Senior Salesforce Administrator

ジョブID 10118716 勤務地を選択 サンアントニオ, テキサス州, アメリカ合衆国 / サンタモニカ, カリフォルニア州, アメリカ合衆国 / サンフランシスコ, カリフォルニア州, アメリカ合衆国 / ニューヨーク, ニューヨーク州, アメリカ合衆国 企業名 Disney Direct to Consumer 掲載日 Sep. 02, 2025

今すぐ応募

仕事内容:

This is not a remote role. You must be local or willing to relocate to one of the locations.

Direct To Consumer (DTC) offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s Direct-to-Consumer (DTC) experience through strategic hard work and determination.

Job Summary:

The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Administrator. In this role, you will support VX’s Salesforce platform through development of system capabilities, product implementation, and administrative maintenance of the Salesforce platform and integrations. The ideal candidate has a deep understanding of Salesforce’s features, capabilities, administrative functions, and best practices, as well as a passion for solving business challenges through innovative solutions.

In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives.

The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you!

What You'll Do:

Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service.
Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes system administration and integration support utilizing APEX coding and administrative keystrokes.
Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options
Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and conducts ongoing testing and validation to ensure the stability of the VX applications
User access control - oversee and support business in managing over 6K internal users, ensuring compliance with business requirements and regulations
Coordinate with Salesforce Proactive Monitoring and Signature Success to ensure system scalability and functionality, including performance in key streaming events
Maintain database for integrity and accuracy, including cleansing and duplicate record management, performing weekly and monthly data loads, updating role hierarchy, account assignments, and more
Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates

What You'll Need:

Must have 5+ years hands-on Salesforce Administration experience
Track record of building high-quality software and innovative features
Direct experience with implementing technology transformation initiatives
Create and modify database tables, metadata, front end user interface, automation technology
Salesforce APEX programming language and Java, execute SOQL and SOSL queries
Configure analytics, help site personalization, omni-channel routing, approval processes
Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps)
Salesforce Administrator Certification
Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given timeframes for projects
Ability to prioritize based on analysis of data trends, business priorities, and legal compliance
Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders
Excellent problem-solving and analytical skills
Flexibility to work night and weekends, as needed
Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus.

Nice-To-Haves:

2+ years building on Salesforce platform
1+ years designing on MuleSoft
Experience with Salesforce integrations and APIs
Additional Salesforce certifications - Advanced Administrator, Platform App Builder, Service Cloud Consultant
Prior experience with supporting NICE CXOne Platform
Streaming media industry or other subscription-based service experience
Experience with global and remote teams

#DISNEYTECH

The hiring range for this position in Los Angeles, CA is $114,900-$154,100 per year and in San Antonio, TX is $109,400.00-$146,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

今すぐ応募

Disney Direct to Consumerについて:

Disney’s Direct to Consumerチームは、Disney Entertainment内のHuluとDisney+のストリーミング事業を統括し、The Walt Disney Companyのクラス最高のストーリーテリングを世界中のファンや家族に届けています。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションはHulu, LLCという事業部門の一つであるDisney Direct to Consumerでのお仕事です。

Hulu, LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

求人応募における障害者への配慮

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

技術的な問題がある場合は、「よくあるご質問」をご覧ください。

採用プロセス

あなたのストーリーはどこから始まりますか？

Disney CareersやLife at Disneyブログを探索し、ウォルト・ディズニー・カンパニーで待っている素晴らしい機会について学びましょう。
ストーリーに参加する

探索できるさまざまなブランドやビジネスがあります。自分に合った機会を見つけたら、次のステップとして応募を完了させましょう。
次の章

応募が完了すると、候補者ダッシュボードへのアクセス方法が記載されたメールが届きます。ログインIDを作成し、ダッシュボードを頻繁にチェックして、応募の進捗状況を確認するようにしてください。