Sr. Technical Account Manager

工作 ID 10126443 地點纽约, 纽约州, 美國 有意工作的公司 Disney Direct to Consumer 日期已公佈 Aug. 07, 2025

申請

工作概要:

Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within the Disney Entertainment division, helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

Disney’s Technical Account Management (TAM) team within the Direct-to-Consumer (DTC) organization is composed of industry thought leaders and innovators collaborating with partners across Disney+, ESPN+, and Hulu. We serve as strategic allies, fostering strong, collaborative relationships that support Disney’s streaming product and technology initiatives worldwide. Our partnerships span leading mobile platforms, connected devices, consumer electronics, telecom operators (wireless, pay-tv, MVPDs), and a broad range of distribution channels, driving the success of Disney’s streaming services on a global scale.

What You Will Do

Reporting to the Director, Technical Account Management, we are seeking a Sr. Technical Account Manager (TAM) to join our team. The Sr. TAM oversees all technical aspects of Disney’s partnerships with distributors, collaborating closely with business development teams to onboard partners, promote product offerings, and develop platform features aligned with strategic distribution goals.

This role serves as a nexus between business, product, and technology, responsible for managing and cultivating technical relationships with Disney’s internal teams and external partners. The Sr. TAM serves as the primary liaison and main point of contact for distribution partners, leading integration efforts, conducting technical due diligence on new platforms, and shaping future roadmaps.

Given its broad regional and global scope, this role demands exceptional collaboration across multiple time zones with both partners and internal teams. The ideal candidate will be adept at working effectively with geographically dispersed groups and be open to occasional domestic and international travel. The primary focus will be on supporting regional TV (MVPD) and operator partners, including telco, broadband, and mobile service providers, ensuring strong partnerships and successful outcomes.

The ideal candidate will possess a deep passion for digital media and video streaming solutions, extensive experience leading complex cross-functional technology integrations, and familiarity with application development across diverse platforms. Equally important is a proven track record of building strong, positive relationships with external third parties and internal stakeholders—including product, technology, business, and executive leadership at Disney.

Responsibilities

Assist the TAM Director in managing daily relationships with third-party partners, ensuring the successful delivery of integrations and platform deployments.
Cultivate strong, positive relationships with global distribution partners to identify new capabilities, features, and requirements, providing actionable recommendations to internal business, product, and technology teams.
Effectively advocate for Disney’s DTC product and technology interests, educating partners and influencing their strategies.
Lead the identification of technical requirements and oversee integrations with key third-party distribution partners to ensure alignment with overall business objectives.
Collaborate with internal product and technology teams to identify challenges, blockers, and issues requiring resolution with third-party partners.
Work closely with legal, sales, and business development teams to facilitate distribution deals that advance Disney’s product, technology, and strategic goals.

Required Qualifications & Skills

Minimum of 5 years of experience in a technical account management or product management role.
Extensive experience leading complex end-to-end technology integrations for digital media and streaming video solutions, including live and VOD platforms.
In-depth knowledge of live and VOD streaming technology for OTT and Direct-to-Consumer services.
Strong understanding of streaming media consumer electronics (CE) devices and platforms such as web, mobile, connected devices, living room devices, and set-top boxes.
Proven track record working with third-party CE partners, middleware providers, SoC manufacturers, OEMs, and platform distribution partners.
Experience with video streaming technologies, including playback, encoding, packaging, DRM, CDN, and related systems.
Exceptional customer relationship and account management skills, with the ability to influence and advocate for Disney’s product and technology initiatives, while uncovering and evaluating implementation requirements for internal teams.
Excellent verbal, written, and interpersonal communication skills, capable of distilling complex technical concepts into clear business impacts and vice versa.
Strong attention to detail and analytical skills, with the ability to investigate challenging issues, develop solutions, and deliver strategic recommendations to product, technology, business, and executive stakeholders.
Skilled in identifying core business objectives and technical needs to drive successful launches and ongoing support for each distribution partner.
Willingness and ability to travel domestically and internationally if required.

Preferred Qualifications & Skills

Experience working with or alongside regional or local MVPDs, Pay TV/IPTV providers, or telecom companies is highly preferred.
Familiarity with Google Suite (Sheets, Slides, Docs, etc.) is a plus.

Required Education

Bachelor’s degree in engineering, computer science, or equivalent years of technical experience in product management, media, video streaming, or a related field.

Additional Information

This role is based out of the New York office Mondays through Thursdays with remote work permitted on Fridays.

The hiring range for this position in NY is $132,500.00 to $177,600.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Direct to Consumer:

Disney 的直接消費者團隊負責監督 Disney Entertainment 中的 Hulu 和 Disney+ 串流業務，協助將 The Walt Disney Company 一流的故事講述給世界各地的粉絲和家庭。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Streaming Services LLC，其所屬的業務部門是 Disney Direct to Consumer。

Disney Streaming Services LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

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