Sr. Manager, Software Engineering (ServiceNow HRSD)

Job ID 10147945 Location Orlando, Florida, United States / Burbank, California, United States / Seattle, Washington, United States Business The Walt Disney Company (Corporate) Date posted Apr. 08, 2026

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Job Summary:

Department Description:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

Team Description:

The Senior Manager, Software Engineering leads the engineering team responsible for the platforms that power HR services for over 200,000 Walt Disney Company employees. You will own the technical strategy and day-to-day delivery of ServiceNow HR Service Delivery and Moveworks AI Assistant, two platforms that are core to how Disney employees get work done.

You will lead a team of ~20 engineers, and report directly to the Director, Technology, Digital Experience and Strategy. In your first year, success looks like: stable platform operations, a clear engineering roadmap aligned to People and Culture priorities, and a team that is growing in capability and accountability.

What You’ll Do:

Platform Ownership

Own the technical health, stability, and roadmap for ServiceNow HRSD and Moveworks AI Assistant.
Oversee all tiers of engineering support for both platforms, from day-to-day operations to major releases.
Apply deep knowledge of ServiceNow HRSD and Moveworks to guide architecture decisions and platform optimization.
Manage a team of off-shore and near-shore managed services resources that support both platforms

Engineering Leadership

Lead and develop a team of ~20 engineers(including managers and senior software and solution engineers)
Set and enforce software engineering standards, development processes, and quality benchmarks across the team.
Provide accurate engineering estimates for complex scopes of work tied to Product and Business decisions.
Hire, mentor, and build career paths for your team at all levels.

Strategy and Stakeholder Partnership

Partner closely with Platform and Solution Architects and Product teams on requirements, development, testing, and deployment of new solutions.
Align engineering strategy with People and Culture organizational goals and enterprise technology priorities.
Engage executive stakeholders with clear communication on engineering progress, risks, and investment needs.
Identify opportunities to apply AI and modern tooling to improve employee services at scale.

Minimum Qualifications & Skills:

10+ years of experience in software engineering, with 3+ years in a management role leading software and solution engineers.
Proven hands-on proficiency with ServiceNow HR Service Delivery (HRSD); experience building, configuring, or owning HRSD in a production environment.
Experience with Moveworks or comparable AI Assistant platforms deployed in an enterprise context for more than 100,000 employees
Experience working with off-shore and near-shore managed service resources providing platform support
Strong background in cloud platforms, DevOps practices, and modern software delivery practices.
Experience leading engineering teams responsible for ITSM or HR technology platforms.
Track record of delivering large-scale, complex initiatives across cross-functional teams.
Strong executive communication and stakeholder engagement skills.

Preferred Qualifications:

ServiceNow Certified Application Developer (CAD) or Certified HR Implementation Specialist.
Experience applying machine learning or AI tools to improve employee services or operational efficiency.
Familiarity with enterprise architecture frameworks such as TOGAF.
Master's degree in Computer Science, Information Systems, or a related discipline.
ITIL v3 or later certification or demonstrated application of ITSM best practices.

Required Education:

Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

What Success Looks Like in Year One:

ServiceNow HRSD and Moveworks platforms operate with high availability and a clear roadmap aligned to Product and Business strategic priorities.
Engineering team has defined standards, clear accountability, and a visible career development structure.
Product and People and Culture stakeholders trust engineering as a reliable and innovative delivery partner.
At least one strategic initiative was launched that measurably improves the employee experience.

#DISNEYTECH

The hiring range for this position in Burbank, CA is $188,400 to $252,600 per year and in Seattle, WA is $206,400 - $276,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney HR Strategies & Services, LLC, which is part of a business we call The Walt Disney Company (Corporate).

Disney HR Strategies & Services, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

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