About the Role & Team

Disney+ is The Walt Disney Company’s Direct-to-Consumer (DTC) video entertainment service, delivering world-class content from Disney, Pixar, Marvel, Star Wars, National Geographic and Star. Available across multiple platforms, Disney+ offers an easy-to-use experience for millions of customers globally.

Within EMEA, our partners are one of the most powerful channels for Disney+ growth. This role is pivotal in shaping how customers experience Disney+ through our partner ecosystem. By optimising the entire lifecycle for partner-acquired customers - from first awareness through activation, engagement, and retention - you will directly impact KPIs that matter most: activation rates, engagement levels, and customer lifetime value.

What You’ll Do

• Lead Partner Lifecycle Growth: Set the direction for the full lifecycle for partner-acquired customers, delivering initiatives and creating frameworks that increase sign-ups, drive higher activation, improve content discovery, boost engagement, and extend lifetime value.

• Drive Strategic Analysis & Insights: Use data, insights, and modelling to identify and evaluate growth opportunities. Translate complex data into clear narratives and actionable recommendations.

• Influence Product & CX Improvements: Operate at the intersection of commercial and product/tech, collaborating with Product, VX, Technical Account Management, Merchandising, Partner Marketing, Legal, and global/local market teams to optimise partner-integrated experiences and deliver customer-first solutions.

• Coordinate Cross-Functional Delivery: Ensure major partner lifecycle initiatives - such as new product feature launches, merchandising transformations, or high-impact marketing campaigns - are delivered on time, in scope, and with measurable KPI impact.

• Executive-Level Engagement: Prepare and deliver well-structured presentations for DTC leadership, explaining complex situations clearly and simply.

Key Performance Indicators

• Growth in Disney+ subscribers and revenues acquired through third-party partnerships.

• Partner activation metrics (activation rates, time to activate).

• Partner engagement metrics (weekly hours streamed, reduction in non-streamers).

• Reduction in churn for partner-acquired customers.

Required Experience & Skills

• Ability to analyse and optimise customer lifecycles to deliver better experiences and outcomes.

• A self‑starter who thrives in a matrix organisation, effectively delivers through others, and is comfortable navigating ambiguity.

• Experience in a DTC business improving customer experience and driving engagement.

• Strong commercial and product/tech acumen, with experience bridging both areas.

• Skilled in leveraging data and insights to identify opportunities and influence decision-making.

• Competent in modelling and translating data into compelling business recommendations.

• Proven success working cross-functionally to deliver complex initiatives in a fast-paced environment.

• Familiarity with OTT, Pay TV, Telco, and partner ecosystems is a plus.

• Highly organised, able to balance multiple priorities and maintain clarity under pressure.

• Self-motivated and comfortable working independently with minimal supervision.

• Strong communication skills, including proficiency in creating executive-ready presentations and memos using PowerPoint, Word, and Google Suite.

The Perks:

• 25 days annual leave

• Private medical insurance & dental care

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing

• Disney+ Subscription

• Excellent parental and guardian leave

• Employee Resource Groups – WOMEN@Disney, Disney MOSAIC, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.