Job Requirements

As the Event Sales & Services Manager, you will be part of the Cotino ™, A Storyliving by Disney ™ community team. You will be responsible for leading, planning, organizing, and executing events for the community, the Artisan Club, brokers and prospective buyers, and Cotino Bay Beach, Dining and Shops. This role acts as the primary point of contact for private event clients, partners, vendors and service providers through the event planning process and onsite event experience. 

The Event Sales & Services Manager engages with sales, residents, club members and guests who are interested in hosting private events across Cotino. A high level of guest service is expected, as is a collaboration, organization, communication and the ability to juggle multiple tasks.

This on-site role based in Palm Desert, CA will report to the Manager of Events & Entertainment.

Responsibilities:

o   This position is responsible for the planning, organization, and execution of Disney-produced and private events for Cotino community, Artisan Club and Cotino Bay Beach, Dining and Shops, and will provide support for sales events for brokers and potential homeowners as needed.

o   Manage all stages of event cycle including inquiries, create proposals, host site visits, complete contracts and Banquet Event Orders, plan logistics with vendors and partners, and serve as point of contact at event.

o   Provide mentorship and guidance to the Event Coordinator in their day-to-day responsibilities and provide support where needed.

o   Demonstrated strong Guest Service skills. Ability to consistently seek out innovative ways to surprise and delight clients and guests and drive repeat business.

o   Present ideas, expectations and accurate information in a concise, well-organized manner.

o   Ability to build and maintain strong relationships with clients, partners and vendors, with the skill to utilize resources and influence partners to provide client solutions.

o   Creative problem solver able to service groups with high level of complexity.

o   Ability to work with technology to manage function space, event orders, invitations, RSVPs, event setup diagrams etc.

o   Ensure guest-facing event environments reflect Disney-quality presentation, storytelling standards, and brand expectations.

o   Support alignment between event operations and sales priorities to ensure activations support business objectives.

o   Support budget tracking, invoice coordination, operational recaps, post-event reviews, and continuous improvement follow-up.

o   Collaborate with Sales leadership to support event execution, including event content, frequency, and refinements, and attend sales meetings as appropriate to discuss event feedback.

o   Understanding of food and beverage, production and event elements.

o   Excellent planning skills that enable managing multiple projects with varying priorities and deadlines.

o   Flexibility in scheduling is critical; events and planning activities may take place seven days a week and at non-traditional business hours. 

Basic Qualifications:

o   Experience working in an event, production, entertainment, or a catering planning environment

o   Minimum of 2 years management experience in a hospitality environment

o   Demonstrated strong Guest service skills

o   Demonstrate verbal and written communication skills, as well as telephone etiquette skills

o   Ability to develop and maintain a positive working relationship with cast members, clients, and operating areas

o   Ability to collaborate with others to move the operation forward to the next level of excellence

o   Proficiency in basic computer functions necessary to operate in a Windows environment and event support technologies

o   Demonstrated strong organizational skills with attention to detail

o   Flexibility with work schedule, including weekends and holidays

Preferred Qualifications:  

o   Experience working at a club, luxury property, or hotel in a leadership capacity

o   Willingness to learn new applications and lines of businesses as necessary

o   Demonstrated ability to work independently

o   Multi-lingual

o   Current or former work experience with The Walt Disney Company

o   Project Management experience

Required Education:

o   High school diploma or equivalent

Preferred Education:

o   Bachelor's degree or equivalent

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

PAY TRANSPARENCY

The hiring range for this position is $76,800.00-$102,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Storyliving by Disney Club, Inc., which is part of a business we call Disney Signature Experiences.

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Storyliving by Disney Club, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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