Restaurant Guest Service Manager (Restaurant Assistant Manager), $72,000 - $96,500

Job ID 10143249 Location Kapolei, Hawaï, États-Unis Business Aulani, A Disney Resort & Spa Date posted Mar. 02, 2026

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Job Summary:

Are you a Disney enthusiast and even more enthusiastic about food & beverage management? Are you looking for an opportunity to take your restaurant leadership experience into a large Fortune 500 company based in Hawaii. You believe that being a strong leader means more than just managing a team of employees. It means being inspiring, supportive, motivational, fair, honest, approachable, and compassionate. Are you ready to join this team and make an impact?

As a Restaurant Assistant Manager, you will manage and lead the day-to-day restaurant operation with emphasis on cast and guest satisfaction. You will provide leadership, support, motivation and development of your cast members creating a positive environment that encourages ownership and accountability, while providing a quality guest experience. In your role, you will monitor and ensure exceptional service and food quality and presentation. You will also develop and nurture partnerships with resort partners to provide a seamless guest experience. As an Assistant Restaurant Manager, you will meet or exceed financial goals and ensure operational compliance with loss prevention standards and will adhere to State of Hawaii and company food safety standards.

This position reports to the Food & Beverage Manager.

This position is Full-Time and will be working onsite at our beautiful Aulani resort on Oahu, Hawaii.

Please apply if you have:

• Proven two years of Restaurant management experience
• Previous revenue responsibility of $1M annually
• Knowledge of financial aspects of an operation
• Demonstrated passion of guest service and cast development
• Demonstrated ability to improve operational processes and efficiencies
• Demonstrated strong partnering, organizational, and decision-making skills
• Demonstrated focus on continuous improvement
• Proven computer skills
• Demonstrated ability to develop, teach and work with a diverse team
• Ability to work in a rapidly changing environment

It would be nice if you have:

• Demonstrated knowledge of wine and spirits
• Sommelier certification
• Proven 2 years of leadership in a AAA four or five diamond rated restaurant
• Multi-lingual Japanese/English speaking
• Current or previous experience in Hawaii

REQUIRED EDUCATION

High School degree or equivalent

DESIRED EDUCATION

Bachelor’s degree or equivalent

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits

The hiring range for this position in Hawaii is $72,000 to $96,500. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with DVC Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

DVC Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

BENEFITS AND PERKS

Because our crew and cast members are at the heart of everything we do, Disney offers benefits that includes pay, health and savings benefits, discounts, and more. Together, these rewards make up a comprehensive package that helps our crew and cast members live their best life, grow personally and professionally, and take advantage of the special extras that only Disney can provide.

Benefits subject to vary based on role. *Some officer-level positions have expanded benefits.
Additional information will be provided throughout the application and interview process.

RETIREMENT SAVINGS PLAN
Enroll in a company matched retirement savings plan after 90 days of employment and invest in your future.
COMPLIMENTARY THEME PARK ADMISSION
Receive free access for you and your family to experience Disney theme parks.
BI-WEEKLY PAY
Crew members are paid on a bi-weekly basis with competitive pay rates.
DEVELOPMENT OPPORTUNITIES
Disney Cruise Line provides tools and trainings for employees to continuously develop knowledge and skills.
RECOGNITION PROGRAMS
Disney has a long tradition of recognizing cast and crew members for their years of service.
MEDICAL COVERAGE ON CONTRACT*
Disney offers programs and resources to support your health and well-being.