Quality and Process Improvement, Data & Reporting Manager

Job ID 10131026 Location Celebration, Florida, United States Business Disney Experiences Date posted Sep. 09, 2025

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Job Summary:

Quality, Process Improvement, Data & Reporting Manager

At Walt Disney Parks and Resorts, we strive to create unforgettable moments and bring joy to people's lives. If you're passionate about contributing to the magic and enabling teams to push the boundaries of entertainment, we invite you to be a part of our dynamic team.

As the New Experience Portfolio & Disney Signature Experiences (DSE) organization undergoes significant growth, we are in search of a results-driven professional to lead our Quality Process & Continuous Improvement program. This role will focus on collaborating with various departments and businesses to streamline processes, enhance efficiency, and drive operational excellence in support of our rapid expansion. Your pivotal role will contribute to performance enhancement, operational streamlining, and the strategic elevation of our competitive advantage.

This position is located in Orlando, Florida.

This position reports to Amanda Sweet

You Will:

Lead process improvement projects including integration and task management.
Manage the Quality & Process Program systems, data & reporting supporting all DSE businesses.
Spearhead and oversee productivity initiatives across designated client groups, working closely with key partners to pinpoint areas for improvement.
Cultivate strong relationships with internal and external stakeholders, fostering a culture of quality processes within client groups.
Conduct comprehensive assessments of existing business processes, systems, and workflows to identify bottlenecks, inefficiencies, and opportunities for improvement.
Collaborate with clients to identify requirements, develop role-specific content guides, and design delivery processes and systems.
Document, communicate, and lead changes to ensure consistent practices and compliance.
Implement Key Performance Indicators to monitor and analyze performance and/or experience and identify areas for improvement, implement corrective actions, and ensure the changes made are effective.
Regularly produce reporting/dashboards for all levels of organizational leadership that measure Program / Project performance
Monitor and report on productivity metrics, providing regular updates to clients, key stakeholders, and the Quality & Process Improvement Team.
Identify meaningful insights from large data and metadata sources; interpreting and communicating insights and findings from analysis

Responsible for work with software tools and platforms (e.g. Smartsheet, Microsoft 365, basic Tableau, PowerBI) where data is stored, organized and manipulated to produce charts, tables, or graphs to display data
Regularly explore approved software tools and evaluate their application to the Quality & Process Program, its clients, and the DSE Organization.

Conduct regular internal and process audits to ensure successful delivery, ongoing compliance, and future-proofing for new initiatives.
Drive initiatives within client groups to reduce rework, optimize efforts, and improve overall productivity and efficiency.
Identify, analyze, and address business process issues and challenges within each business area, implementing corrective and preventative proposals for continuous improvement.
Employ in-depth problem-solving to drive transformation and optimization through information gathering, conceptual problem-solving, resource coordination, and results delivery in ambitious situations.
Occasional travel may be required.

You Will Have:

Minimum of 5 years of product data management, project management, or related work experience.
Proficiency in project management principles to plan and implement improvement processes effectively.
Experience in conducting internal and external process assessments to initiate continuous improvement.
Experience using root cause analysis techniques to address quality process issues.
Strong experience with Smartsheet, PowerBI platforms.
Ability to drive corrective and preventive actions.
Skill in cultivating relationships to collaborate with cross-functional teams and drive critical initiatives.
Ability to serve in a critical influence and integration role across multiple business units.
Strong comprehension of continuous improvement principles and their application in existing processes.
Excellent communication skills with the ability to distill complex thoughts into actionable recommendations.
Experience working closely with technology, design, project management, and business teams.
Shown analytical and quantitative skills with an ability to use hard data and metrics to form assumptions and develop cases.
Ability to influence people over whom you do not have direct authority.
Ability to present and debate recommendations with executive leadership credibly and compellingly.

Required Education:

BA/BS degree in Business/Operations Management/Data Science or related technical field, or equivalent practical experience.

Preferred Education:

Master’s Degree or Project Management certification.

Lean Six Sigma/ISO 9000 Certification/Quality Management Certification/ Scrum Master or Scrum Product Owner certification

Additional Information:

Disney offers a comprehensive rewards package, including health and savings benefits, educational opportunities, and unique extras that contribute to a fulfilling life. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company:

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. We encourage diversity in the workplace, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. At Disney, we value a culture where ideas from everyone help us grow, innovate, and remain relevant in a rapidly changing world.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Parks, Experiences and Products,, which is part of a business we call Disney Experiences.

Disney Parks, Experiences and Products, is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.