HR Operations Specialist, GHRO EMEA (Fixed-Term Contract)
工作概要:
About the Role & Team
We’re looking for an HR Operations Specialist to join our Global HR Operations (GHRO) team on approximately 6‑month contract, expected to start in October 2026. GHRO team delivers strategic, high-quality HR services and support to employees, managers, and HR partners across the organisation.
As an HR Operations Specialist, you will deliver efficient, accurate, and employee-focused HR support across the full employee lifecycle. You’ll manage a high volume of queries and transactions, provide guidance aligned with local legislation and company policies, and help ensure a consistent and compliant HR experience across the region. You’ll also contribute to process improvements and support projects as the organisation evolves.
This role will be based in our Amsterdam office, 4 days a week, with either a Monday or Friday working from home.
Values
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
Key responsibilities
Respond to a high volume of HR queries across multiple channels (case system, email, chat, in person), covering topics such as leave, pay, onboarding, and offboarding
Interpret and apply HR policies and local legislation to provide accurate guidance to employees at all levels, including executives
Process HR transactions and maintain employee records, ensuring accuracy, data integrity, and compliance
Manage key processes such as leave of absence, payroll inputs, contract documentation, and benefits administration
Maintain and update documentation, including SOGs (Standard Operating Guides), and contribute to process improvements
Identify and handle Data Subject Requests (DSRs) in partnership with the Privacy team to support GDPR compliance
Collaborate with HR, Payroll, IT, Finance, and external providers to resolve queries and deliver seamless service
Deliver excellent customer service, handling sensitive information with professionalism and care
Support reporting, system activities (e.g. testing, issue resolution), and continuous improvement initiatives
Required Qualifications & Skills
Degree in a relevant field or equivalent HR Operations/Administration experience
Experience in HR Operations, Shared Services, or a customer-focused environment
Understanding of HR processes and ability to apply policies and local legislation
Experience using HR systems (e.g. Workday, SAP, SuccessFactors, ServiceNow) and Microsoft Office tools
Excellent attention to detail, organisation, and ability to manage multiple priorities
Strong problem-solving skills and a collaborative, stakeholder-focused approach
Comfortable working in a fast-paced, evolving environment
We welcome applicants from all backgrounds and experiences, and are committed to creating an inclusive environment where everyone can thrive.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
關於The Walt Disney Company (Corporate):
在 The Walt Disney Company (Corporate),你會看到公司強大品牌背後各業務如何融會交流,建構出全球最創新、影響深遠和備受尊崇的娛樂公司。作為企業團隊的一份子,你將會與推動策略以讓The Walt Disney Company穩佔娛樂界頂尖地位的世界精英領袖一同工作。與其他具有創新精神的思想家惺惺相惜,同時讓這個世界上最偉大的故事敍述家為全球各地千百萬家庭締造回憶。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 TWDC (Benelux) BV,其所屬的業務部門是 The Walt Disney Company (Corporate)。
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