Deployment Manager

工作 ID 10136177 地點坦帕, 佛罗里达州, 美國 / 奧蘭多, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 日期已公佈 Nov. 20, 2025

申請

工作概要:

We’re looking for an intellectually curious, business-savvy, analytical, and inspirational leader to join the Disney Central Labor Team.

In the role of Deployment Manager supporting the Disney Central Contant Center, you will be responsible for in-the-week and in-the-day operations across Disney Central’s 50+ unique business unit portfolio consisting of over 2000+ Cast Members at Walt Disney World, Disneyland and other Disney partners in an omni-channel contact center. You will oversee our Command Center operations, working collaboratively with cross-functional teams, you will implement labor strategies to ensure the growth of the business, optimizing Cast Member schedules to ensure the right Cast Member is available for the Right Guest need at the Right Time.

In this onsite role based in Orlando OR Tampa, you will report to the Senior Manager of Agent Performance and Forecasting.

Responsibilities:

Oversee the Disney Central Deployment Command Center – a central hub of operational oversight to identify that the Right Cast Members are available for the Right Guest needs at the Right Time.
Lead a team of Deployment Specialist Hourly and Salaried Cast to provide inspirational, motivational and personal growth opportunities; cultivating an environment inclusive of all Cast Members and the talents they bring.
Problem solves complex “in the day” and “in the week” operational scenarios.
Develop innovative ideas and encourage creative thinking for establishing best practices to streamline processes and communication, enhancing the Command Center environment.
Develop positive, trusting and effective working relationships with internal business unit managers and executives to creatively identify solutions to volume fluctuations.
Analyze key data points to make informed decisions regarding real-time Guest needs.
Continuously improve processes within the Deployment Command Center to ensure the team and partners optimize working smarter, not harder.
Be part of a great team but also capable of operating independently to manage relationships, deliverables and expectations with business partners.
Have business savvy to understand the interdependence of each operational business coupled with Guest behavior to drive workload across multiple interaction channels (phone, chat, messaging, email, video).
Be continuously curious to evolve the Disney Central Command Center with new ways to support the business, view data and remain mindful to improve processes and identify efficiencies.

Basic Qualifications:

Minimum of 2 years of workforce, labor, scheduling or deployment experience AND/OR a minimum of 3 years contact center experience.
Able to connect various data points and inputs to effectively articulate a compelling story for change through various systems including PowerPoint, Excel, and NiCE IEX
Analytical and able to dig into data and conduct quantitative analysis with qualitative insight driving compelling and actionable recommendations.
High degree of operational agility based on the needs of the business while executing tasks effectively.
Effectively build teams with courage, confidence and integrity, and lead the team through change.
High degree of focus on being solution-orientated with a ‘solving for yes’ attitude.
Excel at balancing multiple requests, staying organized and prioritizing deadlines and deliverables to exceed expectations.
Passionate about applying new process improvements and technology to improved ways of working.

Preferred Qualifications:

Strong proven operational leadership experience.
5 or more years Walt Disney World experience, preferably in a multi-channel contact center.
Knowledge and understanding of the Walt Disney World Resort experiences, operations, and marketing.

Required Education:

Bachelor’s Degree in relevant field, or equivalent work experience.

Preferred Education:

Master’s Degree in related field

申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Destinations, LLC，其所屬的業務部門是 Walt Disney World Resort。

Disney Destinations, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

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