Partner Ops Associate Manager

Job ID 10141578 Location Glendale, California, United States Business Disney Direct to Consumer Date posted Feb. 06, 2026

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Job Summary:

About the Role & Team

Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within the Disney Entertainment segment, helping to bring The Walt Disney Company’s (TWDC) best-in-class storytelling to fans and families everywhere.

The Business Operations function is tasked with critical areas of operating the growing Disney Direct-to-Consumer organization, including strategic solution design, planning/ program management and execution of major business initiatives, effective communication and reporting across the organization, business intelligence and decision support, and implementing procedures and processes to help Disney grow, operate and run the company’s streaming services efficiently and at scale.

What You Will Do

The Promo & Partner Operations team executes global direct-to-consumer promotional offers through external partnerships, synergy efforts, and internal campaigns that enhance the growth and profitability of TWDC's DTC streaming services (Disney+, Hulu, ESPN+, and the Disney Bundle). They oversee the entire process of launching partnerships and synergy offers, ensuring all intake and operational requirements for launch readiness are met.

Reporting to the Senior Manager of Promo & Partner Operations, the Partner Operations Associate Manager will collaborate on end-to-end management of promotions and promotional partnerships by assuming key operational tasks, including but not limited to copy and creative assets management, ticketing engineering requirements, legal approval requests and supporting the maintenance of source-of-truth briefs for internal and external campaigns and tracker for all campaign in execution.

Responsibilities

Independently manage Partnership Campaign projects, leading operational meetings and executing tasks to ensure launch readiness while mitigating risks.
Act as a strategic business partner to key internal stakeholders, including Marketing, Marketing Operations, Commerce Operations, Product, Customer Service, and Legal, to advance key initiatives.
Serve as a strategic business partner and provide consultative support to key internal stakeholders including Marketing, Marketing Operations, Commerce Operations, Product, Platform Distribution, Customer Service, and Legal to advance key initiatives.
Develop runbooks and process documents for Partner Operations to offer guidance to internal and external partners on redemption-based partnerships.
Serve as a subject matter expert on new promotional offer types and capabilities, including promotions on Hulu, Disney+, bundled services, and various retail and in-app purchase promotions.
Plan and project manage promotional initiatives, including resource planning, project planning, progress tracking, and milestone documentation.
Implement and document business processes focused on operational efficiency and global scalability.
Ensure compliance with team standard operating procedures, maintain accurate documentation to minimize operational risks, and implement additional launch readiness measures for partnerships and key offers initiatives.
Collaborate with regional teams in Canada, EMEA, LATAM, and APAC to support local launches of partnerships and promotional initiatives.
Work across international teams to support the global partnership pipeline and establish global prioritization.

Required Qualifications & Skills

3+ years of experience in business operations, account management, project management, or a similar field.
Strong project management, organizational, and communication skills.
Proficient in Google Suite, especially Google Slides.
Skilled in creating professional visualizations of data and processes.
Capable of working across time zones with a focus on global scalability.
Excellent oral and written communication and problem-solving abilities.
Exceptional interpersonal skills for fostering strong relationships.
Adept at navigating matrixed organizations and global partner networks.
Comfortable in fast-paced environments supporting new products and businesses.

Preferred Qualifications

Experience in the digital subscription or entertainment industries is a plus.
Experience working with project management tools such as Atlassian JIRA, Smartsheet, and Asana is a plus.

Required Education

Bachelor’s degree in a business-related field.

Additional Information

Ability to work in the office up to 4 days a week, with flexibility to adjust hours and schedules for critical launch events.

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About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Direct to Consumer.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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