Project Manager – Food & Beverage Operations & Safety Standards Development & Delivery

Job ID 10129192 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Aug. 22, 2025

Apply Now

Job Summary:

About the Role & Team:

As a Project Manager - Food & Beverage Operations & Safety Standards Development & Delivery, you will support the planning and preparation of service standards, initiatives, safety standards, and new service styles. You will gather, synthesize, and interpret information from a variety of partners and help build projects for implementation. As the Food & Beverage business continues to evolve, you will assist in the integration of Safety, Technology, and Service Excellence into the dining experience. To drive continuity in the Guest experience and leverage best in class practices across the segment and industry standards, the role will develop the overarching approach to front of house service, including quality assurance planning and influencing leadership decisions. The scope of the role includes Walt Disney World, with many projects impacting both operating and non-operating areas. The range of work can be highly complex and confidential in nature.

You will report to the Senior Manager, Food & Beverage Operational & Safety Standards Development & Delivery.

What You Will Do:

Interpret current Walt Disney World Food and Beverage Operational and industry standards to influence the Development, Documentation, Sustainment, and Training integration for both existing and new operations.
Collaborate with the Safety Organization to interpret, influence, develop, and integrate Food and Cast safety standards.
Subject matter expert who leads front of house service excellence development, representing the Food & Beverage business in the development and integration efforts for existing and new service styles.
Leverage, influence, and engage a broad audience of key stakeholders, partner groups, and operations client,s including but not limited to Safety, Revenue Management, Industrial Engineering, Consumer Insights, Workforce Management, Labor Relations, Legal, Advisory & Assurance, Operations Training, Communication and Documentation.
Communicate with operators to maintain an understanding of priorities, business requirements, climate, environmental impacts, and overall landscape of conditions and attitudes affecting food and beverage operations.
Understand business issues identified to enhance site operations to interpret and develop plans to overcome barriers and business decisions.
Support integration of new technology into the dining experience to ensure seamless service integration.
Collaborate internally across the Food & Beverage Line of Business team to streamline client and partner interactions and drive connectivity.
Influence and develop change management efforts for seamless integration at the client level.
Maintain a visible presence across operations to observe, influence, implement, and assess implementation efforts.
Consult and interpret applicable Union contracts, conditions, and decisions that affect food and beverage operations.
In partnership with key stakeholders and operating clients, design, influence, develop, document and integrate new and revised processes, standards and business rules.
Manage project timelines and proactively identify constrained resources, conflicting priorities, and scheduling issues.
Lead with a passion for safety, hospitality, and service.

Required Skills & Qualifications:

5+ years of Food and Beverage leadership experience, in multiple styles of service
Ability to lead and integrate large scale, complex projects
Demonstrated influence, negotiation, communication, presentation, and public speaking skills
Ability to handle large volume and a wide variety of competing priorities and tasks simultaneously
Ability to embrace and drive organizational change
Demonstrated ability to provide strategic and tactical leadership skills
Ability to build consensus with internal and external stakeholders
Demonstrated strong relationship building and partnering skills
Proven self-starter, recognizing when projects need to involve multiple partners and decisions need to be made at other levels within the organization
Demonstrated business acumen
Strong written and verbal communication skills
Ability to pivot and thrive in a rapidly changing environment
Exceptional relationship building and integration skills
Strong understanding of labor relations and contract
Demonstrated passion for training and development of others

Preferred Qualifications:

Project management experience
5+ Disney Food & Beverage Leadership experience
Solid operational understanding of Walt Disney World Food and Cast Safety

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

This job is located in Lake Buena Vista, FL

Apply Now

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.