Manager, Application Support & Services

工作 ID 10134442 地點纽约, 纽约州, 美國 有意工作的公司 Disney Theatrical Group 日期已公佈 Oct. 23, 2025

申請

工作概要:

At Disney Theatrical Group we strive to create a culture of innovation, inclusion, collaboration, and creativity. Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only uplift and inspire, but also to champion the spectrum of voices in our world. If you want to help tell compelling, diverse, and enduring stories through live theater, we want to hear from you.

Manager, Application Support and Services

As a member of the Disney Theatrical Group IT Team, the Manager, Application Support and Services drives the timely delivery of assigned initiatives and partners closely with technology implementation teams at the Studio and business stakeholders across DTG. This role supports the optimization, delivery and adoption of innovative business systems and efficient processes , collaborating with departments from Production, Finance, Licensing, Merchandise, and many other departments and helping implement both off-the-shelf and custom solutions.

The individual must independently document as-is and to-be business processes and system enhancements. This will be done through business meetings, conference calls, research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements. Along with delivering new products, this role will be responsible for supporting all products in production for all departments, except for our Merchandise team, where this role will manage and support the Retail Technology Analyst who will act as the product owner.

The Manager, Application Support & Services adheres to the established processes and requirements management methodology and practices that have been provided by the Disney Enterprise Application Development team, while carrying out their responsibilities. This includes meeting established quality standards.

Responsibilities:

Product Ownership

Perform in the role of Application Owner in support of the Product Owners
Work as the path of escalation for our Retail Team Product Owner, including but not limited to our Point of Sale, Product Lifecycle Management and Credit Card systems
Develop and deliver new products for our Merchandise team when needs are communicated from the Retail Team
Manage and support our Retail Technology Analyst to provide training, assist in the rollout and ensure user adoption of new Retail Software
In close communication with the business stakeholders and project team members, develop and document product requirements and business processes
Support the maintenance and prioritization the product backlog; a separate maintenance and product backlog for Merchandise Software will be maintained by the Retail Technology Analyst
Support the project team and business stakeholders with change management based on new business processes and business functions
Maintain and communicate project status of applications, as required by the product owner (Note: for the Merchandise this team this is only for “new” software)
Work with (or in local project’s cases “as”) the Project Manager to help facilitate and ensure successful user acceptance testing (Note: for the Merchandise this team this is only for “new” software)
Develop and execute user acceptance testing (UAT) specifications in collaboration with global team members or enterprise technology partners
Work with the business and our Enterprise Technology Customer Success Team to ensure adoption for new company-wide products
Develop and maintain all API connections between our internal and external products using tools like Postman to identify potential breakages or updates; ability to write scripts, calls and create microservice architectures
Identify other opportunities for API integrations and connections in both our Enterprise Tech stack and 3rd party applications
Able to connect and develop complex Financial Database structures and have multiple disparate data sources inform each other to help make pertinent business decisions
Creating automated workflows using Microsoft Power suite

Requirements Management

Analyze and research new and existing workflow needs
Work with internal business teams and external vendors globally to identify functional and technical requirements
Identify, verify and document functional and technical requirements using requirements management methodology and tools
Define and draft systems scope and objectives through research and fact-finding combined with an understanding of business systems and industry requirements
Translate business requirements into design specifications
Help create compelling user interfaces

Business Process Implementation

Implement new business processes or modify existing processes
Monitor and ensure that requirements are met, tested and implemented
Transition the requirements and use cases to the designers/vendors, and ensure a clear and complete understanding of the requirements.
Identify and resolve gaps between new and existing business processes and applications
Work with Executive and Management teams to review and ensure that requirements and processes meet established quality standards

Support

Support our Retail Technology Analyst to help resolve any high-level or critical issues with our point-of-sale system
Act as primary support for our Merchandise Team when the Retail Technology Analyst is out of the office or otherwise unavailable
Create a support plan for all implemented products
Provide documentation for all new products for users as requested; provide support to help create documentation to our Retail Merchandise Analyst
Train internal help desk to provide whatever internal support is required for new products (except for Retail Products)
Manage the training portfolio for the Information Technology team
Act as Application Owner regarding our Disney Enterprise Technology team including but not limited to creating BAPP IDs, maintaining our SSO connections and integrating future applications

Basic Qualifications:

Bachelor’s degree or equivalent combination of education & experience
8 years experience in application support or similar work experience
2 years of management experience
Experience with Point of Sale Systems (Erply experience highly preferred, but not required)
Expertise in the full suite of Microsoft 365 Products, specifically: Teams, One Drive, Excel, Outlook, Power Automate, Power Apps and SharePoint
Knowledgeable experience in collaboration software like Zoom, Dropbox and Zendesk
Familiarity with database software like Snowflake, SmartSheets and AirTable
Worked with Digital Asset Management software
Fundamental understanding of API integrations
Experience with basic AI Tools (Copilot, ChatGPT, etc.) and willingness to learn more as technology grows
Ability to troubleshoot and fix issues quickly
Motivate and manage a team in a collaborative environment and the ability to work multiple working styles
Strong communication skills, both verbally and written
Ability to articulate technical information clearly to non-technical people
Take interest in multiple different business lines to help provide application solutions
Ensure accurate and complete documentation where applicable
Technical curiosity to find new and exciting solutions to business challenges
Manage several different vendors to ensure timely deliverables and fixes

Disney Theatrical Group, a division of The Walt Disney Studios, was formed in 1994 and operates under the direction of Andrew Flatt and Anne Quart. Worldwide, its ten Broadway titles, including the current Broadway productions of The Lion King and Aladdin, have been seen by more than 200 million theatregoers and have been nominated for 62 Tony® Awards, winning Broadway’s highest honor 20 times. Disney Theatrical Group also delivers live shows globally through its license to Feld Entertainment, producer of Disney on Ice. In addition, DTG licenses musical titles for local, school and community theatre productions through Music Theatre International, resulting in over 500,000 performances around the world reaching audiences of more than 150 million.

Additional Info:

DTG is committed to providing the highest quality opportunities for the widest, most diverse group of talented professionals throughout their career trajectory.

The hiring range for this position in New York, NY is $163,100 to $218,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Theatrical Group:

Disney Theatrical Group 是 The Walt Disney Studios 的一個分部，成立於 1994 年，由 Andrew Flatt、Anne Quart 和 Thomas Schumacher 掌管營運。它的十部百老匯作品風靡全球（包括目前的百老匯作品 The Lion King 和 Aladdin），觀眾人數已超過 2 億，而作品亦獲提名 62 項 Tony® Awards，贏得百老匯的最高榮譽多達 20 次。Disney Theatrical Group 也透過授權給冰上迪士尼製作公司 Feld Entertainment 在世界各地獻上現場表演。此外，DTG 還透過 Music Theatre International 授權當地、學校和社區劇院製作的音樂作品，在世界各地舉辦了超過 500,000 場表演，觸及逾 1.5 億觀眾。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Buena Vista Theatrical Group Ltd.，其所屬的業務部門是 Disney Theatrical Group。

Buena Vista Theatrical Group Ltd. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

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