Food & Beverage Guest Experience Manager (Cotino™)

ジョブID 10116201 勤務地を選択 Rancho Mirage, カリフォルニア州, アメリカ合衆国 / Palm Desert, カリフォルニア州, アメリカ合衆国 企業名 Disney Experiences 掲載日 Jul. 07, 2025

今すぐ応募

仕事内容:

As an Artisan Club Food & Beverage Guest Experience Manager, you will be part of the Cotino™, A Storyliving by Disney™ community team. This team is focused on delivering exceptional Disney experiences for our private club members and guests. Our Food & Beverage Managers are committed to ensuring that our Cast Members feel safe, welcomed, and supported to deliver incredible and uncompromising Guest experiences. You will lead and support employees while equipping them with the knowledge and resources needed to perform their functions in a variety of service styles. You will oversee and orchestrate all aspects of the day-to-day operation, leading hourly employees and managing ongoing logistics, all while making informed decisions that will lead to personalized experiences for our members, taking into account the overarching goals of the business including service excellence and financial targets. These responsibilities span all aspects of Food & Beverage including a full-service restaurant, beach bar, beach service, and other areas of catering.

This role will be onsite at Cotino™, A Storyliving by Disney™ community in Rancho Mirage, California and will report to the Artisan Club Operations Director.

Responsibilities:

Demonstrate a passion for food & beverage service with an ability to exude genuine hospitality for a dynamic Guest audience that consists predominantly of individuals with a high level of repeat visitation
Provide daily leadership to Cast Members by reward and recognition, coaching, counseling, discipline and training and development
Mentor and develop team through development plans for future management
Observe working conditions to ensure adherence to Guest service standards, compliance standards and food safety/sanitation guidelines, seeking out opportunities for improvement
Lead by example to provide a positive work environment for the overall Food & Beverage team
Work with partners to adapt and evolve operations to ensure efficient and seamless Guest and Cast experiences
Ensure Cast are current and compliant with all required training and certifications
Continue to look for ways to enhance the profitability of operations
Complete daily administrative paperwork and prepares operational reports as requested
Utilize systems and tools to achieve financial targets (Labor, Food Cost, Revenue)
Maintain appropriate staffing levels and schedules for a varied and diversified operation
Exhibit an understanding of the unique components that are inherent in a private club environment, managing the distinct relationships that are built as a result of ongoing repeat visitation, while setting appropriate expectations and levels of accountability amongst the team
Exhibit flexibility and knowledge of varied service styles, including event planning and execution
Support decisions to accomplish financial goals

Basic Qualifications:

Minimum of 2 years of leadership experience overseeing a food & beverage operation with direct reports
Minimum of 2 years of relevant work experience in the hospitality business, preferably fine dining
Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost)
Receptiveness to lead a team independently in an operation with multiple line of business components including Food & Beverage, Recreation and Concierge-style Guest Service
Innate creativity to seek solutions, while also anticipating opportunities
Ease incorporating and promoting change
Dedicated desire to motivate and mentor employees, with the ability to navigate and lead amidst constant change
Commitment to diversity, encouraging an inclusive work environment that supports workforce diversity and diverse perspectives
Proven excellent verbal and written communication skills
Ability to listen effectively and communicate verbally and in written form
Possess excellent interpersonal and organizational skills
Proven strong Guest Service orientation
Basic understanding of food sanitation
Available to commit to work any day of the week during any shift including weekends, nights and holidays
Valid CA Driver's License in good standing

Preferred Qualifications:

Knowledge of wine and spirits, including proficiency in wine and food pairings, cocktail creation, and industry trends
Experience working in a luxury resort or private club environment
Multi-lingual

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor's degree in Club, Restaurant, Hospitality Management or equivalent field experience

Our Benefits:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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The hiring range for this position in Rancho Mirage, CA is $64,300 to $86,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

今すぐ応募

Disney Experiencesについて:

Disney Experiencesは、テーマパーク、リゾート、クルーズ船、ユニークなバケーション体験、製品などを通じて、ディズニーのストーリーとフランチャイズの魔法を世界中に届けています。ディズニーは、米国、欧州、アジアの6つのリゾート、トップレーティングのクルーズライン、人気のバケーションオーナーシッププログラム、受賞歴のあるガイド付きファミリーアドベンチャービジネスを有し、旅行業界でひときわ輝いています。さらに、ディズニーのグローバルコンシューマー製品事業には、世界をリードするライセンスビジネス、世界最大の子ども向け出版ブランド、あらゆるプラットフォームのゲームにおける世界有数のライセンシング、世界中のロケーションおよびオンラインのディズニーストアがあります。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションはStoryliving by Disney Club, Inc.という事業部門の一つであるDisney Experiencesでのお仕事です。

Storyliving by Disney Club, Inc. は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

求人応募における障害者への配慮

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

技術的な問題がある場合は、「よくあるご質問」をご覧ください。

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