Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to build a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

We’re looking for a self-starter who is passionate about what they do and strive for guest satisfaction. Housekeeping cast members play an important role in creating a home-away-from-home experience for each of our Guests every day. Their work can make all the difference for our Guests’ experience. This position is a liaison between the Housekeeping Operation and the Guest Service Managers and will focus on analyzing, tracking and reporting information gathered about our guests through the Resort’s Housekeeping Information Management System.

This is a Full-Time position reporting to the Housekeeping Guest Services Managers and will be working onsite at our breathtaking Aulani Resort on Oahu, Hawaii.

What you will do:

• Monitor and control service order dispatching for the Housekeeping Department
• Reporting – create and analyze reports – to include monitoring inspection scores, attendant yields, guest delivery trends and other pertinent housekeeping reports. This position will assist in identifying challenges and solutions to improve the guest experience.
• Presenting – after creating and analyzing required reports, this position will present information to the Housekeeping Managers and may need to present to other Lines of Businesses
• Communicate – work with other Lines of Business leaders (to include Front Desk, Engineering, etc.) to assist in controlling Guest rooms. The coordinator will follow up on rooms that are out of inventory for various reasons.
• Wellness Checks – coordinate and direct wellness checks to ensure all occupied guest rooms are recorded on a daily basis.  Be the point of contact with our guests/owners when implementing our DND policy.
• Assist in organizing and maintaining lost and found items, which includes speaking with Guests
• Accurately track lost and found high value item storage and disposition Assist with morning preparations for the Housekeepers, to include board creations
• Other duties as assigned, which include (but not limited to) filing, logging, inventory, etc.

Here’s what you will need to be successful in the job:

• Flexible/adaptable – will need to work weekends and/or holidays with full seven days a week availability
• Demonstrated strong organizational and time management skills with high attention to detail
• Proven ability to manage multiple priorities, meet deadlines and multi-task
• Ability to learn quickly and adapt to a fast-paced environment
• Demonstrated problem solving and decision-making skills; Ability to deal with a variety of challenges and be solution oriented
• Strong communication skills both verbal and written
• Proven ability and desire to learn and adhere to new policies, procedures and standards
• Ability to work on own with minimal supervision
• Ability to work efficiently and under extreme pressure and tight deadlines
• Previous experience in a hotel or resort environment
• Strong computer knowledge/skills and willingness to learn new programs
• Understanding of finances of a department
• Ability to speak with guests and delivery excellent customer service

​Preferred qualifications:

• Knowledge of Microsoft Suite: Word, Excel and PowerPoint
• Knowledge of HotSOS or other Property Management System
• Working experience in Housekeeping Operations or Resort room operations

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, informational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits

The pay range for this role in Hawaii is $22.55 to $32.43 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.