Senior Product Operations Manager

工作 ID 10130286 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Sep. 16, 2025

申請

工作概要:

“We Power the Magic!” That’s our motto at Disney Parks, Experiences and Products Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest and Cast experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, PhotoPass and Merchandise lines of business, which includes Room and Tickets eCommerce and products such as Hey Disney!, MagicBand+, Disney Genie and Disney Genie+.

This role sits in the Disney Signature Experience organization within Technology for Disney Experiences, supporting Disney Cruise Line.

The Sr. Digital Product Operations Manager will report to the Sandy Csizmar.

What You’ll Do:

· Champion the digital Guest experience, advocating on the Guest's behalf, and working diligently to build an outstanding experience for Disney Guests.

· Lead delivery and ongoing maintenance to ensure successful uptime of the digital experience as needed.

· Drives continuous improvement within the Product Operations team by implementing measurable systems and processes with a eye on efficiciency, scalability and team collaboration.

· Trains, coaches and mentors Product Operations staff on idea generation, communication and overall quality & accuracy.

· Translate digital strategy into clearly prioritized user stories, business requirements and documentation.

· Assists with developing presentations to share and build advocacy for the digital strategy with Executive audiences and partners across the Organization.

· Support with maintaining the feature development and backlog, attending daily scrums to help drive priority decisions and remove roadblocks.

· Ensures appropriate delivery of product requirements across the development lifecycle, including partnering with design and technology teams to ensure the visual design, content strategy, copywriting and development align to the strategic vision.

· Contributes to developing the go to market strategy for the digital Guest or Cast experience.

· Supports the ongoing Guest and Cast experience by monitoring product performance, supporting A/B tests and recommending opportunities to enhance the Disney Parks, Experiences and Products Digital Platforms, including mobile apps and websites.

Required Qualifications:

· 5+ years of progressively complex experience working in the online industry.

· Experience resolving technical, user, and business issues in a fast-paced online organization.

· Outstanding verbal and written communication and project leadership skills, including an ability to communicate and influence at an executive level.

· Understanding of people supervision, the development of teams and leadership skills.

· Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project cases.

· Demonstrable ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization.

· Ability to think strategically and drive ideas into action with a willingness to take personal initiative.

· Enthusiastic about helping people, solving problems, and championing products.

· Previous experience with Disney is a plus.

Education:

Bachelor's Degree or equivalent experience

#DISNEYTECH

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Attractions Technology LLC，其所屬的業務部門是 Disney Experiences。

Walt Disney Attractions Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

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