Job Requirements

For nearly two decades, Adventures by Disney has been a leading travel brand, offering over 40 guided-group adventures across land, river, and expedition cruises. Disney-trained Adventure Guides ensure hassle-free vacations with masterful storytelling, in-depth knowledge, and attention to detail, fostering lasting connections with each destination. The heart of every Adventures by Disney vacation lies in the authenticity, immersion in cultures, insider access, and curated activities.

As a Trip Operations Specialist - Private Jet for Adventures & Expeditions, you will be a key member of the Private Jet Operations team, supporting the successful execution of National Geographic Expeditions and Adventures by Disney Private Jet programs. You will oversee the operational and financial performance of an assigned portfolio of departures and serve as a critical partner in delivering exceptional Guest experiences, operational excellence, and financial stewardship across a portfolio of premium travel experiences. This role collaborates closely with internal partners, Expedition Staff, and global suppliers to support the execution of world-class journeys that reflect the quality and standards of both brands.

The Manager, Trip Operations-Private Jet will report to the Manager, Trip Operations-Private Jet and sits in Celebration, FL.

Responsibilities:

·       Work independently in support of the day-to-day operational execution of assigned Private Jet programs, helping to ensure seamless logistics and adherence to brand standards.

·       Partner with in-country operators and suppliers to coordinate trip logistics, communicate operational requirements, mitigate risks, and implement contingency plans to ensure safe, seamless program execution.

·       Manage program budgets, review and reconcile invoices, monitor expenses, and complete post-program financial reconciliations to support profitability goals.

·       Monitor Guest feedback and operational results to identify trends and recommend enhancements that improve future departures and overall program quality.

·       Maintain and review operational, financial, legal, training, and Guest-facing documentation, ensuring accuracy, consistency, and compliance with company standards.

·       Support and coach on-trip staff and new team members while reinforcing operating procedures, service expectations, safety requirements, and brand standards.

·       Partner with internal teams, including Trip Services and Contact Center, to execute operational requirements, manage inventory, support Guest needs, and ensure departure readiness.

·       Review and maintain Guest communications and program materials, ensuring accuracy and alignment with brand standards and operational requirements.

·       Monitor and reinforce compliance with travel, entertainment, financial, operational, ethical, and brand guidelines for Expedition Staff, suppliers, and operational partners.

·       Provide 24/7 operational support during departures, partnering with Expedition Staff and suppliers across multiple time zones to resolve issues and ensure seamless trip execution.

·       Support departmental projects, process improvements, business initiatives, and other responsibilities as assigned, while fostering an inclusive and collaborative team environment.

Required Qualifications:

·       3+ years of experience in travel operations, hospitality operations, aviation, tourism, destination management, event management, or a comparable operational environment.

·       Experience in operations, logistics, or project management, preferably within the travel or hospitality industry. International group travel operations, private jet, and luxury travel experience strongly preferred.

·       Self-starter with the ability to work effectively in a fast-paced, ever-changing environment while maintaining a positive, professional approach and commitment to delivering exceptional products and services.

·       Demonstrated experience coordinating complex logistics and executing operational plans with a high degree of accuracy and attention to detail.

·       Proven planning and project management skills, including the ability to manage multiple high-priority projects simultaneously, meet deadlines, and deliver results with minimal supervision.

·       International and domestic destination knowledge and travel experience.

·       Ability to manage complex budgets and financial tracking; advanced proficiency in Microsoft Excel preferred.

·       Strong interpersonal, collaboration, and negotiation skills, with the ability to build and maintain effective partnerships with internal stakeholders and external suppliers.

·       Excellent verbal and written communication skills, including the ability to effectively communicate with global suppliers whose first language may not be English. Foreign language skills are a plus.

·       Ability to anticipate and identify problems, determine root causes, and develop creative solutions to complex operational challenges.

·       Knowledge of the travel and hospitality industry and the ability to navigate a large corporate environment and associated processes.

·       Strong organizational and administrative skills, with exceptional attention to detail and accuracy.

·       Experience with Microsoft Word, Excel, PowerPoint, and common internet-based applications. Experience with QuickBase or other CRM software is a plus.

·       Travel may be required for this role.

·       Possess a valid Passport.

Preferred Qualifications:

·      2+ years of experience within the travel industry, including domestic and international travel operations, hospitality, tourism, or destination management.

·      Knowledge of Adventures by Disney and National Geographic Expeditions products, operations, and business model.



Required Education:

·       Bachelor's degree in Hospitality, Tourism, Business Administration, Travel Operations, or a related field, or equivalent combination of education and experience.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

PAY TRANSPARENCY

The hiring range for this position in Celebration, FL is $84,200.00-$112,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Adventures by Disney ABD, LLC, which is part of a business we call Adventures by Disney.

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Adventures by Disney ABD, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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