-training-for-colleagues-as-required.</li><li>Ensure-other-Departments-are-familiar-with-our-role,-and-how-to-access-relevant-information.</li><li>Participate-in-systems-testing-and-contribute-suggestions-for-workflow-and-systems-improvement.</li><li>Provide-holiday-and-sickness-cover-for-colleagues-under-the-‘Buddy’-scheme.</li></ul><p></p><p><b>Areas-of-Accountability</b></p><p></p><p>Accountable-to-DTC-AMP-Manager- </p><p></p><p><b>Experience-and-Professional-Qualifications-Required</b></p><ul><li>Working-knowledge-of-supply-chain-process</li><li>Experience-of-delivering/packaging-content-to-non-linear-distribution</li><li>Working-knowledge-of-Adobe-Suite,-Microsoft-Excel,-Google-Docs,-Slack,-Smartsheet,-Airtable</li><li>Basic-knowledge-of-.xml</li><li>Project-coordination-skills</li><li>Excellent-organizational-and-multi-tasking-skills</li><li>Critical-thinking-and-problem-solving-skills</li><li>Excellent-time-management</li><li>Ability-to-work-effectively-in-a-team-setting</li><li>Ability-to-work-well-under-tight-deadlines</li></ul><p></p><p><b>Competencies-Required</b></p><ul><li>Stays-current-on-business-issues,-industry-trends,-and-technological-advances</li><li>Interacts-well-with-people-who-have-different-backgrounds-and-work-styles</li><li>Excellent-communication-and-interpersonal-skills.</li><li>Listens-and-asks-questions-to-ensure-understanding.</li><li>Conveys-relevant-information-in-a-candid-and-timely-manner</li><li>Uses-technology-to-facilitate-better-results</li><li>Keeps-commitments</li><li>Ability-to-prioritise</li><li>Demonstrates-flexibility-in-response-to-changes</li><li>Remains-productive-despite-uncertainty</li><li>Earns-the-trust-and-respect-of-colleagues,-partners-and-customers</li><li>Treats-others-with-respect</li><li>Supports-productivity-and-morale-of-the-team</li></ul><p></p> 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London
W6-9PE
United-Kingdom custom_fields.DisneyRegion-EMEA custom_fields.legalEntity--2004-The-Walt-Disney-Company-Limited custom_fields.CheckEquality-Disney-Entertainment-and-ESPN-Product-&-Technology custom_fields.ChinaBusiness-The-Walt-Disney-Company-China custom_fields.EmptyLocation-Yes custom_fields.WorkerSubType-Regular custom_fields.ExportLocation-London,London,United-Kingdom;London,United-Kingdom custom_fields.JobLevelCustom-Professional custom_fields.contactCompany-Disney-Entertainment-and-ESPN-Product-&-Technology custom_fields.jobPostingSite-External custom_fields.LIWorkplaceType-On-site custom_fields.PrimaryLocation-GBR---3-Queen-Caroline-Street custom_fields.PriorityIndustry-Disney-Entertainment custom_fields.AdditionalLocation-London,-United-Kingdom custom_fields.FullJobDescription-<p><b><span>About-the-Role-&-Team</span></b><span> </span></p><p></p><p>Working-within-a-dedicated-team,-the-<b>AMP-Supervisor</b>-is-responsible-for-the-delivery-of-high‑quality,-value‑for‑money-TV-and-Feature-<b>Art-&-Metadata</b>-assets-to-Disney’s-Direct‑to‑Consumer-(DTC)-platforms.-The-role-focuses-on-the-end‑to‑end-operational-management-of-legal-approvals,-creation,-and-servicing-of-Art-&-Metadata-materials-in-line-with-Disney’s-requirements-and-standards.</p><p>Partnering-closely-with-global-internal-teams-and-external-vendors,-the-AMP-Supervisor-must-be-able-to-effectively-multi‑task-and-remain-calm-under-pressure,-reflecting-the-high‑profile-nature-of-the-content-and-the-volume-of-work-managed.-The-role-also-has-responsibility-for-supporting-and-coaching-AMP-Coordinators,-acting-as-the-first-point-of-contact-for-day‑to‑day-tasks,-guidance,-and-queries,-while-ensuring-strong-customer-focus,-clear-communication,-creative-thinking-and-collaborative-ways-of-working.</p><p></p><div><p><i><span>This-role</span></i><span><span><span> </span></span></span><i><span>will-be-based-in-our-London-Hammersmith-office,-4-days-a-week,-with<span> </span></span><span>either<span> </span></span><span>a-Monday</span><span><span> </span>or-Friday</span><span><span> </span>working-from-home.<span> </span></span></i></p></div><div><p><span> </span></p></div><div><p><b><span>Values</span></b><span> </span></p></div><div><p><span><span>You’ll</span><span><span> </span>join-a-team-grounded-in-our<span> </span></span></span><b><span>Disney-values</span></b><span><span><span> </span>—-acting-with-Integrity,-welcoming-everyone-through-Inclusion,-embracing-boundless-Creativity,-working-together-through<span> </span></span><span>Collaboration</span><span><span> </span>and-caring-deeply-for-our<span> </span></span><span>Community</span><span>.-These-values-shape-how-we-work-and-how-we-support-one-another-every-day.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>What-You-Will-Do</span></b></p></div><p><b>Artwork-and-Metadata-Management-</b></p><ul><li>Oversee-the-creation-and-delivery-of-artwork-and-metadata-to-the-Disney+-platform.</li><li>Help-maintain,-design,-and-establish-workflows-for-the-delivery-of-artwork-and-metadata-for-Disney+-Originals,-acquisitions,-library-content,-and-week‑to‑week-titles.</li><li>Be-responsible-for-ingesting-assets-into-Disney+,-including-live-artwork-and-metadata-refreshes-via-AMP.</li><li>Partner-with-vendors-and-teams-across-EMEA,-CEE,-and-MENA-to-oversee-localisation-and-delivery-of-assets-into-Disney-systems.</li><li>Conduct-artwork-QC-reviews-and-manage-feedback-for-artwork-assets,-ensuring-high-quality-deliverables.</li><li>Supervise-the-verification-and-fulfilment-of-artwork-and-metadata-orders-within-Disney-ordering-systems.</li><li>Resolve-artwork-and-metadata-delivery-challenges,-including-asset-correction-and-remediation.</li><li>Be-responsible-for-liaising-with-the-US-IP-legal-team,-legally-clearing-local-main-titles-for-use-in-local-territories.</li><li>Provides-first-point-of-contact-for-AMP-Coordinators-to-provide-support-and-advice-as-needed</li></ul><p></p><p><b>Other-General-Activities</b></p><ul><li>Provides-coverage-and-support-for-other-AMP-Supervisors-and-the-AMP-Manager-as-needed</li><li>Attend-and-contribute-to-team;-departmental,-vendor-and-Content-Operations-meetings.</li><li>Coordinate-representation-of-team-within-broader-Company-meetings-as-required.</li><li>Work-effectively-with-departmental-colleagues-and-cross-functionally-with-other-members-of-studio-operations.</li><li>Work-with-TWDC-Accounts-Payable-to-resolve-Vendor-billing-issues.</li><li>Develop-and-maintain-strong-working-relationships-with-internal-and-external-parties.</li><li>Maintain-a-strong-awareness-of-technical-developments-in-the-digital-media-space.</li><li>Adhere-to-defined-Content-Operations-business-processes,-taking-opportunities-to-improve.</li><li>Drive-to-continually-develop-knowledge-of-the-product-slate,-media-types-and-the-territories,-including-customers-&-market-dynamics.</li><li>Provide-training-for-colleagues-as-required.</li><li>Ensure-other-Departments-are-familiar-with-our-role,-and-how-to-access-relevant-information.</li><li>Participate-in-systems-testing-and-contribute-suggestions-for-workflow-and-systems-improvement.</li><li>Provide-holiday-and-sickness-cover-for-colleagues-under-the-‘Buddy’-scheme.</li></ul><p></p><p><b>Areas-of-Accountability</b></p><p></p><p>Accountable-to-DTC-AMP-Manager- </p><p></p><p><b>Experience-and-Professional-Qualifications-Required</b></p><ul><li>Working-knowledge-of-supply-chain-process</li><li>Experience-of-delivering/packaging-content-to-non-linear-distribution</li><li>Working-knowledge-of-Adobe-Suite,-Microsoft-Excel,-Google-Docs,-Slack,-Smartsheet,-Airtable</li><li>Basic-knowledge-of-.xml</li><li>Project-coordination-skills</li><li>Excellent-organizational-and-multi-tasking-skills</li><li>Critical-thinking-and-problem-solving-skills</li><li>Excellent-time-management</li><li>Ability-to-work-effectively-in-a-team-setting</li><li>Ability-to-work-well-under-tight-deadlines</li></ul><p></p><p><b>Competencies-Required</b></p><ul><li>Stays-current-on-business-issues,-industry-trends,-and-technological-advances</li><li>Interacts-well-with-people-who-have-different-backgrounds-and-work-styles</li><li>Excellent-communication-and-interpersonal-skills.</li><li>Listens-and-asks-questions-to-ensure-understanding.</li><li>Conveys-relevant-information-in-a-candid-and-timely-manner</li><li>Uses-technology-to-facilitate-better-results</li><li>Keeps-commitments</li><li>Ability-to-prioritise</li><li>Demonstrates-flexibility-in-response-to-changes</li><li>Remains-productive-despite-uncertainty</li><li>Earns-the-trust-and-respect-of-colleagues,-partners-and-customers</li><li>Treats-others-with-respect</li><li>Supports-productivity-and-morale-of-the-team</li></ul><p></p> custom_fields.IndustryCustomField-Disney-Entertainment-and-ESPN-Product-&-Technology custom_fields.ExternalReferenceCode-10148070
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