Sr Solutions Engineer

工作 ID 10135907 地點纽约, 纽约州, 美國 / 圣莫尼卡, 加利福尼亚州, 美國 / 西雅圖, 华盛顿州, 美國 有意工作的公司 Disney Entertainment and ESPN Product & Technology 日期已公佈 Nov. 05, 2025

申請

工作概要:

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we think you’d love working here:

Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Ad Platforms is responsible for Disney’s industry-leading ad technology and products – driving advertising performance, innovation, and value in Disney’s sports, news, and entertainment content, across all media platforms.

As an Ad Platform Technical Operations Solutions Engineer supporting the Ad Platforms technology team at Disney, you are a part of a high-performing team redefining TV advertising. We’re seeking an ambitious Solutions Engineer who will be responsible for owning day-to-day technical operations for the creative transcoding pipelines at DEET. Our successful candidate enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, has experience with critical service operations and strives to provide a high standard of customer satisfaction in high-volume, production environments. The team is fast moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and operations. For this role, you should be well-versed in ad technology and distributed systems and comfortable getting into the details of operational mechanics. You will be accountable for the monitoring, health and stability of our ad ingestion, validation and asset review communication queues.

What You’ll Do

Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team.
Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
Investigate complex issues, diagnose product bugs, and resolve requests
Help develop strong partnerships with sales, support, engineering, and product management to drive focus on strategic and tactical channel objectives
Maintain detailed support documentation for both internal and external use to strategically identify, distribute and execute Disney’s Standards and Practices
Contribute to the development of best practices, team processes, and peer training of asset ingestion and review processes

Who You Are

You’re a strong communicator who understands the core principles of advertising technology; preferably with focus in video. Additionally, you’re

Highly motivated self-starter with the ability to work well individually and as part of a team. Have a “do what it takes” attitude.
Ability to think on your feet during challenging situations, adaptable to change, and thrive in a fast-paced environment
Understanding of European privacy restrictions and impact to businesses
Experience supporting multiple product and feature releases
Impeccable written and verbal communication, time management and organizational skills
Strong analytical skills and passionate about answering questions with data.
Excited to work in a high-growth and magical company!

Qualifications

Bachelor’s degree or relevant years of experience required. Degree in Information Technology, Computer Science or in a related discipline preferred.
5+ years of experience working on ad-serving workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system.
Experience in ad technology, operations, support or incident management.
Strong grasp of online video and display(direct and programmatic transactions) advertising and monetization.
Solid understanding of technical video, XML, VAST 2.0, VAST 3.0 and transcoding processes.
Working knowledge of digital video experience and/or digital asset management. Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs.)
Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive
Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms)
Experience managing a support ticket queue in JIRA, Zendesk, or similar system.

#DISNEYTECH

The hiring range for this position in California is $129,300 to $173,300 per year and in New York is $135,400 to $181,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Entertainment and ESPN Product & Technology:

在Disney Entertainment and ESPN Product & Technology，我們結合想像力與創新，以重新想像人們體驗和參與世上最受歡迎故事和產品的方式。我們的工作內容廣泛，且精深細密。我們創造令人驚豔的體驗、改變媒體的未來，並打造產品和平台，讓世界各地的人們都能與自己喜愛的故事和體育活動緊密相連。

Disney結合世界級技術與獨特創意，因而與眾不同。這是我們過去、現在和未來的核心。我們是故事敍述者和創新者。創作者和創建者。表演者和工程師。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Streaming Technology LLC，其所屬的業務部門是 Disney Entertainment and ESPN Product & Technology。

Disney Streaming Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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