At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire! Working in Custodial Third shift at our Disneyland Resort Hotels, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment!  

At the Disneyland® Resort, the third shift Hotel Custodial team member is responsible for maintaining cleanliness and sanitation throughout the property during overnight hours. This role ensures guest areas, public spaces, and back-of-house areas meet hotel standards for safety and appearance.

Responsabilidades:

• Assist with room cleaning and turndown request, if any
• Including making beds of all types but not limited to day beds, sofa beds, murphy beds, rollaway beds, and cribs.
• Cleaning bathrooms
• Dusting and sanitize all furniture including the telephone, television, alarm clock, remote control, etc..
• Changing bedding (sheets, mattress pads, duvets, and top sheets, pillowcases and shams, etc.)
• Vacuuming carpets and hard surface flooring, to include underneath the bed/furniture, closets, reports “spots” from carpet
• Cleaning windows, walls, mirrors, baseboard, etc.
• Cleaning patio/balconies, floors, furniture
• Folding towels
• Replacing amenities in the Guest rooms, including blanket bag and refilling all bulk amenity dispensers Changing shower liner and curtains when stained or upon the guest check out.
• Clean Glass Showers
• If the Guest uses any of the following: portable crib, rollaway, coffee makers, clothes hangers, ironing board or refrigerators; these items are to be returned to their proper storage places in Guest ready status
• Change the ironing board covers when needed
• Assure dishware, glasses and mugs are replaced as needed when servicing the rooms. The coffee maker/filter is to be cleaned and disinfected each check out
• Handles special cleaning projects (i.e., shampooing carpets, scrubbing and re-coating hard surfaces, cleaning windows, high dusting, deep cleaning/special projects, etc.)
• Delivers amenities (refrigerators, microwaves, etc.) when requested by Guests
• Utilizing an electronic device for submitting service orders, updating task sheets, to be used as a communication piece, etc.
• Turndown the bed
• Receives (via HotSOS) and responds to Guest requests. Items that are requested are: refrigerators, coffee makers, rollaway beds, amenities, pillows and blankets, bed board, etc.
• Delivers water bottles to rooms and suites
• Picks up Guest clothes to be dry cleaned and prepares the clothing to be cleaned
• Returns dry-cleaning to the Guest rooms in the evening

Experiencia laboral requerida:

• You must be at least 18 years of age to be considered for this role
• Respond promptly and professionally to guest requests during overnight hours, ensuring a positive experience
• Maintain a courteous and helpful attitude when interacting with guests in public areas
• Provide accurate information about hotel amenities and services when asked
• Handle guest concerns or complaints with empathy and escalate to the appropriate department if necessary
• Ensure that all cleaning activities are performed discreetly and without disrupting guests
• Uphold the hotel’s standards for hospitality and service excellence at all times
• Delivers amenities (refrigerators, microwaves, etc.) when requested by Guests

Experiencia deseada:

• Previous custodial or housekeeping experience preferred
• Ability to work independently and manage time effectively
• Comfortable working overnight hours and weekends/holidays
• Physical ability to lift up to 50 lbs, stand, bend, and walk for extended periods
• Knowledge of cleaning chemicals and safety procedures

Información adicional:

SCHEDULE AVAILABILITY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 9:00pm while some may end as late as 7:00am or 8:00am. Please note that the principles of seniority are used to schedule all roles. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires.

SUBMITTING YOUR APPLICATION
After clicking “Apply Now” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

KEYWORD: DLR Casting, dlrcasting

The pay rate for this role in California is $23.50 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.