Workflow Integration Engineer

工作 ID 10132307 地點 Nicasio, 加利福尼亚州, 美國 / 伯班克, 加利福尼亚州, 美國 有意工作的公司 Lucasfilm 日期已公佈 Oct. 02, 2025

申請

工作概要:

The Skywalker Sound Development Group is seeking a dedicated and client-focused Workflow Integration Engineer to join our growing organization. In this critical role, you will ensure clients can seamlessly integrate and operationalize our software platform within their unique workflows and organizational structures.

As a Workflow Engineer, you will serve as the primary technical liaison for assigned clients, delivering hands-on support and guidance to optimize their use of our platform. Your ability to balance tier 1 support, technical problem-solving, and workflow design will ensure clients achieve maximum value from our solutions, enabling their success in demanding media production environments.

This role is considered Hybrid, which means the employee will work 2-3 days onsite at our Nicasio office and occasionally from home.

What you'll do

Act as the primary technical contact for assigned clients, providing tier 1 support and hands-on assistance with software implementation and workflow integration.
Collaborate with clients to understand their specific operational requirements and design tailored solutions using our software platform.
Guide clients through system configuration, deployment, and optimization to ensure seamless adoption.
Deliver training sessions and documentation to enable clients’ teams to efficiently utilize the platform within their workflows.
Troubleshoot and resolve technical issues promptly, escalating complex problems to internal engineering teams when necessary.
Provide feedback to product development teams based on client experiences, identifying opportunities for platform improvements.
Monitor client satisfaction and proactively address potential challenges to maintain strong, long-term relationships.
Assist with software upgrades, migrations, and other client-specific technical projects.
Participate in an on-call rotation to provide timely support during critical client operations.
Stay informed about industry trends and best practices to advise clients on leveraging our solutions effectively.

What we're looking for

Strong understanding of media production workflows, particularly those involving audio, video, and digital content pipelines.
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
3+ years of experience in a technical support, systems engineering, or workflow design role, preferably within media and entertainment.
Proficiency in troubleshooting and supporting complex software platforms in real-world operational environments.
Familiarity with Linux, cloud-based systems, basic scripting (Python, Bash) and graphical canvases (Lucidchart)
Exceptional interpersonal and communication skills, with the ability to translate technical concepts for non-technical audiences.
Proven ability to manage multiple client relationships and projects simultaneously.
A customer-first attitude, with a commitment to delivering outstanding service.

Preferred qualifications

Experience supporting media software solutions, such as media asset management systems, audio workstations, or rendering pipelines.
Familiarity with CI/CD workflows and DevOps practices.
Knowledge of audio and video processing technologies, including immersive audio formats.
Experience with tools like Jira or Zendesk for support ticketing and tracking.
Technical certifications (e.g., AWS Certified Solutions Architect) or experience with ITIL best practices for support.

The hiring range for this position in Nicasio, CA is $106,800 to $143,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Lucasfilm:

Lucasfilm 是全球電影、電視和數碼娛樂製作領域的領導者。除了電視和電視製作，公司的活動包括視覺效果、音頻後期製作和前沿數碼動畫、互動式娛樂軟件，以及全球營銷活動的管理，包括 STAR WARS 和 INDIANA JONES 的特許經營的管理。Lucasfilm Ltd. 總部位於加利福尼亞州北部。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Lucasfilm Ent Co Ltd, LLC Payroll Svc，其所屬的業務部門是 Lucasfilm。

Lucasfilm Ent Co Ltd, LLC Payroll Svc 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

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