Sales Support & Services Manager

工作 ID 10136534 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Disney Vacation Club 日期已公佈 Dec. 22, 2025

申請

工作概要:

About the Role & Team

As the Support and Service Manager, you will provide leadership and coaching to teams of Disney Vacation Club (DVC) Cast Members. You will also focus on labor needs and management of the DVC Sales Organization (200+ Cast Members) and operationalizing DVC presence onboard Disney Cruise Line, at the Walt Disney World Resort, and virtual event production. Additionally, you will provide daily operations support to the Sales and Lead Generation Teams.

You will report to the Sales Operations Manager.

This is a Full-Time role.

What You Will Do

Oversee different areas of the operation including multiple Sales Centers around Disney Property, virtually and on Disney Cruise Line
Provide coaching to the Operations team to help them achieve higher levels of Cast and Guest service
Communicate team expectations, monitor team performance and reviewing job contributions
Improve process efficiencies across the operation with a focus on the guest experience, operational effectiveness, and resource utilization
Operationalize strategic programs while supporting positive change management with Cast in a high pressure work environment with changing priorities
Provide feedback to Sales and Lead Generation Cast working within the DVC Sales Operation (Disney Vacation Club Associates and Disney Vacation Club Guides)

Required Qualifications & Skills

3+ years of experience supporting operations of a sales team
Understanding of the sales process
Understanding of labor and auditing functionality
Capability to recognize, retain and invest in the development of talent and satisfaction of the team by inspiring, increasing engagement and promoting collaboration
Capability to lead and monitor Cast performance and operational improvements
Commitment to diversity and encouraging an inclusive work environment that supports workforce diversity and inclusive perspectives
Expertise working with partners to advise and provide solutions that anticipate opportunities and aid the decision-making process
Advanced skills prioritizing and managing projects and deadlines amidst constant change
High proficiency in facilitating presentations in front of groups
Advanced skills with a variety of computer programs including Microsoft Teams, Excel (can maintain complex spreadsheets), Word, and PowerPoint
Availability to work any day of the week including weekends, holidays, and nights
Available to travel and work onboard Disney Cruise Line

Preferred Qualifications

2+ years of experience as Guest Experience Manager
Knowledge of Walt Disney World policies and procedures
Workforce Management Experience
Experience with continuous improvement processes
Experience managing vendor relationships
Experience with operations software and customer relationship management programs
Experience with IT systems to design virtual presentation session

Education

High School Diploma or equivalent
Bachelor’s Degree or equivalent is preferred

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

申請

關於Disney Vacation Club:

Disney Vacation Club 是度假所有權領導者，並為家庭提供靈活的度假計劃。 Disney Vacation Club 演藝人員為入住 14 間 Disney Vacation Club 目的地中任何一間酒店的會員和賓客帶來 Disney 的神奇魔力，包括 Walt Disney World Resort；Disneyland Resort；Hilton Head Island、South Carolina 以及 Vero Beach, Florida。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Vacation Development, LLC，其所屬的業務部門是 Disney Vacation Club。

Disney Vacation Development, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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