Manager, DTC Ops - Art & Metadata

Job ID 10138586 Location London, United Kingdom Business Disney Entertainment and ESPN Product & Technology Date posted Jan. 07, 2026

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Job Summary:

Be you, be here, be part of the story!

At The Walt Disney Company, magic is more than just a word; it's a way of life. For a century, we've been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. From our iconic theme parks and resorts to our groundbreaking films, television shows, interactive media and products, we're dedicated to creating magic that knows no bounds.

This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday).

Manager, Direct-to-Consumer (DTC) Operations – AMP (Art & Metadata)

The Manager, DTC Operations, AMP, is responsible for the end-to-end management of Artwork and metadata for DTC titles to Disney+ in EMEA. This role oversees the creation, coordination, and delivery of all required assets within the Art & Metadata pipeline, across the different workstreams, including EMEA local Originals, Acquisition content, National Geographic and Sports. Key responsibilities include managing project timelines, resource planning, cross-team collaboration and ensuring timely, cost-effective production of digital assets to support the company’s Direct-to-Consumer services.

They will interact with internal and external stakeholders, including but not limited to global AMP teams, EMEA Creative Operations, territory Marketing teams, regional programming, and other members of the Distribution Ops team and will play a key role in managing internal and external vendors. The manager will be required to manage other team members and demonstrate an understanding of all workflows and requirement as part of DTC.

This person and their team operate in a highly complex, often high-pressured environment. The proven ability to operate effectively under pressure is paramount.

Areas of Accountability:

Art & Metadata Project Management

Manages / Oversees a team to ensure completion of Art & Metadata assets in line with globally agreed deadlines and specifications (SLAs) and budget while ensuring creative consistency.

Collaborate with cross-functional teams (Creative Ops, local marketing teams, Production management, London Hub and Merchandising) to ensure all art and design meet project requirements and align with brand guidelines.

Provides feedback and collaboration with regional AMP teams to improve workflows and ensure that business objectives are met and new technical opportunities are adopted.

Assumes responsibility for hitting vendor-managed targets in alignment with Disney’s Quality Management System (QMS) process of on time and right first-time delivery.

Builds close and effective working relationships with vendors and internal stakeholders to ensure that content is delivered to the highest quality in the appropriate timeline, serving as an initial escalation point for issue resolution.

Contributes to planning for specific projects providing Art & Metadata expertise, cost information, and project timelines.

Collaborate with technology teams to ensure AMP systems are efficient, scalable, and support enhanced user experience

Create, process, and maintain original descriptive metadata to ensure accuracy, consistency, and compliance with industry standards

 Vendor management:

The Manager will be expected to build relationships with account managers of vendor partners to ensure best practice and high-quality delivery requirements of assets.

The Manager will work with the Senior Manager to decide on the most appropriate vendor strategy based on performance, cost, capacity, people and expertise.

Manager General:

Management of one or more team members required.

Identify and assign projects across the team.

Coaches and develops other team members to build a high performing team.

Is responsible for the timely completion of appraisals and collaboration with other team leaders to ensure consistent benchmarking is used across the Department.

Participates in the creation of the annual Department Business Plan.

Experience and Professional Qualifications Required:

4+ years’ experience in operations

4+ years’ experience in high volume distribution transactions in complex business environments, across multiple markets.

Experience managing a team is beneficial but not mandatory

Vendor management

Experience at dealing with and managing multiple internal and external stakeholders across a global remit at a senior level.

Competencies Required:

Thinks strategically

Identify key business opportunities and challenges.

Stay current on business issues, industry trends and technology advances.

Builds Relationships

Establishes critical external alliances.

Engages colleagues across the organization to optimise performance.

Manages the needs of diverse stakeholders.

Facilitates win-win situations.

Resolves conflicts effectively.

Interacts well with people who have different backgrounds and work styles

Inspires Creativity and Innovation

Contributes to an environment that encourages creative thinking and supports risk taking.

Takes risks and manages them intelligently.

Facilitates the exchange of ideas and creation of new ones.

Transfers ideas and successes across boundaries.

Challenges the status quo.

Conceives creative ideas to solve problems or meet objectives.

Communicates Effectively

Obtains full engagement through inspiring communications.

Provides appropriate rationale and context to drive commitment.

Effectively persuades others to support ideas and plans.

Invites diverse points of view.

Listens and asks questions to ensure understanding.

Conveys relevant information in a candid and timely manner

Drives Results

Translates strategy into specific priorities, objectives, and action plans.

Manages projects, processes and resources to produce desired outcomes.

Holds self and others accountable to high performance standards.

Achieves high levels of customer satisfaction.

Analyses problems effectively and takes action to resolve.

Keeps commitments.

Exhibits Professional Excellence

Pursues excellence with integrity, passion and courage.

Sets a good example for others.

Learns from personal and organizational experiences.

Strives for self-improvement.

Maintains composure under pressure.

Earns the trust and respect of colleagues, partners and customers.

Treats others with respect

The Perks:

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Disney+ Subscription
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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About Disney Entertainment and ESPN Product & Technology:

At Disney Entertainment and ESPN Product & Technology, we’re blending imagination and innovation to reimagine the ways people experience and engage with the world’s most beloved stories and products. Our work is wide-ranging and deeply sophisticated. We create amazing experiences, transform the future of media, and build products and platforms that enable the connection between people everywhere and the stories and sports they love.

Disney’s ability to marry world-class technology with one-of-a-kind creativity makes us unique. It is at the heart of our past, present, and future. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited, which is part of a business we call Disney Entertainment and ESPN Product & Technology.

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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