Sr. Account Manager

Job ID 10136205 Location Celebration, Florida, United States Business Disney Experiences Date posted Nov. 19, 2025

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Job Summary:

Compelling storytelling. Engaging connection. Limitless inspiration. At Yellow Shoes, these endeavors are woven into the craft and content that we create for beloved Disney brands. As the creative marketing agency for Disney Experiences, our intimate knowledge and unique integration within each line of business allow us to create crave worthy content that resonate, inspire, and ignite magical possibilities for everyone.

Yellow Shoes is the award-winning, in-house agency that develops creative strategies and solutions to support Walt Disney Parks & Resorts. Yellow Shoes is dedicated to helping promote the business while building the Disney brand. Our competitive advantage is an intimate knowledge of, and unique integration within, each Parks & Resorts business. Account Management serves as the bridge between the business, Marketing & Sales Strategy leadership, and the Creative and Production teams (both internal and external), adding value to the marketing and creative direction/delivery.

This role reports to the Sr. Manager Account Management.

This is a Full Time role.

What You Will Do:

Manage scope with moderate to large complexity and increased volume with moderate to high level of autonomy.
Understand our needs, ensuring strategy is sound and providing solutions that address the problems that clients are asking the agency to help solve.
Set the agency up for success by managing client expectations, project timing, and direction.
Lead creative strategy based on relevant consumer insights resulting in a clear brief to activate creatives.
Partner with Project Management in keeping clients updated and engaging leadership to maintain momentum toward deliverables.
Maintain assignment budgets to ensure work isn't exceeding approved funds.
Work with internal agency peers to contribute to the development of creative solutions that deliver the brief and move the business forward.
Fully understand our client's brand, providing thought partnership through knowledge of their business and effective marketing solutions.
Build relationships with your client and discipline partners through combination of face-to-face interactions and electronic communications.

Required Qualifications & Skills:

5+ years of professional marketing, ad agency, brand management, media, or related experience.
Demonstrated specialized depth and breadth of technical skills and ability to solve complex problems.
Advanced knowledge of emerging digital tools (i.e. Artificial Intelligence, Large Language Models, and Machine Learnings), and communication mediums including video, print, digital, social, email, collateral, OOH, and the production process supporting each.
Experience working with external clients and internal agency teams, offering innovative solutions to business situations.
Keep current on the pulse of the ad industry and possess a natural curiosity for emerging technologies.
Knowledge of brand management and advertising for consumer brands.
Knowledge of consumer research tools and methodologies.

Education:

Bachelor's degree or equivalent experience.

Preferred Skills & Experience:

Spanish or Portuguese language fluency.
Internal or external ad agency experience is strongly preferred.

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Disney Experiences.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Hiring Process

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.