Quality Assurance Analyst, Consumer Products

Job ID 10107871 Location Ho Chi Minh City, Vietnam Business Disney Experiences Date posted May 29, 2025

Apply Now

Job Summary:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

The Quality Assurance (QA) Analyst is responsible for ensuring production of merchandise meets the established standards of Disney quality including reliability, usability, integrity and performance. The Analyst manages product quality and carries out trouble shooting with suppliers, collaborates with internal project partner and provides technical support to resolve quality issues occurred. The QA Analyst assists and supports the company’s direction in managing suppliers to continuous improvement of Disney quality standards, validation process and verification activities while meeting local, state and federal regulatory requirements.

Responsibilities:

Conducts technical audit and identify QC process issue at factory as needed, help supplier to work on the improvement to mitigate quality risk in production aiming to secure on-time delivery and high-quality standard to protect Disney brand.
Drives supplier to work on root cause analysis and corrective action; develop, recommend and monitor correction and preventive action in regards to production quality improvement. Review and validate the implementation throughout issue closure.
Conducts and carries out onsite inspection for finished products to ensure production quality meets Disney standards.
Manage a 3rd party consultant to perform quality assurance inspection for Disney product, monitor and leverage 3rd party consultant’s service to best manage the gating of product’s quality from Disney suppliers.
Provides update and reporting out of supplier quality issue and communicate outcome of quality activities to QA manager and project stakeholders.
Analyze quality data to identify areas for improvement in factory quality management system.
Supports leadership to manage the deliverables of the development of short and long-term quality strategies for managed suppliers, setting priorities, objectives, and action plans to mitigate risk with measurable accountability.
Provides quality training to factory for continuous manufacturing process optimization and quality management system improvement.
Co-works closely with internal and external partners for quality communication and problem solving, host meeting with cross function teams and build up strong relationships and mutual trust at work.
Engages from early design review through sample development from manufacturability perspective, provide QC inputs, suggestions and solutions to internal and external teams to mitigate quality risk in mass production.
Travels domestically and internationally to our managed suppliers for quality management tasks.
Participates in QA program and/or quality improvement initiatives to reduce finished product rejects/complaints, support management team to achieve supplier quality performance targets and quality improvement goals.

Core Skills:

Reports out and consults with Manager, QA to make appropriate recommendations and set timetable for improvement and corrections for suppliers.
Solid knowledge of production process and quality control system at factory
Attention to details and good data analysis skill
Establishes and nurtures critical internal and external partnerships and alliances.
Possess strong quality assurance methodology, problem solving and decision making skills
Communication proficiency and organized reporting ability
Acts with good business acumen and integrity
Holds self-accountable to high performance standards
Learns from personal and organizational experiences
Collaborates and support internal team as needed to accomplish assigned tasks/projects

Requirements:

Minimum of 5 years of related experience
Bachelor’s Degree or equivalent experience/education combination
Consumer product or industry-specific experience
Prior experience in multinational environment is a plus
Proficient in English and Vietnamese
Strong computer skills including Microsoft Office and databases
Knowledge of tools, concepts and methodologies of QA
Knowledge of relevant regulatory requirements globally

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Apply Now

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney (Vietnam) Company, which is part of a business we call Disney Experiences.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location APAC

For over 70 years, The Walt Disney Company has been entertaining consumers in Asia Pacific – and enriching people’s lives. Today’s consumer can discover new branded experiences in many ways and in many markets across the APAC region.