Supervisor, Customer Experience (Temp position - 9 months)

工作 ID 10133933 地點布宜諾斯艾利斯, 阿根廷 有意工作的公司 Disney Direct to Consumer 日期已公佈 Oct. 22, 2025

申請

工作概要:

BUILD SOMETHING BIGGER THAN YOURSELF

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

How will you contribute to our magical experience?

The Supervisor, Customer Experience will join the team to support and enhance the day-to-day experience of sports and third-party viewers across the Americas region.

In this role, you will coordinate with BPO partners, track performance metrics, resolve escalations, and ensure workflows are followed consistently. Acting as a key operational link between internal teams and external vendors, you will play a critical role in ensuring that every viewer interaction reflects Disney’s commitment to excellence.

The Supervisor, Customer Experience will be responsible for:

Serve as a first point of escalation for BPO teams and ensure timely resolution of viewer-related issues.
Monitor KPIs and dashboards to identify trends, risks, and opportunities for improvement.
Coordinate day-to-day tasks with vendor partners, ensuring alignment with Disney’s standards and processes.
Support the development of playbooks, training materials, and quality guidelines for frontline teams.
Document and share recurring issues with Managers and senior stakeholders, highlighting the Voice of the Customer.
Assist with the rollout of new initiatives, workflow changes, and process optimizations.
Partner with regional teams to ensure sports-specific needs (e.g., ESPN events) are reflected in operational practices.
Support communication flow between Viewer Experience, regional sports teams, and other cross-functional groups.
Contribute to projects and continuous improvement efforts led by Managers and senior staff.

What we need from you to be part of this story:

4+ years of experience in customer service, operations, or related fields, preferably in high-volume environments.
Previous experience supervising or coordinating vendor/BPO teams is strongly preferred.
Strong analytical skills, with the ability to interpret KPIs and recommend actions.
Advanced English for communication with global teams.
Familiarity with digital media or viewer experience operations is a plus; interest in sports industry is desirable.
Proactive, detail-oriented, and collaborative, with strong problem-solving abilities.
Comfortable handling multiple tasks in dynamic and complex organizations.
Positive, empathetic, and resilient attitude when supporting diverse teams and viewers.

Additional Information:

At Disney, we believe it takes great people to create the memorable experiences, products and services our consumers know and love. We are a team of storytellers and hire under equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, disability and gender identity. We foster a corporate culture of belonging and inclusiveness, which empowers our staff and company to thrive. At Disney, everyone has the opportunity to speak up and participate, grow and share ideas.

“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.” Walt Disney

申請

關於Disney Direct to Consumer:

Disney 的直接消費者團隊負責監督 Disney Entertainment 中的 Hulu 和 Disney+ 串流業務，協助將 The Walt Disney Company 一流的故事講述給世界各地的粉絲和家庭。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 TWDC Argentina S.A.，其所屬的業務部門是 Disney Direct to Consumer。

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