Dir, DCL Infrastructure & Technology Operations

工作 ID 10127704 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Aug. 22, 2025

申請

工作概要:

About Us:
“We Power the Magic!” That’s our motto at Disney Experiences (DX) Technology. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands. We deliver experiences to consumers through our Disney’s Parks & Resorts worldwide, Disney Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digitally led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business, as well as other initiatives such as Hey, Disney!

This position is situated within the team dedicated to Disney Cruise Line Strategic Growth, Infrastructure, and Tech Operations under DX Technology.

As the Director, Infrastructure & Tech Operations, you will report directly to the Vice President, Technology.

About the Role & Team:
Disney Cruise Line is currently experiencing a period of rapid growth, and you will be responsible for leading the technology operations function for both the existing fleet and the expanding fleet as each new ship is brought into service. In the role of Director, Infrastructure & Tech Operations, you will be accountable for all shared service technology operations for shoreside, the current fleet of six ships (which will grow to 13), two island destinations, and our outport operations, while also collaborating with our new build teams to ensure the successful delivery of each new vessel. You will work closely with the Disney Cruise Line business and shipboard operations executive leadership teams to ensure that technology operations meet and exceed the needs of our business.

The successful candidate will lead a diverse team of skilled engineers in designing, implementing, and maintaining robust and resilient systems that support our fleet’s operational needs and enhance the guest experience. This leader will possess a profound technical understanding of system architecture, automation, monitoring, and incident management. You will lead a cross-functional team at the nexus of technology, guest experience, and operational excellence, ensuring that downtime is minimized, and the performance of our infrastructure is optimized. This encompasses network, satellite, server, systems, device management, and site reliability engineering disciplines.

What You’ll Do:

Responsible for consultation, designing, building, and supporting development pipelines
Responsible for the creation of telemetry for monitoring, engineer high reliability, and reinforce best practices to secure company data
Responsible for the systems administration in Linux and Windows platforms, bringing knowledge on systems, network, operational excellence, and application stability, security, performance, and capacity management
Manage the design, deployment and on-going operations of the ship wide networks for the fleet and islands, partnering with providers for satellite services
Work closely with cross-functional teams to drive innovation and achieve business objectives
Manage the Technology outport strategy and operations function in partnership with our business partners to ensure our industry leading embarkation processes are successful
Manage the onboard Technology Officer support function, to ensure onboard L1 and L2 functions and systems are available across the fleet, across the world
Responsible for Tech Ops expense budgets for ships, shore and islands
Responsible for the long-term and annual planning of Technology and Digital investment
Lead a complex device management function that maintains, services and enables all ships, islands and outports
Manage and mentor a team of professionals, fostering a culture of continuous improvement and professional development. Lead with an inclusive mindset and establish a culture of trust, transparency and collaboration
Ensure compliance with company standards and regulatory requirements
Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions
Represent the department in executive meetings and provide insights and recommendations to senior leadership
Positive, inspiring, and collaborative mindset that can be a trusted advocate for the DX Tech & Digital team that partners across the segments to ensure alignment with broader company-wide initiatives

Required Qualifications & Skills:

12+ years of related experience in Systems Engineering, Site Reliability Engineering and/or Infrastructure engineering
Strong strategic vision, planning and execution skills, with a track record of driving business-aligned technology initiatives
Experience leading high performing technology teams building, deploying, and maintaining scalable and resilient enterprise solutions in a cloud environment
Experience with virtualized environments; cloud technologies, both public and private (AWS, Google Cloud, etc.)
Strong financial background and experience managing budget at multiple levels
Willingness to travel domestically and internationally 20% of the time
Excellent communication and interpersonal skills
Ability to manage multiple projects and priorities simultaneously
Demonstrated critical thinking, strategic planning, and process management
Demonstrated ability to lead and develop high-performing teams
In-depth knowledge of industry trends and best practices
Proven experience in the cruise and/or related industries

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
Minimum of 12 years of related work experience

Preferred Qualifications:

Advanced degree in network engineering, computer science, or a related field, or equivalent experience
Experience with specific technologies, methodologies, or certifications relevant to network engineering
Previous experience in a similar role within a large, complex organization

#DISNEYTECH

#LI-AF2

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Attractions Technology LLC，其所屬的業務部門是 Disney Experiences。

Walt Disney Attractions Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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