Job Requirements

Department Description:

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands, including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business, as well as other initiatives, including MyDisneyExperience and Hey, Disney! 

Team Description:

This role sits in the Disney Cruise Line Onboard Applications organization within Technology for Disney Experiences. It works closely with Product Management, SE, SREs, DBAs and Engineers from across the company.   

The Product Manager will report to the Manager, Technology – Onboard Applications. 

About The Role & Team: 

• The Onboard Guest Fulfillment Team is responsible for over 30 onboard applications that allow Crew Members to assist with the guest experience. This includes the property management system, point of sale, embarkation, onboard activities, door locks, dining and more. 
• This role will work specifically with the SPMS application but will need to have the ability to work across multiple teams 

**This is an estimated 30-month Project Hire position, with no guarantee of permanent placement.**

What You'll Do:  

Provides technical and functional support for Shipboard Property Management Systems (SPMS), ensuring reliable operation of onboard hotel, retail, guest services, inventory, and property management applications. Responsible for troubleshooting system issues, supporting users, maintaining data integrity, coordinating software updates, monitoring integrations with shipboard and shoreside systems, and collaborating with operational teams to optimize business processes and guest experience. Knowledge of end of day, end of voyage work efforts 

• This will be across various locations, ensuring adherence to project timelines and budgets. 
• Collaborate with stakeholders to gather requirements and design effective deployment strategies. 
• Manage and resolve incidents quickly in collaboration with stakeholders. 

System Sustainment: 

• Monitor the performance and reliability of the SPMS, implementing updates and enhancements as needed. 
• Provide technical support and troubleshooting for end-users to ensure minimal downtime and efficient operations. 

Training and Support: 

• Develop and deliver training programs for staff on the effective use of the SPMS. 
• Create user manuals and documentation to support ongoing training and system use. 

Collaboration and Communication: 

• Work closely with IT, Operations, offshore teams and other departments to align business objectives with technology solutions. 

Technical Requirements: 

• Experience: Proven experience with complex deployments in production environments. 
• Software Skills: 
• Familiarity with other Oracle products and systems (e.g., Oracle Hospitality Property Management System, Oracle Database Platform). 

Networking and Infrastructure: 

• Understanding of network architecture and protocols related to SPMS. 
• Knowledge with hardware components commonly used in SPMS environments (e.g., terminals, printers, card readers, signature pads) and configuration of peripheral devices.   
• Database Management: 
• Knowledge of SQL and experience with database management systems, particularly Oracle databases, for performing queries and data analysis. 
• Operating Systems: 
• Experience with Windows operating systems, including installation, configuration, and troubleshooting. 
• Experience with the .NET application platform and Microsoft IIS. 
• Security and Compliance: 
• Experience with security best practices for SPMS, including PCI compliance and data protection measures. 
• Integration Skills: 
• Experience with API integrations and middleware solutions. 

Required Qualifications & Skills: 

• Minimum 5 years of related work experience in Technical Product Management
• Experience with Shipboard Property Management Systems (SPMS) is a MUST
• RESTful API and microservices that fetches data from the PMS. 
• Creation of Jira stories, participated in SCRUM and story grooming
• Ability to manage technical teams
• Strong organizational skills with excellent communication, documentation, and stakeholder management abilities.
• Networking and Infrastructure: Understanding of network architecture and protocols related to SPMS. 
• Knowledge with hardware components commonly used in SPMS environments (e.g., terminals, printers, card readers, signature pads) and configuration of peripheral devices.   
• Experience with SQL / PLSQL and Postman

Preferred Qualifications: 

• Azdo 
• SQL / PLSQL 
• Postman 
• Crystal Reports (nice to have) 
• PMS Data Dictionary 
• RESTful API and microservices that fetches data from the PMS. 
• Knowledge of Public Cloud Technologies like AWS 
• Understanding of data pipeline challenges and solutions 
• Understanding of Agile technical practices, DevOps, and testing concepts (CI/CD, TDD) 
• Previous experience with JIRA, Smartsheet, or similar tools 
• Strong Organizational Skills  
• Ability to manage a room 
• Communication/Documentation 

Required Education: 

• Bachelor's or foreign equivalent Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience 

#TECHATDISNEY

PAY TRANSPARENCY

The hiring range for this position in Orlando, FL is $137,200 - $184,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

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Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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