Housekeeping Coordinator, $22.55 - $32.43

Job ID 10147858 Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Apr. 07, 2026

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Job Summary:

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to build a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

We’re looking for a self-starter who is passionate about what they do and strive for guest satisfaction. Housekeeping cast members play an important role in creating a home-away-from-home experience for each of our Guests every day. Their work can make all the difference for our Guests’ experience. This position is a liaison between the Housekeeping Operation and the Guest Service Managers and will focus on analyzing, tracking and reporting information gathered about our guests through the Resort’s Housekeeping Information Management System.

This is a Full-Time position reporting to the Housekeeping Guest Services Managers and will be working onsite at our breathtaking Aulani Resort on Oahu, Hawaii.

What you will do:

Monitor and control service order dispatching for the Housekeeping Department
Reporting – create and analyze reports – to include monitoring inspection scores, attendant yields, guest delivery trends and other pertinent housekeeping reports. This position will assist in identifying challenges and solutions to improve the guest experience.
Presenting – after creating and analyzing required reports, this position will present information to the Housekeeping Managers and may need to present to other Lines of Businesses
Communicate – work with other Lines of Business leaders (to include Front Desk, Engineering, etc.) to assist in controlling Guest rooms. The coordinator will follow up on rooms that are out of inventory for various reasons.
Wellness Checks – coordinate and direct wellness checks to ensure all occupied guest rooms are recorded on a daily basis. Be the point of contact with our guests/owners when implementing our DND policy.
Assist in organizing and maintaining lost and found items, which includes speaking with Guests
Accurately track lost and found high value item storage and disposition Assist with morning preparations for the Housekeepers, to include board creations
Other duties as assigned, which include (but not limited to) filing, logging, inventory, etc.

Here’s what you will need to be successful in the job:

Flexible/adaptable – will need to work weekends and/or holidays with full seven days a week availability
Demonstrated strong organizational and time management skills with high attention to detail
Proven ability to manage multiple priorities, meet deadlines and multi-task
Ability to learn quickly and adapt to a fast-paced environment
Demonstrated problem solving and decision-making skills; Ability to deal with a variety of challenges and be solution oriented
Strong communication skills both verbal and written
Proven ability and desire to learn and adhere to new policies, procedures and standards
Ability to work on own with minimal supervision
Ability to work efficiently and under extreme pressure and tight deadlines
Previous experience in a hotel or resort environment
Strong computer knowledge/skills and willingness to learn new programs
Understanding of finances of a department
Ability to speak with guests and delivery excellent customer service

Preferred qualifications:

Knowledge of Microsoft Suite: Word, Excel and PowerPoint
Knowledge of HotSOS or other Property Management System
Working experience in Housekeeping Operations or Resort room operations

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, informational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits

The pay range for this role in Hawaii is $22.55 to $32.43 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with DVC Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

DVC Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Kapolei, HI

Located on the southwestern corner of the island of Oʻahu, Kapolei is a modern hub for Hawaiians looking for urban amenities without the level of busyness the state’s capital, Honolulu, can attract.