Culinary Director
BENEFITS AND PERKS
Hong Kong Disneyland offers extensive benefits and perks to our cast members.
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FRONTLINE TRANSPORTATION SUBSIDYThe Disney Commuter Assistance Program helps Disney employees and cast members find commuter resources, options, and incentives.
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FRONTLINE DUTY MEAL SUBSIDY -
OVERTIME & OVERNIGHT SHIFT PREMIUM -
FULL-TIME YEAR-END DISCRETIONARY BONUS -
CAST MEMBER DISCOUNTS (MERCHANDISE, FOOD & BEVERAGE, HOTELS)Discounts are available at select hotels, dining, merchandise and recreation locations.
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COMPLIMENTARY PARK ADMISSIONComplimentary theme park admission for full-time and part-time positions after two weeks of employment
"Working in the most magical place is so much fun!"
Timmy, Merchandise Host
Descrição do cargo:
THE POSITION
They Culinary Director is responsible for the pre-opening and opening of new F&B format and locations, and ongoing daily culinary operation of the Hong Kong Disneyland Resort (HKDL). The Culinary Director role is one that requires a hands-on culinary approach, whilst managing a varied and important strategic planning and administration responsibility with key focuses in a magnitude of areas outlined below. He/she will act as interface with key partners during pro forma development, restaurant design, kitchen equipment selection, construction, menu concept, supply chain development, food sourcing strategy and more. The Director will be an active participant in the recruitment and training of a large group of cast members and provide them with strategic and operational leadership. He/she will provide vision, leadership and direction for achieving guest, cast and financial objectives, developing strategies that will ensure success in these areas and supporting Disney global initiatives and product development efforts. The Director will act as a leader, mentor and coach for the overall development of salaried and non-salaried cast members in the team. The successful candidate will be a passionate, committed champion of high quality and innovative food and service experiences.
KEY RESPONSIBILITIES
Leadership and Relationship Management
Clearly articulate and communicate the vision and objectives of Food & Beverage Operations to all Cast
Drive and maintain a friendly and sincere service culture through consistent performance coaching and implementation of management procedures
Develop and manage talent effectively through identifying training and development needs, coaching and developing appropriate measurable reward/incentive programs which recognize exceptional cast performance.
Ensure development plans are in place and executed for career growth at all levels
Interpret and utilize sales and service performance indicators to motivate and enhance the overall performance of the team
Develop strong partnerships & relationships with Food & Beverage support teams within Disney’s worldwide operations.
Leverage other Disney F&B support organizations to support successful HKDL restaurant operations
Strategic Business Planning and Execution
Undertake regular review of department processes to ensure effectiveness and efficiency
Ensure resources are balanced with seasonal and annual fluctuating business levels
Review ongoing opportunities for product and facility development being mindful of Operating Income requirements and communicating such with relevant Senior HKDL Executives
Clear focus on the product development side of the business with the ability to identify opportunities to enhance the guest experience and drive business results.
Financial Performance
Management of Food & Beverage Culinary Operations P&L
Monitor the financial performance for departmental, expenses and resultant Operating Income in order to meet financial expectations on a short and long term basis
Analyze performance and financial data to prioritize actions, driving resourcing decisions and capacity planning
Specialized Culinary Objectives and Key Accountabilities
ability to take concept menus, then create a comprehensive menu strategy for all restaurant locations whilst developing a project plan with milestones and timelines for the development of those menus.
Open and operate a test kitchen to develop recipes and operating processes for each location.
Work with the Sourcing and Procurement LOB to define recipe ingredients and identify local in market vendors. Record the documentation of those menus, cooking instructions, training and final food presentation.
Hire and train key culinary talent for all locations.
Develop training plans to download operating and creative intent for each menu.
Partner with and support Sourcing and Procurement on creative presentations, selection of disposables, chinaware, glassware, food displays, menu design and graphic presentations.
Partner with Food Finance to plan for and achieve financial pro forma objectives for food and food cost targets. Strategize the pre-opening and opening activities for the culinary team.
Provide leadership, technical training, creative direction, quality control, change management to the culinary team of the Resort after the opening for steady state operations.
Exceptional relationship building abilities as the interaction with other partners from key support lines of business to work and plan the Resort's seasonal events throughout the year.
Support the operating departments on the growing labor planning and support of the full time cast
Monitor the Operating Guidelines and reflect any changes that occur as the business and operational needs occur.
Play a key role in the support of the Director of F&B on special ad-hoc projects and segment related global initiatives.
QUALIFICATION AND REQUIREMENTS
15+ years of experience in the F&B industry, relevant theme park business or high volume, multiply outlet business.
Detailed understanding of a HACCP integrated operation.
Ability to work in a corporate environment that has matrix organizational structure.
Experience in F&B hotel management with exposure to all lines of businesses.
Extensive experience with project management and delivery deadlines.
Strong relationship building and management skills consistent with the extensive amount of personal interaction that will take place with Guests and Internal teams.
Solid negotiation, persuasion, communication, presentation and public speaking skills with high level of poise, creativity and innovation.
Fluent in English and ideally with conversational Cantonese or Mandarin
Sobre o Hong Kong Disneyland Resort:
O Hong Kong Disneyland Resort oferece experiências Disney inesquecíveis e culturalmente distintas a visitantes de todas as idades e origens. Repleto de suas estórias e seus personagens Disney favoritos, o Hong Kong Disneyland Resort oferece aos visitantes a oportunidade de explorar oito áreas diferenciadas que abrigam atrações e entretenimento premiados e exclusivos. Complete sua aventura com estadias nos luxuosos hotéis Disney do resort. A magia não termina na nossa porta. Como integrante dedicado da comunidade local que se preocupa profundamente com o bem-estar social, o Hong Kong Disneyland Resort espalha sua magia por meio de programas de serviços comunitários que ajudam famílias necessitadas, aumentam a criatividade entre crianças e famílias, incentivam a proteção do meio ambiente e inspiram uma vida mais saudável.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à HK International Theme Parks Limited, que é parte de um segmento de negócios que chamamos de Hong Kong Disneyland Resort.
ACOMODAÇÃO PARA PESSOAS COM NECESSIDADES ESPECIAIS PARA CANDIDATURAS A EMPREGO
The Walt Disney Company e suas afiliadas são empresas que oferecem oportunidades iguais de emprego e acolhem todos os candidatos a emprego, incluindo indivíduos com necessidades especiais. Se você tem uma necessidade especial e acredita que precisa de uma acomodação razoável para buscar uma vaga de emprego ou se candidatar a um cargo, envie um e-mail para HKDL.Candidate.Accommodations@Disney.com com sua solicitação. Este endereço de e-mail não se destina a consultas ou correspondências gerais de emprego. Responderemos apenas às solicitações relacionadas à acessibilidade do sistema de candidatura on-line devido a uma necessidade especial.
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About
Hong Kong Disneyland Resort touches the hearts of millions of visitors every year by bringing immersive storytelling to life. We are proud to call Hong Kong home and are dedicated to supporting our city as a leading tourist destination in the world.
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Community
Disney is committed to providing comfort, happiness, and inspiration to kids and families around the globe. Hong Kong Disneyland Resort has been committed to help building a stronger community. We believe the power of Disney magic can make a positive difference to our community. We partner with community leaders and non-profit organizations to understand the social needs and create impactful initiatives that support families in getting through life challenges, and promote quality moments of togetherness or help people dream big.
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Environment
Our commitment: Hong Kong Disneyland Resort embraced an environmental approach from the project’s design stage, and our dedication to environmental protection extends to our daily operations. We firmly believe that demonstrating respect for the environment is an integral aspect of conducting our business at the resort.
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