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Client Service Manager (m/w/d) – Strategische Kundenbetreuung & Marktanalyse

Job ID 10127931 Location Munich, Germany Business The Walt Disney Company (EMEA) Date posted Aug. 11, 2025
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Job Summary:

Deine Rolle
Du bist das strategische Rückgrat für das Key Account Management. Du analysierst Markt- und Kundendaten, erkennst Umsatzchancen und trägst aktiv zur Entwicklung maßgeschneiderter Kampagnen bei. Dein Ziel ist es, das KAM-Team optimal auszustatten und den Vertrieb durch effiziente Prozesse und kluge Insights zu stärken.

Dann wartet bei Disney Advertising in München eine einzigartige Herausforderung auf dich: Unterstütze führende Agenturen und Direktkunden dabei, ihre Botschaften über Disney+, ESPN, YouTube, Social Media sowie im linearen TV auf Disney Channel, National Geographic und National Geographic Wild wirkungsvoll zu inszenieren.

Mit dem werbefinanzierten Start von Disney+ in Deutschland sowie unserer starken Präsenz im klassischen TV bieten wir dir eine Plattform, um crossmediale Kampagnen zu gestalten, die sowohl im Bereich Connected TV (CTV), Digital Video, Social Media als auch im klassischen Fernsehen neue Maßstäbe setzen.

Dich erwartet ein Team, das Vertrauen, Humor und Leistungsfreude verbindet – getrieben vom Leitgedanken: One Team – One Dream -  One Force

Diese Stelle erfordert eine Büropräsenz an 4 Tagen pro Woche.

Zu den Aufgaben gehören im Wesentlichen:

  • Analyse von Markt- und Kundendaten zur Identifikation von Potenzialen im bestehenden Kundenportfolio

  • Entwicklung und Umsetzung von Cross- und Upselling-Strategien in Zusammenarbeit mit Key Account Management

  • Steuerung und Optimierung interner Prozesse für eine exzellente Kundenbetreuung

  • Erstellung von Kampagnenbriefings, Angeboten, Reportings und Unterstützung bei Pitches

  • Pflege und Aktualisierung von CRM-Systemen (z. B. Salesforce) zur Sicherstellung der Datenqualität und Transparenz

  • Enge Zusammenarbeit mit KAM, Marketing, Campaign Management, Yield und Research zur Entwicklung integrierter Sales-Strategien

Erforderliche Fähigkeiten und Erfahrungen:

  • Tiefes Verständnis der Medienbranche und Erfahrung in der strategischen Kundenbetreuung im Media Sales Umfeld

  • Analytisches Denkvermögen und Fähigkeit, komplexe Daten in konkrete Maßnahmen zu übersetzen

  • Hohes Maß an Eigenverantwortung und Ownership für deine Themen

  • Kommunikationsstärke und Freude an der Zusammenarbeit mit verschiedenen Teams

  • Erfahrung mit CRM-Systemen und digitalen Tools im Vertrieb

  • Exzellente Deutsch- und Englischkenntnisse

Unsere Unternehmenskultur ist von Diversität und Vielfalt geprägt. Daher berücksichtigen wir alle Bewerbungen - unabhängig von Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion/Weltanschauung, Behinderung, Alter, sexueller Orientierung und Identität.

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About The Walt Disney Company (EMEA):

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Germany GmbH, which is part of a business we call The Walt Disney Company (EMEA).

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Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

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