Customer Experience Strategy Intern, Spring 2026

Job ID 10127623 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Aug. 27, 2025

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Job Summary:

About the Role & Program:

Disney has long been known for the quality of our Guest Experiences, including world-class service. Where “consumer” represents our at home audience, and a “Guest” is immersed in our products and experiences. This role really focuses on the “Customer Experience” during the planning phase. We concentrate on the interactions, rules, and requirements involved to consider, plan, purchase, reserve, and manage a WDW vacation.

Today it is increasingly important for us to help Customers understand WDW, make confident choices, navigate our unique planning requirement, know the business rules, and for us to provide quality service when and how they expect.

Our mission as the Customer Experience and Commercial Intelligence team is to put our data assets to work and discover previously unknown insights about our customers to create insightful recommendations to enhance their WDW Customer Experience. This is a unique role, that works across a variety of functional areas. A position like this puts you in the middle of the main commercial and customer experience decisions of the company – and is a great way to showcase your analytical and project management skills!

This internship is a full-time, six-month commitment in the Orlando, FL area from January 2026-June 2026.

What You Will Do:

While each day will be different, your role will help bring remarkable experiences to life, with main themes around:

Analytics: Closely partner with analytics experts and data scientist to link the right data assets to the proper analytical techniques to measure success of initiatives and to monitor the Customer Experience scores over time. Interpret data and visualize results via reports and dashboards.
Customer Experience Storyteller: Propose points of view on potential business impacts through discovery and translation of insights to support customer experience. Build strong presentations that show context to the analysis and link to actionable recommendations.
Project Management: Develops project plans that articulate the value, sets milestones, connects across all our partners, and moves projects forward. Proactively communicates progress and changes. Supports cross functional customer experience forums through agenda and partner management.
Industry Knowledge: Discover insights through the industry and competitor research to assist in recommendations in business opportunities

Required Qualifications & Skills:

Solution oriented, creative problem solver with high intellectual curiosity
Time-management skills, with ability to prioritize multiple requests and proactively communicate status to stakeholders in a fast-paced environment
Demonstrated competency in data collection, design, data analysis, data quality control, database file management
Strong written and verbal communication skills, with the ability to communicate complex ideas and craft concise recommendations
Ability to build relationships and collaborate with a wide range of stakeholders from different backgrounds and functions
Proactive thinker with the ability to thrive in an often ambiguous, fast-paced environment
Passion for connecting data to the operation

Preferred Qualifications:

Proven experience with SQL, Tableau, or Power BI.

Required Education:

Junior or Senior year preferred
Major or previous coursework in Economics, Finance, Statistics, Mathematics, Industrial Engineering, or other related quantitative major preferred.

Eligibility Requirements & Program Information:

Candidates for this opportunity MUST meet all of the below requirements:

Be enrolled in an accredited college/university pursuing a degree taking at least one class at time of application OR currently participating in a Disney College Program or Disney Internship.
Current Disney Interns, College, International, or Culinary Program Participants: You may only work for ONE consecutive year (12 months) in any combination of an internship and/or program.
Be at least 18 years of age
Possess unrestricted work authorization.

Additional Information:

This internship is a full-time, six-month commitment in the Orlando, FL area from January 2026-June 2026.
Able to have a consistent, reliable work schedule throughout the internship
Fully available Monday through Friday for the duration of the internship, 40 hours each week.
Able to provide own housing for the duration of the internship program in the Orlando, FL area.
Able to provide/have reliable transportation to/from work.
Be compliant with The Disney Look appearance guidelines.
Limited housing opportunities may be available for Florida Based Professional Interns through American Campus Communities, for more information click here. #DisneySpringInternshipsUS

Recommendation – Print This Role Description: We encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for an interview. Note that this role description will not be accessible once the posting is closed.

The pay rate for this role in Orlando, FL is $30.00 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.