Food & Beverage Guest Experience Manager (Cotino™)

工作 ID 10116201 地點兰乔米拉, 加利福尼亚州, 美國 / 棕榈沙漠, 加利福尼亚州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Jul. 07, 2025

申請

工作概要:

As an Artisan Club Food & Beverage Guest Experience Manager, you will be part of the Cotino™, A Storyliving by Disney™ community team. This team is focused on delivering exceptional Disney experiences for our private club members and guests. Our Food & Beverage Managers are committed to ensuring that our Cast Members feel safe, welcomed, and supported to deliver incredible and uncompromising Guest experiences. You will lead and support employees while equipping them with the knowledge and resources needed to perform their functions in a variety of service styles. You will oversee and orchestrate all aspects of the day-to-day operation, leading hourly employees and managing ongoing logistics, all while making informed decisions that will lead to personalized experiences for our members, taking into account the overarching goals of the business including service excellence and financial targets. These responsibilities span all aspects of Food & Beverage including a full-service restaurant, beach bar, beach service, and other areas of catering.

This role will be onsite at Cotino™, A Storyliving by Disney™ community in Rancho Mirage, California and will report to the Artisan Club Operations Director.

Responsibilities:

Demonstrate a passion for food & beverage service with an ability to exude genuine hospitality for a dynamic Guest audience that consists predominantly of individuals with a high level of repeat visitation
Provide daily leadership to Cast Members by reward and recognition, coaching, counseling, discipline and training and development
Mentor and develop team through development plans for future management
Observe working conditions to ensure adherence to Guest service standards, compliance standards and food safety/sanitation guidelines, seeking out opportunities for improvement
Lead by example to provide a positive work environment for the overall Food & Beverage team
Work with partners to adapt and evolve operations to ensure efficient and seamless Guest and Cast experiences
Ensure Cast are current and compliant with all required training and certifications
Continue to look for ways to enhance the profitability of operations
Complete daily administrative paperwork and prepares operational reports as requested
Utilize systems and tools to achieve financial targets (Labor, Food Cost, Revenue)
Maintain appropriate staffing levels and schedules for a varied and diversified operation
Exhibit an understanding of the unique components that are inherent in a private club environment, managing the distinct relationships that are built as a result of ongoing repeat visitation, while setting appropriate expectations and levels of accountability amongst the team
Exhibit flexibility and knowledge of varied service styles, including event planning and execution
Support decisions to accomplish financial goals

Basic Qualifications:

Minimum of 2 years of leadership experience overseeing a food & beverage operation with direct reports
Minimum of 2 years of relevant work experience in the hospitality business, preferably fine dining
Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost)
Receptiveness to lead a team independently in an operation with multiple line of business components including Food & Beverage, Recreation and Concierge-style Guest Service
Innate creativity to seek solutions, while also anticipating opportunities
Ease incorporating and promoting change
Dedicated desire to motivate and mentor employees, with the ability to navigate and lead amidst constant change
Commitment to diversity, encouraging an inclusive work environment that supports workforce diversity and diverse perspectives
Proven excellent verbal and written communication skills
Ability to listen effectively and communicate verbally and in written form
Possess excellent interpersonal and organizational skills
Proven strong Guest Service orientation
Basic understanding of food sanitation
Available to commit to work any day of the week during any shift including weekends, nights and holidays
Valid CA Driver's License in good standing

Preferred Qualifications:

Knowledge of wine and spirits, including proficiency in wine and food pairings, cocktail creation, and industry trends
Experience working in a luxury resort or private club environment
Multi-lingual

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor's degree in Club, Restaurant, Hospitality Management or equivalent field experience

Our Benefits:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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The hiring range for this position in Rancho Mirage, CA is $64,300 to $86,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Storyliving by Disney Club, Inc.，其所屬的業務部門是 Disney Experiences。

Storyliving by Disney Club, Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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