Security Guest Service Manager - Overnight Shift, $71,000 - $95,100

Job ID 10096155 Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Aug. 07, 2025

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Job Summary:

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

As a Security Guest Service Manager, you will serve as a primary day-to-day leader for security and life safety operations for the Aulani Resort. You will provide strategic and tactical leadership as well as critical decision-making and motivation to the Security team to deliver the mission of protecting and securing of our Guests, Cast Members, assets and brand reputation. You will partner with all levels of Leadership to provide the highest level of Guest and cast happiness while developing a diverse and successful Security team.

This Full-time position reports to the Safety and Security Manager and will be working onsite at our breathtaking Aulani Resort on the island of Oahu, Hawaii.

What You Will Do:

Provide day-to-day strategic and tactical leadership in the areas of security and life safety operations
Conduct investigations and submit reports on all injuries, crimes and safety and security related incidents involving Cast and Guests, as well as violations of company policy, to the appropriate Aulani leadership and when necessary to state and/or federal agencies; Assist with governmental investigations and inspections as required
Promote and implement company policies around safety regulations and operations, as well as, asset protection and loss-prevention
Understand the business, its culture and challenges; find opportunities to reduce risk and ensure efficient and effective safety measures are in place.
Directly engage with leaders and cast to provide the direction, expectations, information, staffing and resources needed to deliver on the mission to serve and protect while achieving the highest level of guest service.
Maintain a positive, shared and productive workplace environment by quickly identifying, engaging in and resolving issues, encouraging trust, and leading through cast relations decisions
Make crucial, sound, high-quality decisions on raised security issues, accurately judging the need, response, and need for further escalation
Lead in the development of a culture of safety

Please apply if you have the following:

State of Hawaii, Security Guard License: Must possess a current, valid and in-good standing Hawaii Security Guard card license visible on the Hawaii DCCA website
5+ years’ professional experience in security/life safety management in the hospitality/resort industry or relevant related experience
Proven record as a hard-working, meticulous and dedicated leader, driven to deliver and demonstrating effective decision-making skills and judgment
Strong written and verbal communication skills
Ability to maintain the utmost confidentiality of sensitive information
Proficiency with computers, particularly Microsoft Office, Outlook, Word and Excel
Must be available to work all shifts with Overnight Shift as primary working shift

Preferred Qualifications and Education:

Experience advising the operations, services and activities of a comprehensive security program and team
Experience with coordinated access control technologies and practices
Experience with crisis management, emergency preparedness planning, response and business continuity
Solid understanding of Investigative and Intelligence services, private, and government organizations and an active network of contacts and partnerships within those organizations
High effective oral communicator with a positive leadership voice, ability to influence and readiness to communicate direction
Bachelor's degree or equivalent experience

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more at https://jobs.disneycareers.com/aulani-benefits

The hiring range for this position in Hawaii is $71,000 to $95,100. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with DVC Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

DVC Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Kapolei, HI

Located on the southwestern corner of the island of Oʻahu, Kapolei is a modern hub for Hawaiians looking for urban amenities without the level of busyness the state’s capital, Honolulu, can attract.