Job Requirements

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we think you’d love working here:

• Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Product Management is responsible for driving the overall user experience, feature strategies and concepts, and engagement paradigms for Disney Entertainment & ESPN's global portfolio of consumer-facing streaming and digital products – including Disney+, Hulu, ESPN, ABC, ABC News, Nat Geo, Marvel, and Star Wars.

Job Summary:

We are seeking a Senior Product Manager II to own the Involuntary Churn Prevention & Experimentation domain within our Commerce Product team. This role is responsible for protecting and recovering subscriber revenue across Disney+, Hulu, and ESPN+ — a portfolio serving tens of millions of global subscribers. You will define the strategy for minimizing payment-related churn, lead a rigorous experimentation program, and drive the product roadmap for recovery systems that directly impact subscriber retention and operating income. This is a high-visibility role that partners closely with Data Science, Engineering, Analytics, and external payment partners to solve complex problems at global scale.

Responsibilities:

• Strategic Leadership: Define and evangelize the global roadmap for involuntary churn prevention, aligning stakeholders across Data Science, Engineering, and Analytics with long-term retention goals.
• Independent Domain Management: Act as the end-to-end owner of complex recovery systems, including advanced ML models, global retry logic, and third-party integrations (e.g., Mastercard POP) across all regions.
• Advanced Experimentation: Lead a sophisticated experimentation program, prioritizing high-impact A/B tests and leveraging predictive modeling to deploy personalized intervention strategies.
• Executive Communication: Distill complex payment health metrics and churn drivers into clear, strategic updates for senior leadership, providing actionable recommendations to protect revenue.
• Cross-Functional Orchestration: Lead large-scale, cross-departmental initiatives to resolve systemic billing issues and optimize the "behind-the-scenes" customer experience.
• Industry Advocacy: Serve as the primary point of contact for global Payment Service Providers (PSPs) and Networks, influencing their product roadmaps to better support Disney’s unique scale and recovery needs.

Basic Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years of product management experience in payments, subscription commerce, or fintech, with increasing ownership of complex domains.
• Deep understanding of the global payments ecosystem — specifically recurring billing, card network rules, retry logic, and involuntary churn mitigation strategies.
• Experience designing and analyzing A/B tests with statistical rigor, including comfort with experimentation frameworks and significance testing.
• Demonstrated ability to operate independently, managing multiple high-priority workstreams without daily oversight.
• Proven experience influencing executive-level stakeholders and driving consensus across diverse, cross-functional and global teams.
• Strong analytical skills with hands-on proficiency in SQL; ability to use data to frame strategic decisions and justify architectural or investment tradeoffs.

Preferred Qualifications

• An advanced degree (MBA, Master's in Data Science, or equivalent) is a plus.
• Experience leading retention or payment recovery products for a large-scale digital subscription business (global streaming service) is a plus.
• Working knowledge of machine learning applications in the context of payment routing and churn propensity/predictive modeling.
• Experience managing complex third-party relationships with payment processors, card networks, or financial institutions.

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PAY TRANSPARENCY

The hiring range for this position in New York, NY is $165,600 to $222,000 per year, in San Francisco, CA is $173,100 to $232,100 per year and in Los Angeles, CA is $158,100 to $211,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Disney Entertainment & Sports LLC, which is part of a business we call Disney Entertainment and ESPN Product & Technology.

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Disney Entertainment & Sports LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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