Digital Support Engineer (ABC News)

ジョブID 10131929 勤務地を選択 ニューヨーク, ニューヨーク州, アメリカ合衆国 企業名 ABC News 掲載日 Sep. 15, 2025

今すぐ応募

仕事内容:

The Media Engineering Support team is responsible for the sustainment and 24/7 support of the ABC News IT production environment. The Media Engineering Support Specialist is a member of the 24/7 support team and the first point of contact for ABC News users for ABC News IT systems and infrastructure. This person will be responsible for providing support, troubleshooting, resolving and escalating (as required) user requests and technical issues. These requests can come in via ServiceNow tickets, email, chat, phone calls and automated system alerts. This position is also responsible for operational tasks such as supporting cloud applications, remote troubleshooting, password resets, access requests, provisioning/de-provisioning accounts, and engaging third party partners. The Support Specialist will be expected to complete training on relevant tools and applications and comply with company security practices. In addition, they are responsible for creating and maintaining support documentation.

Responsibilities:

Has a high level of customer engagement when facilitating a request
Possesses advanced troubleshooting techniques; asks targeted questions, able to analyze the information received to determine the right path forward; follows knowledge base articles and troubleshoots completely before escalating
Understands the impact of an issue and the level of urgency needed
When an issue cannot be resolved by the team, can concisely articulate the problem and the key pieces of information to read in internal and external teams during a triage; can facilitate a triage through communication and vendor engagement
Prepares and sends out communications related to incidents and changes
Partners with the technical teams to ensure technical standards and best practices are followed in deployment of new infrastructure as needed
Partners with business users to understand their requirements to support the deployment of new infrastructure as needed
Supports and participates in network and system sustainment projects as needed including image management, vulnerability scanning, and user access management as directed by the Sustainment team lead
Partners with key vendor partners to ensure deployments and updates are aligned with vendor standards and practices

Required Qualifications:

Experience working on a technical support team or in a call center environment
Experience using a ticketing system such as ServiceNow
Fundamental knowledge in networking protocols and troubleshooting
Familiarity with distributed computing environment concepts; local and network based user and group accounts and permissions
Knowledge of best practices around data security
Experience supporting Cloud and SaaS Applications and VMware ESX / Horizon, including AWS or Azure applications
In-depth knowledge of and the ability to perform remote troubleshooting on Mac OS, Chrome OS, Windows, Linux, and various applications
Experience with live streaming, transcoding, and CDNs.
Experience with operating system imaging and deployment across a variety of operating systems at an enterprise level
Excellent interpersonal and communication skills

Preferred Qualifications:

Proven ability to work independently with minimal supervision; must be a self-motivated self-starter who can initiate ideas and take ownership of work
Ability to learn new technologies quickly and with minimal guidance
Thrives on technical challenges and takes pride in solving them
Capable of following and composing process and procedure documentation and training users in complex topics
Patience and a desire to provide excellent customer service
Networking experience preferred; Cisco certifications are a plus
Ability to understand the needs of our employees and make great judgment calls

Required Education:

Bachelor’s degree or equivalent work experience.

The hiring range for this position in [location] is $99,900 to $134,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

今すぐ応募

ABC Newsについて:

ディズニー・エンターテイメント・テレビジョングループは、当社のストリーミングプラットフォームおよびケーブル/放送ネットワーク向けに独自のエンターテインメントやニュースコンテンツを制作します。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションはAmerican Broadcasting Companies, Inc.という事業部門の一つであるABC Newsでのお仕事です。

American Broadcasting Companies, Inc. は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

求人応募における障害者への配慮

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

技術的な問題がある場合は、「よくあるご質問」をご覧ください。

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