Premier Services VTC Analyst

工作 ID 10136769 地點伯班克, 加利福尼亚州, 美國 / 圣莫尼卡, 加利福尼亚州, 美國 / 布里斯托尔, 康乃狄克州, 美國 / 華盛頓州, 華盛頓州, 美國 / 纽约, 纽约州, 美國 / Celebration, 佛罗里达州, 美國 / 安那罕, 加利福尼亚州, 美國 / 奧蘭多, 佛罗里达州, 美國 / 旧金山, 加利福尼亚州, 美國 有意工作的公司 ESPN 日期已公佈 Nov. 14, 2025

申請

工作概要:

DEPARTMENT DESCRIPTION

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

TEAM DESCRIPTION

As a Premier Services VTC Analyst, you'll be a key member of the Premier Services Team—a specialized, trusted group known for fast response, grace under pressure, and an obsession with getting it right the first time. This role uniquely combines white-glove VIP concierge style technology support with deep expertise in modern AV and collaboration ecosystems.

You'll support VIP and general population of customers with their complete technology needs while specializing in video conferencing, collaboration platforms, and meeting room technologies. If you love solving problems that matter at the highest levels of an organization and thrive on variety—from troubleshooting a laptop to optimizing a boardroom AV system—this is where you belong.

WHAT YOU’LL DO

Provide rapid, priority response to issue reports via ticket, phone, chat, or in-person, etc —24/7 as needed.
Deliver a seamless, white-glove experience across devices, offices, and events.
Acquire, configure, and deploy connected devices, and peripherals, ie. Codecs, TV, desktop and mobile devices etc.
Document all work performed in the form of tickets via ITIL tools and processes.
Collaborate closely with vendors and internal partners.
Troubleshoot, Isolate and resolve issues to minimize downtime.
Support and optimize Microsoft Teams Rooms, Cisco Room Systems, Crestron XIO, Appspace, Vyopta, Pexip, and other unified communication platforms.
Provide expert on-site meetings and event support—ensuring every presentation, broadcast, and high-profile call runs flawlessly. Trained and capable if acting as A.1, TD, Camera operation.
Monitor performance metrics and implement proactive improvements, UAT, and proactive maintenance using all available tools.
Maintain accurate configuration, change, and asset documentation aligned with enterprise standards.
Work occasional overtime as needed to complete critical requests or provide continuity during coverage transitions.

REQUIRED QUALIFICATIONS & SKILLS

Minimum of 3 years of related work experience, including technical support experience in enterprise environments.
Field experience supporting executives or VIP users in a fast-paced environment.
Proven track record of delivering white-glove, concierge-level technical support.
Fluency with Windows, macOS, iOS, Android, Active Directory, Cisco VOIP, JAMF, Citrix, VPN, and Microsoft 365.
Deep knowledge of Microsoft Teams Rooms, Cisco Control Hub, Crestron XIO, Appspace, Vyopta, and Pexip CVI.
Strong grasp of signal flow, conferencing hardware, and troubleshooting from component to cloud.
Calm, confident communicator with exceptional customer-service instincts and executive presence.
Highly organized, detail-oriented, and comfortable managing multiple priorities independently.

PREFERRED QUALIFICATIONS

Experience supporting live events and executive/VIP meetings.
Familiarity with LLM or Generative AI tools that enhance productivity or automate workflows.
Experience with ServiceNow or similar ITIL-based ticketing systems.
Exposure to Teams Admin Center, Cisco Control Hub, Pexip, Vyopta, or Appspace.
Experience with Crestron programming, Dante audio, Sennheiser audio systems, and digital audio mixing boards.
*nix operating system administration skills/experience.
HTML, CSS, and JavaScript literacy.
Relevant advanced certifications:
CTS (Certified Technology Specialist) or CTS-D/CTS-I
CCNA (Cisco Certified Network Associate) or higher
ITIL Foundation or ITIL Practitioner
Microsoft certifications (Azure, Teams, Modern Desktop Administrator)
Cisco certifications (CCNP Collaboration, Webex specialist)

EDUCATION

Bachelor's degree in Computer Science, Engineering, AV/Video Production, or related technical field—or equivalent hands-on experience with relevant certifications

The hiring range for this position in Bristol, CT is $97,500 to $130,700 per year; in Burbank/Santa Monica, CA is $97,500 to $130,700 per year; in Anaheim, CA is $97,500 to $130,700 per year; in Washington, DC is $97,500 to $130,700 per year; in New York, NY is $102,100 to $136,900 per year; and in San Francisco, CA is $106,800 to $143,200 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於ESPN:

在 ESPN 工作與其他地方不同。這是因為我們總是尋找新的方式與粉絲互動，無論他們是在甚麼地方、以何種方式接觸體育。我們每天都在做沒有人做的事情，這一切都是在一種充滿活力的文化中，不斷地堅持不懈，並且不斷地超越自我。當您的團隊擁有最新的技術、突破傳統的想法和世界級的人才時，每一天都是非同尋常的。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 ESPN, Inc，其所屬的業務部門是 ESPN。

ESPN, Inc 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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