Customer Retention Specialist (parental leave cover)

ジョブID 10134367 勤務地を選択 ストックホルム, スウェーデン王国 / コペンハーゲン, デンマーク王国 / オスロ, ノルウェー王国 / ヘルシンキ, フィンランド共和国 企業名 The Walt Disney Company (EMEA) 掲載日 Oct. 30, 2025

今すぐ応募

仕事内容:

About the Role & Team

As our new Customer Retention Specialist, you will be a member of the Nordic Disney+ Performance team and will help driving and optimizing customer retention and engagement across the Nordic region. You will be working with the Customer campaign coordinator and other key stakeholders to create communication and customer journeys that drive retention metrics, optimizing churn and extending lifetime.

Join our Customer Acquisition and Retention team in the Nordics and become a key player as a Customer Retention Specialist. We're looking for someone with a driven talent for innovative thinking, analytics skills and a good team player.

Reporting directly to the Sr. Manager Acquisition, Retention & Digital Marketing for the Nordic and Baltic, you'll be part of an upbeat, well-connected team where every single day presents new challenges and opportunities for growth.

So if you are you a well-organized, structured person who can handle many tasks at the same time, then now is the time to step into an exciting career with one of the world's most iconic brands. We’re looking forward to hearing from you. Apply now and let's build magic together!

This role is a fixed-term, parental leave cover approx. for 1 year with a target start date in February 2026. This role can be based onsite in any of our Nordic offices in Stockholm, Copenhagen, Oslo or Helsinki.

What You Will Do

Responsible for the delivery and optimization of core retention KPIs at local level (Churn, Reactivation, Cancellation rate, Streaming engagement, Visit rate)

Working with all retention and engagement activities, such as lifecycle journeys, risk, winback content and engagement content

Working collaboratively with EMEA leads

Responsible for the planning and execution of customer campaigns such as newsletters, push notifications, in-apps etc. Working closely with the coordinator who builds the campaigns

Work to constantly improve CRM personalization and automation activations

Evaluate and follow up campaign metrics and find ways of improving engagement on service

Review, test and optimize current communication to customers

Constantly analyze cancellation data to understand why people cancel, and how they are saved, to improve optimization and messaging

Develop performance reports; ability to benchmark and contextualize results within local market landscape

Lead local retention and engagement tests to improve customer communication

Champion of new retention initiatives to increase engagement and reduce churn

Build a solid working relationship with key stakeholders; regional lifecycle and engagement teams, creative, content, PR, brand marketing, merchandising and legal

Be the expert in competitor activity and retention best practice

Be adaptable to changing priorities and requirements, with a flexible working style

Required Qualifications & Skills

Successful track record in CRM / SVOD Retention

Experience within a subscription business and proven ability to deliver improvements to retention trading KPIs (churn, net growth, revenue)

Results-focused with experience in test and learn at a customer and campaign level

Thrives through working in cross-functional / multi-territory teams, ideally experience in an international matrix organization

A deep understanding and interest in latest retention techniques, awareness of the unique challenges of a consumer subscription business essential

Understanding of market nuances and dynamics to deliver a global strategy while also balancing local adaptions to drive local results.

Data-centric approach

Solid working experience with project or production management/ campaign coordination.

A deep understanding of marketing communication, incl. experience in copywriting

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

今すぐ応募

The Walt Disney Company (EMEA)について:

Disney EMEAは、29カ国にオフィスを構え、59の市場で6,000人以上の従業員を擁し、非常に多様な国々での成長、イノベーション、ブランドアフィニティの推進を目指しています。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションはThe Walt Disney Company Nordic ABという事業部門の一つであるThe Walt Disney Company (EMEA)でのお仕事です。

技術的な問題がある場合は、「よくあるご質問」をご覧ください。

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