Analyst, Workforce Planning
Detalles del empleo:
Job Requirements
At Hong Kong Disneyland Resort, the Analyst, Workforce Planning plays a key role in ensuring our frontline operations are supported by the right workforce strategies to deliver exceptional Guest and Cast experiences. This position is responsible for workforce forecasting, labor planning, workload modeling, and operational analysis that drive informed business decisions across one or more Lines of Business. The role partners closely with Operations, Finance, Human Resources, and other stakeholders to optimize labor resources while supporting business objectives and operational excellence.
Responsibilities
- Develop and maintain labor forecasts, workforce plans, and staffing models to support operational and business needs.
- Perform workload, labor hour, headcount, and KPI analyses to monitor labor spending and identify optimization opportunities.
- Support strategic workforce planning processes, including Long-Term Planning, Annual Operating Plan, monthly forecasts, budgeting, and actual reporting.
- Lead workforce-related projects involving workload studies, field data collection, operational efficiency initiatives, and workforce analytics.
- Build analytical models and data visualizations to generate actionable insights and support business decision-making.
- Collaborate with scheduling teams to provide labor projections and ensure workforce plans align with operational requirements.
- Monitor staffing levels and workforce mix, providing hiring forecasts and recommendations to support timely recruitment planning.
- Partner with cross-functional teams including Finance, HR, Industrial Engineering, Revenue Management & Analytics, and Operations to address business challenges and improve workforce effectiveness.
- Support labor planning for new business initiatives, special events, seasonal offerings, and operational changes.
Requirements
- Bachelor's degree in Operations Research, Statistics, Human Resources, Business Management, or related disciplines.
- Minimum 3 years of experience in resource planning, or business analysis.
- Experience supporting operational environments and workforce management functions is preferred.
- Strong analytical, quantitative, and problem-solving skills with the ability to translate data into business insights.
- Excellent communication and interpersonal skills, with the ability to work effectively across diverse stakeholder groups.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Access.
- Knowledge of SAP or other financial systems is preferred.
- Understanding of Hong Kong Employment Ordinance and workforce planning principles.
- Fluent in both written and spoken English and Chinese.
HKProfessional
Disclaimer
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.
To learn more about Disney's guidelines on the use of AI for candidates, click here.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Having technical issues? View the FAQs for help.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Empleos relacionados
ABOUT HONG KONG DISNEYLAND
Contenidos relacionados
-
Oportunidades profesionales Historias de empleados Disney Cruise Line cast delivers magic in The Bahamas -
Estudiantes y Graduados Recientes Disney International Programs
-
Historias de empleados From Shore to Sea: Simon, Manager, Fleet Operations Training
-
Oportunidades profesionales Desarrollo profesional Diversidad, equidad e inclusión Cultura y valores Historias de empleados Estudiantes y Graduados Recientes Podcast Life at Disney | Construyendo tu carrera: Aprendizajes de ex pasantes globales
-
Desarrollo profesional Historias de empleados Disney Cruise Line’s leadership team in The Bahamas on growth, building careers, and making magic
-
Historias de empleados Celebrating Tonie Rose, first woman at Disney Cruise Line to lead a pool deck crew
-
Cultura y valores Historias de empleados Conocé la cultura vibrante de The Walt Disney Company en América Latina.
-
Historias de empleados Trabajo e innovación Prácticas y aprendizajes en México: esto es lo que necesitas saber
-
Desarrollo profesional Tres razones por las que tantas personas inician sus carreras en Disney
-
Desarrollo profesional Impulsando el crecimiento profesional culinario en Disneyland Resort
-
About
Hong Kong Disneyland Resort touches the hearts of millions of visitors every year by bringing immersive storytelling to life. We are proud to call Hong Kong home and are dedicated to supporting our city as a leading tourist destination in the world.
Obtén más información -
Community
Disney is committed to providing comfort, happiness, and inspiration to kids and families around the globe. Hong Kong Disneyland Resort has been committed to help building a stronger community. We believe the power of Disney magic can make a positive difference to our community. We partner with community leaders and non-profit organizations to understand the social needs and create impactful initiatives that support families in getting through life challenges, and promote quality moments of togetherness or help people dream big.
Obtén más información -
Environment
Our commitment: Hong Kong Disneyland Resort embraced an environmental approach from the project’s design stage, and our dedication to environmental protection extends to our daily operations. We firmly believe that demonstrating respect for the environment is an integral aspect of conducting our business at the resort.
Obtén más información -
Press Releases
Voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut.
Obtén más información
Registrarse para recibir alertas de trabajo
Entérese de las últimas ofertas de trabajo a medida que se publiquen.
Stay Connected
Be the first to know about new career opportunities!
Opt-In to receive Hong Kong Disneyland emails
COMPARTIR
Los enlaces se abren en pestañas nuevas.