Technical Operations Manager, REMI

Job ID 10136320 Location Bristol, Connecticut, United States Business ESPN Date posted Nov. 17, 2025

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Job Summary:

Position Summary:

The REMI Technical Operations Manager will be responsible for the planning, support and execution of all technical and operational requirements of all live event productions executed in a non-traditional production model. They will assume oversight and lead teams across various business units to ensure success of all assigned production units, to include special productions and special projects. They are responsible for understanding complex technical workflows within a fixed facility as well as interconnectivity with remote equipment and sites. They will be expected to lead troubleshooting efforts and communicate with teams across ESPN, Disney and external clients and partners to fix and troubleshoot technical issues.

The REMI Technical Operations Manager acts as a liaison between Media Engineering, Support, Production, Directing and Operations. They represent and safeguard operational interests in capital projects and initiatives, aid in the design and implementation of new technical areas, help to develop workflow, and coordinate Content Operations’ configuration and testing of all equipment, systems, and workflows.

Technical Operations Managers offer in-depth operational training in all technical and operational production areas. They are expected to work with operational staff to design, develop, evaluate, and document all new equipment and workflows to improve overall operational efficiency and innovation.

The Technical Operations Manager must be a strong communicator and multi-tasker, they will be expected to create both immediate and permanent solutions to technical issues that occur in live productions. They recommend implementation strategies for innovative technologies and support the remote and studio-based operations wherever critical operating points are necessary to sustain the integrity of network integration and production.

Responsibilities:

Responsible for the technical and operational planning, execution and live production support of all live event productions executed in a non-traditional production model.
Provides expert operational support to Content Operations and partners.
In-depth understanding of the workflows and equipment associated with production control rooms, mobile units, and remote productions. Including but not limited to broadcast communication equipment, replay servers, graphics engines, telestration systems, all-in-one production units, signal conversion and video router infrastructure.
Superior understanding of remote production and mobile unit workflows and equipment.
Assists in developing and implementing the most efficient and effective workflows using existing systems and technologies.
Advanced understanding of network architecture and network support.
High functioning computer background (Microsoft 365, Smartsheet, JIRA, Confluence, etc...)
Contributes to the planning and integration of operational hardware while shaping workflows to ensure efficient and smooth operations.
Expected to assign, track, and manage physical equipment the department utilizes.
Advanced ability to manage multiple concurrent technical projects involving multiple departments from inception to completion.
Participates in emergency activities resulting from equipment failures. Prepares technical operations reports. Follows up with support groups on persistent and serious issues within the facility. Assists in resolving complex technical issues as they arise.
Consistently monitors the educational needs of the Production Operations staff. Provides mentoring, contributes to the development of training programs and conducts one on one and group training.
Participates in the installation and implementation of new equipment.
Maintains an awareness of technical developments and trends in the industry. Keeps apprised of new technology and recommends appropriate solutions to the studio and remote based departments.
Collaborates with Management in long range capital project planning providing operational and workflow expertise.
Assists in the creation of Standard Operating Procedures and training strategies that ensure efficient use of all operational resources in assigned areas.
Recommends and participates in training programs meant to improve the competency of the technical operations staff.
Problem solves and troubleshoots using effective communication to best convey issues and resolutions.
Participates in training programs, (physical, classroom, virtual, etc.) for self-career development and/or regarding any relevant equipment and workflow changes within the operation.
Experience with business productivity applications including but not limited to Microsoft 365, Smartsheet, JIRA, Confluence, etc.
Expected to influence system change efforts, share firsthand experiences, and offer best practice and/or training to complex workflow or system challenges.
Must be highly skilled at interpreting and understanding complex information while disseminating it to proper personnel in a clear and concise manner.
Participation in required administrative tasks including, but not limited to, the effective utilization of all Disney and ESPN software-based applications.
Embrace company initiatives including town and/or departmental meetings, upward feedback, performance management applications and employee surveys. Encourage others to do the same

Required Qualifications:

Minimum of 8 years practical Content Production or related experience at the regional to large market or network level.
Expert knowledge of all Broadcast Production equipment and technology within assigned operating areas.
Knowledge of the workflows and equipment associated with broadcast studios and control rooms, including audio consoles, video switchers, cameras, routers, servers, UDCs, tie lines, etc.
Flexibility to alter shifts/days off and work overtime to accommodate projects and departmental goals including the ability to work nights and weekends.
Must demonstrate ability to perform and lead tasks under tight deadlines, work independently and lead simultaneous projects.
Deep understanding of workflow in other business units, including their impact and/or specific integration with Production Operations.
Organizational, efficiency and planning skills are required.
Must be willing and able to adapt to a constantly changing environment.
High functioning computer background (Microsoft 365, Smartsheet, JIRA, Confluence, etc...)
Problem solves and troubleshoots using effective communication to best convey any issues needing resolution.
Seeks out and participates in training programs, (physical, classroom, virtual, etc.) for self-career development and/or regarding any relevant equipment and workflow changes within the operation

Preferred Qualifications:

10+ years of operational or related experience

Bilingual (written and spoken) – English/Spanish

Demonstrable Subject Matter Expertise level knowledge of Broadcast Communications Equipment

Deep level of understanding of Remote Event Workflows and Terminology

Ability to provide exceptional customer service to our partners

Required Education:

High School Diploma

Preferred Education:

Bachelor’s Degree in Communications, Studio Production, Journalism, or related field

Vocational School Certification

Related Experience

Additional Information: (i.e. physical requirements, holiday, nights, weekend shifts, etc.)

Must be able to work nights, holidays and weekends.

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About ESPN:

Working at ESPN is unlike anything else. That’s because we’re always finding new ways to interact with fans – however and wherever they connect with sports. Every day we’re doing things that no one has done, all in a dynamic culture where we defy odds and continuously outdo ourselves. When you have the latest technology, game-changing ideas and world-class talent on your team, every day is extraordinary.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with ESPN Productions, Inc, which is part of a business we call ESPN.

ESPN Productions, Inc is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Bristol, CT

The Heart of Connecticut Bristol, Connecticut is just two hours from Boston and New York and just an hour from the shoreline. From the natural beauty of picturesque hills and fall foliage, to the high tech satellite dishes of ESPN, Bristol’s “City sized” with a small town vibe, offering wonderful memories no matter your pace.