Systems Associate, Disney Cruise Line

工作 ID 10132887 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Oct. 01, 2025

申請

工作概要:

Disney Cruise Line is a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community.

The Systems Associate for Disney Cruise Line is a key member of the Travel Operations Programs Team, responsible for managing the pre-voyage booking experience for Guests. In this role, you will ensure the accuracy of Entertainment and Hotel Operations inventory on the Guest website and maintain the seamless flow of data to onboard systems across the fleet. Leveraging advanced system permissions, you will perform yield management functions, handle booking exceptions, and make informed inventory adjustments. You will apply knowledge of DCL products, policies, and business rules to analyze reports, complete daily and weekly operational tasks, and meet service level standards. This role requires balancing competing priorities, managing deadlines, and providing dependable support to both shipboard and shoreside operations, all while contributing to an exceptional Guest experience.

The Systems Associate for Disney Cruise Line will report to a Manager, DCL Travel Operations and sits in Celebration, FL.

Responsibilities:

Serve as a liaison between Shipboard and Shoreside Operations, the Contact Center, and Embarkation Services, facilitating the exchange of information, clarifying requests, and ensuring alignment when addressing escalated issues. Provide support for hotel and entertainment offerings, including rotational dining inventory and Guest table assignments.
Utilize advanced system permissions and critical thinking skills to optimize rotational dining room seating, meeting system deadlines while ensuring compliance with company policies and operational requirements.
Review website booking errors prior to voyages, applying in-depth knowledge of Disney Cruise Line offerings, business rules, policies, and processes. Draft and maintain written communications to Guests regarding inquiries and critical issues, ensuring professionalism, policy adherence, and exemplary Guest service.
Act as the primary contact for internal Guest Service partners, analyzing inventory needs, executing system adjustments with high-level permissions, and delivering customized solutions using independent judgment and business expertise.
Execute time-sensitive processes, including dining assignments, logistical ordering, and distribution of critical information to business partners, balancing multiple priorities in a fast-paced environment.
Leverage multiple systems to manage inventory effectively, contributing to an annual revenue potential of $200M.
Apply technical expertise and sound judgment to analyze issues and resolve problems in straightforward situations.
Operate with guidance from the Travel Operations Manager while safeguarding Guest security through the careful handling of sensitive information. Demonstrate adaptability to leadership direction, foster collaboration, and maintain positive working relationships with cross-functional partners and team members.

Basic Qualifications:

3+ years of experience in a fast-paced customer service, operations, or related environment.
Proven ability to master complex systems, manage competing priorities, meet strict deadlines, and work independently with minimal supervision.
Strong critical thinking, problem-solving, and analytical skills with the ability to develop creative solutions that align with company policies and business rules.
Proficiency in Microsoft Office Suite (Word, Excel) with strong technical aptitude to learn new applications as needed.
Excellent organizational skills with exceptional attention to detail.
Strong written and verbal communication skills; adept at conflict resolution and managing sensitive situations.
Demonstrated ability to collaborate effectively with cross-functional partners and all levels of leadership while maintaining confidentiality.
Flexible availability, including nights, weekends, and holidays, as required.

Preferred Qualifications:

Experience in hospitality, merchandise, food and beverage operations, or comparable industries.
Background in reservation and dining systems, with the ability to manage complex booking processes.
Comprehensive knowledge of Disney Cruise Line (DCL) products, policies, and procedures.
Proficiency with Seaware and Disney reporting systems.

Required Education:

High School Diploma or equivalent.

Preferred Education:

Bachelor’s Degree in Hospitality, Business Administration or Business System fields or equivalent work experience.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Company, Limited，其所屬的業務部門是 Disney Experiences。

Magical Cruise Company, Limited 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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