Job Requirements

“Welcome Home!" Disney Vacation Club, a leader in vacation ownership, debuted in 1991 with a flexible, vacation points-based system rather than the traditional fixed-week timeshare model. Today, Disney Vacation Club has more than 250,000 member families, from all 50 states and approximately 100 countries, who have discovered the joys of membership.

As a Disney Vacation Club Preview Assistant, you will provide exceptional service to all Members and Guests while extending operational support to site Sales Leaders and onsite Teams. You will collaborate with and support the Operations Leadership, Sales, and Advanced Sales Team in supporting the Cast. A typical day could include, but not be limited to, assisting with set up and breakdown for sales/member events, maintaining food and beverage stock backstage and onstage, coordinating collateral inventory, and supplies inventory management. You will work indoors and outdoors in multiple weather conditions, including extreme temperatures and high humidity.

You will report to the Sales Experience Manager.

This is a Full-Time role.

Responsibilities/You Will:

• Oversee supply orders and conduct physical inventory counts of materials or supplies in stock, and process purchasing orders to ensure adequate stock levels
• Open and close various model rooms, including Island rooms and Hoku Hideaway, to maintain a welcoming environment for guests
• Conduct routine inspections of model rooms to ensure compliance with safety and cleanliness standards
• Sanitize equipment and supplies according to company-approved Personal Protective Equipment (PPE) guidelines to maintain health and safety standards
• Retrieve packages and shipments from the resort’s loading dock, ensuring timely access to materials needed for the operation
• Manage the set-up and break down of equipment during daily events
• Assist with guest check-in while providing exceptional service during daily events to enhance the guest experience
• Gather and organize all necessary materials and supplies for daily events, including seating arrangements, decorations, beverage cart, and equipment

• Set up daily event spaces, including assembly of any equipment and furniture needed for the event according to the specified layout, ensuring that all items are in place before the start of the event
• Ensure all technology is functioning properly, including microphones, projectors, and sound systems
• Dismantle and pack away all equipment, furniture, and decorations at event conclusion while
• Clean the daily event spaces, including vacuuming, dusting, sanitizing surfaces, and responsibly disposing of any waste or leftover materials to restore the area to its original condition
• Engage in regular communication and support with team members throughout the event process to create clear expectations in a collaborative environment

PHYSICAL REQUIREMENTS:

• Moving, lifting, carrying, pushing, pulling, and handling objects weighing up to 50 pounds without assistance
• Consistently standing, sitting, or walking for extended periods

Basic Qualifications/You Have:

• 1+ years of customer service experience, preferably customer-facing
• Strong verbal and written communication skills across in-person, phone, and email interactions
• Exceptional organizational skills with keen attention to detail
• Ability to collaborate effectively with cross-functional teams to improve Guest experiences
• Strong problem-solving skills with the ability to work independently in the absence of leadership
• Adaptability to switch between tasks or priorities seamlessly in a fast-paced environment
• Able to lift, carry, and move items that are up to 50 pounds
• Ability to walk and stand for up to 8 hours per day
• Full availability for any shift, seven (7) days per week, including evenings, weekends, and holidays

Education:

• High school degree or equivalent

Additional Information:

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

PAY TRANSPARENCY

The pay rate for this role in Kapolei, HI is $22.90 to $32.89 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

This position is with Disney Vacation Development, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

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Disney Vacation Development, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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