Sr. Technical Account Manager
Descrição do cargo:
Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within the Disney Entertainment division, helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.
Disney’s Technical Account Management (TAM) team within the Direct-to-Consumer (DTC) organization is composed of industry thought leaders and innovators collaborating with partners across Disney+, ESPN+, and Hulu. We serve as strategic allies, fostering strong, collaborative relationships that support Disney’s streaming product and technology initiatives worldwide. Our partnerships span leading mobile platforms, connected devices, consumer electronics, telecom operators (wireless, pay-tv, MVPDs), and a broad range of distribution channels, driving the success of Disney’s streaming services on a global scale.
What You Will Do
Reporting to the Director, Technical Account Management, we are seeking a Sr. Technical Account Manager (TAM) to join our team. The Sr. TAM oversees all technical aspects of Disney’s partnerships with distributors, collaborating closely with business development teams to onboard partners, promote product offerings, and develop platform features aligned with strategic distribution goals.
This role serves as a nexus between business, product, and technology, responsible for managing and cultivating technical relationships with Disney’s internal teams and external partners. The Sr. TAM serves as the primary liaison and main point of contact for distribution partners, leading integration efforts, conducting technical due diligence on new platforms, and shaping future roadmaps.
Given its broad regional and global scope, this role demands exceptional collaboration across multiple time zones with both partners and internal teams. The ideal candidate will be adept at working effectively with geographically dispersed groups and be open to occasional domestic and international travel. The primary focus will be on supporting regional TV (MVPD) and operator partners, including telco, broadband, and mobile service providers, ensuring strong partnerships and successful outcomes.
The ideal candidate will possess a deep passion for digital media and video streaming solutions, extensive experience leading complex cross-functional technology integrations, and familiarity with application development across diverse platforms. Equally important is a proven track record of building strong, positive relationships with external third parties and internal stakeholders—including product, technology, business, and executive leadership at Disney.
Responsibilities
Assist the TAM Director in managing daily relationships with third-party partners, ensuring the successful delivery of integrations and platform deployments.
Cultivate strong, positive relationships with global distribution partners to identify new capabilities, features, and requirements, providing actionable recommendations to internal business, product, and technology teams.
Effectively advocate for Disney’s DTC product and technology interests, educating partners and influencing their strategies.
Lead the identification of technical requirements and oversee integrations with key third-party distribution partners to ensure alignment with overall business objectives.
Collaborate with internal product and technology teams to identify challenges, blockers, and issues requiring resolution with third-party partners.
Work closely with legal, sales, and business development teams to facilitate distribution deals that advance Disney’s product, technology, and strategic goals.
Required Qualifications & Skills
Minimum of 5 years of experience in a technical account management or product management role.
Extensive experience leading complex end-to-end technology integrations for digital media and streaming video solutions, including live and VOD platforms.
In-depth knowledge of live and VOD streaming technology for OTT and Direct-to-Consumer services.
Strong understanding of streaming media consumer electronics (CE) devices and platforms such as web, mobile, connected devices, living room devices, and set-top boxes.
Proven track record working with third-party CE partners, middleware providers, SoC manufacturers, OEMs, and platform distribution partners.
Experience with video streaming technologies, including playback, encoding, packaging, DRM, CDN, and related systems.
Exceptional customer relationship and account management skills, with the ability to influence and advocate for Disney’s product and technology initiatives, while uncovering and evaluating implementation requirements for internal teams.
Excellent verbal, written, and interpersonal communication skills, capable of distilling complex technical concepts into clear business impacts and vice versa.
Strong attention to detail and analytical skills, with the ability to investigate challenging issues, develop solutions, and deliver strategic recommendations to product, technology, business, and executive stakeholders.
Skilled in identifying core business objectives and technical needs to drive successful launches and ongoing support for each distribution partner.
Willingness and ability to travel domestically and internationally if required.
Preferred Qualifications & Skills
Experience working with or alongside regional or local MVPDs, Pay TV/IPTV providers, or telecom companies is highly preferred.
Familiarity with Google Suite (Sheets, Slides, Docs, etc.) is a plus.
Required Education
Bachelor’s degree in engineering, computer science, or equivalent years of technical experience in product management, media, video streaming, or a related field.
Additional Information
This role is based out of the New York office Mondays through Thursdays with remote work permitted on Fridays.
The hiring range for this position in NY is $132,500.00 to $177,600.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sobre o Disney Direct to Consumer:
A equipe Direct to Consumer da Disney supervisiona os negócios de streaming Hulu e Disney+ na Disney Entertainment, ajudando a levar a melhor narrativa da The Walt Disney Company a fãs e famílias onde quer que estejam.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Disney Streaming Services LLC, que é parte de um segmento de negócios que chamamos de Disney Direct to Consumer.
Disney Streaming Services LLC é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.
ACOMODAÇÃO PARA PESSOAS COM NECESSIDADES ESPECIAIS PARA CANDIDATURAS A EMPREGO
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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Vagas relacionadas
- AI Program & Product Lead Disney Direct to Consumer 10129170 Santa Mônica, Califórnia / Glendale, Califórnia / São Francisco, Califórnia / Nova Iorque, Nova Iorque / San Antonio, Texas Aplicar
- Lead Product Designer Disney Entertainment and ESPN Product & Technology 10122171 Nova Iorque, Nova Iorque Aplicar
- Principal Product Designer - CDI Design Disney Entertainment and ESPN Product & Technology 10124538 Nova Iorque, Nova Iorque / Los Angeles, Califórnia / Santa Mônica, Califórnia Aplicar
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