Service Delivery Manager (m/f/d)

工作 ID 10134653 地點慕尼黑, 德国 有意工作的公司 The Walt Disney Company (Corporate) 日期已公佈 Nov. 06, 2025

申請

工作概要:

About the Role & Team

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world - a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

This role is part of the Service Delivery Group (EDG) organization. Our mission is to provide business technology solutions for the enterprise that empower growth, and enhance value across brands, geographies and organizations.

You will be required to work from the office 4 days per week. Your fifth day can be used to work from home.

What You Will Do

As Service Delivery Manager, you’ll lead local IT service management and operations across multiple office locations, acting as the primary contact for IT decisions and escalations. You’ll deliver hands-on support, manage third-party service providers, and ensure high-quality service aligned with Enterprise Technology standards. You’ll collaborate with internal teams and local stakeholders to drive service excellence, lead local technology projects, and champion platforms like Office 365, Smartsheet, and ServiceNow. You’ll also oversee IT assets, budgets, InfoSec compliance, and support change management and training initiatives.

Lead local IT service management and operations across multiple office locations.
Act as the primary contact for IT-related decisions and escalations in territory.
Oversee third-party service delivery and manage local supplier relationships.
Ensure adherence to IT service policies, procedures, and KPIs, proposing improvements where needed.
Champion Enterprise Technology platforms (e.g. Office 365, Smartsheet, ServiceNow), guiding and educating users.
Collaborate with local stakeholders (Facilities, HR, Leadership) to deliver high-quality IT support and project execution.
Manage and resolve IT operational issues, ensuring compliance with InfoSec, audit, and regulatory requirements.
Lead local technology projects and drive service improvements.
Maintain accurate records of IT assets, software licensing, and service delivery budgets.
Communicate effectively with stakeholders on incidents, releases, and service updates.
Promote automation, self-service, and best practices to enhance productivity.

Required Qualifications and Skills

German language skills are essential
Strong knowledge of enterprise technology and ability to deliver business outcomes with speed.
Proven experience in ITIL practices (Incident, Problem & Change Management).
Skilled at building executive-level relationships and influencing across a matrixed organisation.
Track record of delivering technical roadmaps and leading business technology transformation.
Collaborative, proactive, and able to navigate complex environments to drive results.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

申請

關於The Walt Disney Company (Corporate):

在 The Walt Disney Company (Corporate)，你會看到公司強大品牌背後各業務如何融會交流，建構出全球最創新、影響深遠和備受尊崇的娛樂公司。作為企業團隊的一份子，你將會與推動策略以讓The Walt Disney Company穩佔娛樂界頂尖地位的世界精英領袖一同工作。與其他具有創新精神的思想家惺惺相惜，同時讓這個世界上最偉大的故事敍述家為全球各地千百萬家庭締造回憶。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company Germany GmbH，其所屬的業務部門是 The Walt Disney Company (Corporate)。

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