Dir, DCL Infrastructure & Technology Operations

ジョブID 10127704 勤務地を選択 Celebration, フロリダ州, アメリカ合衆国 企業名 Disney Experiences 掲載日 Aug. 22, 2025

今すぐ応募

仕事内容:

About Us:
“We Power the Magic!” That’s our motto at Disney Experiences (DX) Technology. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands. We deliver experiences to consumers through our Disney’s Parks & Resorts worldwide, Disney Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digitally led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business, as well as other initiatives such as Hey, Disney!

This position is situated within the team dedicated to Disney Cruise Line Strategic Growth, Infrastructure, and Tech Operations under DX Technology.

As the Director, Infrastructure & Tech Operations, you will report directly to the Vice President, Technology.

About the Role & Team:
Disney Cruise Line is currently experiencing a period of rapid growth, and you will be responsible for leading the technology operations function for both the existing fleet and the expanding fleet as each new ship is brought into service. In the role of Director, Infrastructure & Tech Operations, you will be accountable for all shared service technology operations for shoreside, the current fleet of six ships (which will grow to 13), two island destinations, and our outport operations, while also collaborating with our new build teams to ensure the successful delivery of each new vessel. You will work closely with the Disney Cruise Line business and shipboard operations executive leadership teams to ensure that technology operations meet and exceed the needs of our business.

The successful candidate will lead a diverse team of skilled engineers in designing, implementing, and maintaining robust and resilient systems that support our fleet’s operational needs and enhance the guest experience. This leader will possess a profound technical understanding of system architecture, automation, monitoring, and incident management. You will lead a cross-functional team at the nexus of technology, guest experience, and operational excellence, ensuring that downtime is minimized, and the performance of our infrastructure is optimized. This encompasses network, satellite, server, systems, device management, and site reliability engineering disciplines.

What You’ll Do:

Responsible for consultation, designing, building, and supporting development pipelines
Responsible for the creation of telemetry for monitoring, engineer high reliability, and reinforce best practices to secure company data
Responsible for the systems administration in Linux and Windows platforms, bringing knowledge on systems, network, operational excellence, and application stability, security, performance, and capacity management
Manage the design, deployment and on-going operations of the ship wide networks for the fleet and islands, partnering with providers for satellite services
Work closely with cross-functional teams to drive innovation and achieve business objectives
Manage the Technology outport strategy and operations function in partnership with our business partners to ensure our industry leading embarkation processes are successful
Manage the onboard Technology Officer support function, to ensure onboard L1 and L2 functions and systems are available across the fleet, across the world
Responsible for Tech Ops expense budgets for ships, shore and islands
Responsible for the long-term and annual planning of Technology and Digital investment
Lead a complex device management function that maintains, services and enables all ships, islands and outports
Manage and mentor a team of professionals, fostering a culture of continuous improvement and professional development. Lead with an inclusive mindset and establish a culture of trust, transparency and collaboration
Ensure compliance with company standards and regulatory requirements
Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions
Represent the department in executive meetings and provide insights and recommendations to senior leadership
Positive, inspiring, and collaborative mindset that can be a trusted advocate for the DX Tech & Digital team that partners across the segments to ensure alignment with broader company-wide initiatives

Required Qualifications & Skills:

12+ years of related experience in Systems Engineering, Site Reliability Engineering and/or Infrastructure engineering
Strong strategic vision, planning and execution skills, with a track record of driving business-aligned technology initiatives
Experience leading high performing technology teams building, deploying, and maintaining scalable and resilient enterprise solutions in a cloud environment
Experience with virtualized environments; cloud technologies, both public and private (AWS, Google Cloud, etc.)
Strong financial background and experience managing budget at multiple levels
Willingness to travel domestically and internationally 20% of the time
Excellent communication and interpersonal skills
Ability to manage multiple projects and priorities simultaneously
Demonstrated critical thinking, strategic planning, and process management
Demonstrated ability to lead and develop high-performing teams
In-depth knowledge of industry trends and best practices
Proven experience in the cruise and/or related industries

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
Minimum of 12 years of related work experience

Preferred Qualifications:

Advanced degree in network engineering, computer science, or a related field, or equivalent experience
Experience with specific technologies, methodologies, or certifications relevant to network engineering
Previous experience in a similar role within a large, complex organization

#DISNEYTECH

#LI-AF2

今すぐ応募

Disney Experiencesについて:

Disney Experiencesは、テーマパーク、リゾート、クルーズ船、ユニークなバケーション体験、製品などを通じて、ディズニーのストーリーとフランチャイズの魔法を世界中に届けています。ディズニーは、米国、欧州、アジアの6つのリゾート、トップレーティングのクルーズライン、人気のバケーションオーナーシッププログラム、受賞歴のあるガイド付きファミリーアドベンチャービジネスを有し、旅行業界でひときわ輝いています。さらに、ディズニーのグローバルコンシューマー製品事業には、世界をリードするライセンスビジネス、世界最大の子ども向け出版ブランド、あらゆるプラットフォームのゲームにおける世界有数のライセンシング、世界中のロケーションおよびオンラインのディズニーストアがあります。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションはWalt Disney Attractions Technology LLCという事業部門の一つであるDisney Experiencesでのお仕事です。

Walt Disney Attractions Technology LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

求人応募における障害者への配慮

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

技術的な問題がある場合は、「よくあるご質問」をご覧ください。

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この場所を探索するフロリダ州セレブレーション

オーランドから南西へ25分行くと、絵に描いたように美しく、祝福されたコミュニティが広がっています。そこは他とは比べられない場所です。1990年代にウォルト・ディズニー・カンパニーによって整備され、フォーブス誌の「アメリカで最も美しい地域」のひとつに選ばれたそのコミュニティは、南部の伝統的な町に着想を得た建築物が並ぶ、のどかなダウンタウンが特徴です。