Booking Advisor, F/M/NB Trilingual IT-FR-EN, Fixed-Term Contract
工作概要:
Togheter, let's create magic by making dreams come true.
At Disneyland Paris, our Operations teams are at the heart of the experience we create for Guests from around the world. Every day, they help deliver quality service and bring magic to life. Joining us means growing in an inclusive environment where everyone can express their talent and build a career path that reflects who you are.✨
Your environment: The Disneyland Paris Customer Relations Center (CRC) has over 450 employees dedicated to Sales and Customer Relations. Our team communicates in 7 different languages (French, English, Dutch, German, Spanish, Italian, and Portuguese) via phone, email, and social networks. We are currently looking for talent speaking Italian.
Your Contribution: As a Booking Advisor, you will embody Disney magic through various communication channels to support and enhance the experience of Disneyland Paris visitors. Your responsibilities will include:
- Identifying the needs of visitors and travel agents.
- Advising and informing them in Italian, French and/or English.
- Provide personalized sales solutions.
- You are interested in Customer Relations across different media (phone, email, social networks).
- You are a good listener and able to provide friendly solutions.
- You are motivated by sales goals.
- You are comfortable using multiple software programs and business tools simultaneously.
- Must have at least 2 years of experience in customer service, whether in a call center, travel agency, or hotel reception.
- Italian: C1/C2 Mandatory
- French: C1/C2 Mandatory
- English: C1/C2 Mandatory
- Telecommuting: Possible from Metropolitan France, up to a maximum of 10 days per month.
- Comprehensive training: An 11 to 13-week training course combining theory and practice is held in Val d'Europe prior to the start of the position.Full availability is required during the training period.
- Available positions: Fixed-term contract (from September 2026 to end of March 2027)
- Next integration dates: September 1st 2026
- Work schedule:
- Alternating between 31-hour weeks (3 days off) and 39-hour weeks (2 days off).
- Working hours: 9am to 7:45pm Monday to Friday, 9am to 6:00pm on Saturday. No work on Sunday.
- Compensation: Fixed + variable remuneration.
- Location: Situated at the gates of Disneyland Paris, the CRC is conveniently located at the Val d'Europe train station, a vibrant area 40 minutes east of Paris. Multicultural environment: Improve your language skills in a diverse workplace.
- Career growth: Plenty of opportunities for internal promotion and horizontal mobility.
- And many more benefits: Supplementary health insurance, recognition programs, exclusive events, parenting support, company concierge service, and more. Learn more here.
#DLPMVPJ
其他資訊:
Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.
The use of a device equipped with a keyboard is strongly recommended to facilitate exchanges.
Please include your most recent resume.
Position is Short Term
Application Deadline: July 20, 2026
關於Disneyland Paris:
Disneyland® Paris 是一間令夢想成真的公司。我們的演藝人員在台前幕後工作，發揮多種職業所長。他們的使命：在我們的 2 個主題公園和 7 間酒店以及 Disney Village 為每位客人提供難忘的 Disney 體驗。我們團隊的熱情與熱心使我們公司成為歐洲首屈一指的旅遊目的地！
創造夢想的過程中，蘊含多重責任。對於我們的度假村而言，長期發展必須建基於可持續發展的旅遊模式。我們已許下重要的社會及環保承諾，當中有賴員工及持份者的持續參與
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 EURO DISNEY ASSOCIES SAS，其所屬的業務部門是 Disneyland Paris。
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