Facilities and Operations Services Training Manager- DLR

工作 ID 10135615 地點安那罕, 加利福尼亚州, 美國 有意工作的公司 Walt Disney World Resort 日期已公佈 Dec. 17, 2025

申請

工作概要:

In the Manager role, you will have responsibility and provide oversight for the Facilities and Operations Services (FOS) Training Delivery team at the Disneyland Resort. You will develop and implement the training delivery strategy for FOS clients, including but not limited to Onboarding and Skills training, Attractions and Facilities training, and Animation and Technology training, ensuring compliance for Regulatory Training through reporting and training delivery. This position leads and develops a team of Training Managers, Training Specialists, and Trainers.

Responsibilities/You will:

Model safe behaviors at all times and encourage team members, peers, and partners to do the same
Develop strategic goals, plans, and objectives for the team to optimize performance. Clearly communicate those to team members to ensure they understand how their roles contribute to the team’s charter
Manage the overall scheduling, delivery, tracking, and reporting of training content and curricula for the FOS organization
Develop team members, evaluate performance, and provide ongoing coaching and feedback. Promote accountability for results and client service. Ensure appropriate processes and metrics are in place
Provide oversight to all activities through monitoring, ongoing communication and problem-solving with direct reports
Develop an annual budget. Track and handle budget requirements and timelines
Conduct needs analysis and solicit executive support to improve the quality of the learning experience. Measure effectiveness and share results with peers, clients, and leadership
Lead process automation where appropriate to increase efficiency
Provide support to new expansion initiatives with appropriate training in alignment with project schedules and support requirements. Support special projects and initiatives at leadership’s request
Establish and maintain a sustainable process for Attractions ride critical job plan qualifications with a three-year refresh cycle
Be accessible. Maintain relationships with FOS and Operations partners, Employee and Labor Relations, and external vendors
Share best practices and align processes where appropriate with Walt Disney World, Aulani, and other Disney partners as appropriate
Understand key technology improvements as they pertain to training. Keep current with new technology used in attractions and ensure training requirements are met
Be a solution-oriented partner. Deliver innovative ideas/solutions to training issues

Basic Qualifications/You will have:

5+years of experience leading a team
Ability to think strategically and be a change agent
Demonstrated skills and experience in training technical subject matter
Demonstrated technical skills relating to The Walt Disney Company attractions and facilities systems
Proven ability to translate technical training requirements into implementation plans
Advanced capability to speak, write, and present at all levels
Experience leading cross-functional teams and projects
Experience leading and facilitating discussions
Demonstrated excellent relationship management and collaboration skills
Proficient in the use of Microsoft Office tools, Outlook, Sharepoint, and relevant learning management systems (LMS)
Demonstrated analytical skills
Participation in occasional 2nd and 3rd shift work

Preferred Qualifications:

Experience working with unions
Knowledge of Disneyland Resort FOS organization and business practices
Knowledge of Disneyland Resort regulatory compliance training
Proficiency with D Learn, Maximo, HotSOS, and Business Objects

Required Education

Bachelor’s degree

Preferred Education

Bachelor’s degree or equivalent work experience – in training and development, engineering, or business

Master’s degree in technical or business field

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

The hiring range for this position in DLR is $133,800.00 to $154,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Walt Disney World Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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