Executive Support Analyst

工作 ID 10128829 地點西雅圖, 华盛顿州, 美國 有意工作的公司 The Walt Disney Company (Corporate) 日期已公佈 Aug. 26, 2025

申請

工作概要:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is simple, “We Connect, Empower and Protect the Disney magic.” The End-User and Technical Operations organization within Enterprise Technology is responsible for monitoring and managing the end-to-end delivery and support of enterprise technology services across The Walt Disney Company and its business segments. This organization is responsible for ensuring adherence to defined service levels and completion of approved work. Conduct service improvement initiatives through proactive monitoring and improvement actions identified through analytics and by our Customers. Leverage partnerships with the Business, customer base and the Suppliers to successfully deliver services to meet agreed upon expectations. Coordinate and lead the resolution of service delivery issues/problems between in-scope and out-of-scope groups.

The Premier Services Executive support team is responsible for full end-to-end delivery and coordination of all executive support services to executive and critical business clients within The Walt Disney Company (TWDC). The team is comprised of cross-functional and technical support analysts that provide white glove support and services. The role of Executive Support Analyst will deliver on all aspects of service for defined set of executive customers including but not limited to fulfillment of service requests, resolving service incidents, and is the liaison for all IT activities.

Responsibilities of Role:

Delivery of end to end IT services for executive and critical business clients. This will include all service request fulfillment, issue resolution, key communications, and status reporting. Responsibilities Includes:
Deliver day-to-day IT services and solutions. Includes consultation with executives, technical analysis and solution development.
Ability to prioritize and manage deliverables in high profile, time sensitive / high pressure situations while maintaining professionalism.
Monitors end to end delivery of services, and proactively communicates issues to clients, and providing alternate solutions as required.
Coordinate and communicate support problems across multiple vendors and suppliers for impacting issues.
Ensures escalation of service issues are handled appropriately
Maintains a detailed understanding of the Client Services portfolio of services and establishes strong relationships with all areas of IT service delivery.
Implements and manages continuous improvement activities to better enable solutions for clients.
Assist Enterprise Technology product managers, engineers in strategy and planning exercises as it pertains to the executive and broad client community.
Adhere to company policies, procedures and standards. ‘Create system and support documentation as required in knowledge base.
Must have functional knowledge of Video Conferencing and A/V technologies as it exists in an enterprise
Provide home IT support and solutions for defined clients.
Provide after-hours support for IT projects, special events, Priority1 incidents and executive client requests as needed.
Must maintain the ability to work autonomously while maintaining the ability to provide visibility to critical “items.”
Must maintain the ability to analyze complex business/technical data and develop innovative solutions.

Basic Qualifications

Minimum experience of 3+ years in related field
Experience working in an IT customer service role, delivering a personalized experience.
Validated ability to handle customer calls displaying professional communication skills.
Must maintain the ability to work autonomously while maintaining and providing transparency to critical items.
Ability to analyze sophisticated business/technical data and develop innovative solutions.
Experience prioritizing and running deliverables in high-profile, time-sensitive / fast paced situations while maintaining integrity.
Ability to relate technical information to clients in a manner consistent with their technical expertise.
Ability to lift, carry and transport computer equipment
Ability to work in a production type environment requires flexible work schedule
Experience supporting a variety of technologies and services, such as Windows OS, Mac OS, iOS, Android, Active Directory, Cisco VOIP, JAMF Casper, Video Conferencing, remote connectivity, Citrix, virtualization, VPN, TCP/IP, wireless and mobile networking, Mobile Device Management, Microsoft Office Suite, Microsoft Exchange, A/V equipment, Helpdesk ticketing systems, hard drive encryption products, enterprise backup products, SAP, SCCM, Microsoft deployment tools, network printing, and consumer/home/soho network equipment

Preferred Qualifications:

Functional knowledge of Video Conferencing and A/V technologies in an enterprise environment.
Experience using and supporting iOS, Apple/Mac devices, Windows, Active Directory, Exchange/Outlook, SharePoint, enterprise collaboration tools.
Well-developed sense of urgency

Required Education

Bachelor's degree and/or equivalent work experience

The base salary for this position in Seattle, WA is $99,900 to $133,900. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於The Walt Disney Company (Corporate):

在 The Walt Disney Company (Corporate)，你會看到公司強大品牌背後各業務如何融會交流，建構出全球最創新、影響深遠和備受尊崇的娛樂公司。作為企業團隊的一份子，你將會與推動策略以讓The Walt Disney Company穩佔娛樂界頂尖地位的世界精英領袖一同工作。與其他具有創新精神的思想家惺惺相惜，同時讓這個世界上最偉大的故事敍述家為全球各地千百萬家庭締造回憶。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Worldwide Services, Inc.，其所屬的業務部門是 The Walt Disney Company (Corporate)。

Disney Worldwide Services, Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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